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“Great Base in Quito”

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NH Collection Quito Royal
Ranked #12 of 112 Hotels in Quito
Certificate of Excellence
Maine USA
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Base in Quito”
Reviewed 18 November 2011

We spent 4 days at this centrally located hotel and found it pleasant, clean, safe, bed was very comfy,with modern rooms. A great place to stay while exploring the city and surrounding area. Staff and service top notch. Shuttle to airport handy too.Sometimes you do get what you pay for. This hotel was a far better deal than SwissHotel directly across the street.
Their breakfast buffet (included in room) was incredible - extensive and excellent food. Carlson chain is doing it right in South America! Ask for a business class room upgrade - very nice!

Room Tip: Ask for a business class room if available, and avoid front of building -car alarms are the national...
See more room tips
  • Stayed November 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank MaineUSA1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestrepo, Gerente at NH Collection Quito Royal, responded to this review, 25 November 2011
Dear Guest:

We appreciate you taking the time to sending us your comments abput your stay, we are pleased to heard that you had a good experience with us and that you were with our staff.

On behalf of our entire staff here at the Radisson Hotels & Resorts we would like to thank you for choosing us, we hope to see you again when your travels bring you back to the area!


Sincerely,

Carolina Chavez
Guest Service Manager
Radisson Royal Quito Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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783 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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Guayaquil, Ecuador
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 November 2011

I managed to book a room in this hotel, the same day I was traveling from Guayaquil to Quito during a major holiday. The price seemed a little bit over the top at first, but the experience was worth it.

I booked a room with my wife which had a lot of space, including a working desk, furniture, two sofas and a bright view of that part of the city. The bed was like sleeping in the clouds, great way to rest.

The hotel staff was kind enough to supply us of toothpaste and a toothbrush for my wife who forgot about them home, and was already late at night to go out and buy one.

The breakfast buffet is a really great way to start your day. It offers a variety of bread, cheeses and has a chef that will make your eggs just the way you want them. The coffee is good enough and you can also have tea, yogurt, bacon, ham and an assortment of cereal.

One little thing that bugged me, which I later complained about personally is that the cleaning staff asked me to leave my room as soon as possible so they could clean it before they had to go to another floor. They didn't knocked on my door or anything, it happened when we came back from breakfast.

But overall it was a pleasant 3 night stay and I plan to go back .

Room Tip: Make sure you ask for the breakfast special, it'll add up to the final room price but it's t...
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  • Stayed February 2011, travelled as a couple
    • Value
    • Location
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Helpful?
Thank rrivadeneira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littleton, Colorado
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 November 2011

After staying at a boutique hotel in La Mariscal for many stays in Quito, we gave the Radisson a try due to lack of availability at our normal hotel. What a fortunate break.

The Radisson service was excellent. The room was large and comfortable. The bathroom had a nice large shower and an expansive vanity.

Breakfast (included with our weekend rate) was one of the better hotel breakfasts we have experienced in Ecuador.

If you like the nightlife of La Mariscal, it is a short taxi ride away (about 1 mile).

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank PVTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestrepo, Gerente at NH Collection Quito Royal, responded to this review, 17 November 2011
Dear Guest:

We appreciate you taking the time to sending us your comments abput your stay, we are pleased to heard that you had a good experience with us and that you were with our staff.

On behalf of our entire staff here at the Radisson Hotels & Resorts we would like to thank you for choosing us, we hope to see you again when your travels bring you back to the area!


Sincerely,

Carolina Chavez
Guest Service Manager
Radisson Royal Quito Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 November 2011

We stayed 3 nights at this hotel in Quito. The brand is actually better in Quito than some of it's American holtel locations. The staff was very friendly and helpful. We were able to easily find things to do and arrange excursions with the front desk staff. We hired a driver directly from the hotel with their help and were able to pay for the trips on our hotel bill. The drivers had small SUV's which were nicer than the mini-cabs everywhere else.

The room itself was large and a good size bathroom. One thing we learned on this trip...there is a slot for the key card as soon as you walk in the room. This regulates the power supply in the room. Who knew? Totally new to us, but something we experience in all 3 hotels we stayed at during our South American trip. My only complaint...the beds were hard as a rock. Could just be my personal opinion, but they felt like sleeping on a 2x4 piece of wood sheeting.

I would still very much recommend this hotel.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Branchlikeatree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestrepo, Gerente at NH Collection Quito Royal, responded to this review, 17 November 2011
Dear Guest:

We appreciate you taking the time to sending us your comments abput your stay, we are pleased to heard that you had a good experience with us and that you were with our staff.

On behalf of our entire staff here at the Radisson Hotels & Resorts we would like to thank you for choosing us, we hope to see you again when your travels bring you back to the area!


Sincerely,

Carolina Chavez
Guest Service Manager
Radisson Royal Quito Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 November 2011

Our six night stay, three nights pre- and three nights post- Galapagos Island sojurn, were made more wonderful by the helpfulness and consideration given us by the staff at this lovely hotel. In particular, one of the desk staff was especially helpful when our credit card details became compromised in an incident not related to the hotel. In our efforts to cancel the card, she spent considerable time on the telephone acting as a Spanish interpreter between ourselves and our credit card company. We are very grateful for her efforts. On another occasion, desk staff translated correct dosages of cough syrup medication which we had purchased at a local pharmacy.
The hotel rooms were spacious and nicely presented and they quickly became a home away from home. The breakfasts were scrumptious with plenty of variety. Our only disappointment came when we dined at the same venue one evening as neither my husband or I were able to complete eating our ordered meals: the ravioli was too salty and the hamburger mince served too rare. Other than this blip, we thoroughly enjoyed our stay and would not hesitate to return if visiting Quito.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 255100Annie54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestrepo, Gerente at NH Collection Quito Royal, responded to this review, 17 November 2011
Dear Guest:

We appreciate you taking the time to sending us your comments abput your stay, we are pleased to heard that you had a good experience with us and that you were with our staff.

On behalf of our entire staff here at the Radisson Hotels & Resorts we would like to thank you for choosing us, we hope to see you again when your travels bring you back to the area!


Sincerely,

Carolina Chavez
Guest Service Manager
Radisson Royal Quito Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aylesbury, United Kingdom
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 November 2011

Stayed here only one night after a long flight from UK
The rooms/bathrooms were spacious and immaculately clean. The staff were extremely helpful and friendly and the restaurant served good food at reasonable prices.
Highly recommend this hotel

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank X11725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestrepo, Gerente at NH Collection Quito Royal, responded to this review, 17 November 2011
Dear Guest:

We appreciate you taking the time to sending us your comments abput your stay, we are pleased to heard that you had a good experience with us and that you were with our staff.

On behalf of our entire staff here at the Radisson Hotels & Resorts we would like to thank you for choosing us, we hope to see you again when your travels bring you back to the area!


Sincerely,

Carolina Chavez
Guest Service Manager
Radisson Royal Quito Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
135 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 3 November 2011

I decided to stay at this hotel after reading the excellent Trip advisor reviews. One advantage of this hotel is the fact that if you give them a call and provide your flight details, they will pick up at the airport. Check in was very professional and the service provided by all hotel employees was one of the best I have encountered in my many travels. My room was clean and comfortable and the bed was one of the best I have ever slept throughout my travel. This hotel could show a few US hotels how to deliver a 1st class customer experience. The only thing to bear in mind is that this hotel is more for the business traveler and not the usual tourists as the location is not near the historic downtown area. I more than happy to join the rest of the trip advisor community in recommending this hotel.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dansladen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orestrepo, Gerente at NH Collection Quito Royal, responded to this review, 8 November 2011
Dear Guest:

We appreciate you taking the time to sending us your comments abput your stay, we are pleased to heard that you had a good experience with us and that you were with our staff.

On behalf of our entire staff here at the Radisson Hotels & Resorts we would like to thank you for choosing us, we hope to see you again when your travels bring you back to the area!


Sincerely,

Carolina Chavez
Guest Service Manager
Radisson Royal Quito Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Collection Quito Royal

Property: NH Collection Quito Royal
Address: Avenida 12 de Octubre | Cordero 444, Quito 170150, Ecuador
Phone Number:
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#3 Business Hotel in Quito
#8 Luxury Hotel in Quito
#13 Romantic Hotel in Quito
#20 Family Hotel in Quito
Price Range (Based on Average Rates): ££
Hotel Class:4 star — NH Collection Quito Royal 4*
Number of rooms: 112
Official Description (provided by the hotel):
NH Collection Quito Royal is next to the World Trade Center in the most exclusive business, financial and gastronomic areas in Quito. Located 40 minutes away from Mariscal Sucre International Airport and 15 minutes away from Historic Downtown which was declared World Heritage Site by UNESCO. Close to major attractions, shopping centers and Plaza Foch. ... more   less 
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Also Known As:
Radisson Quito
Quito Radisson

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