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“Nice hotel for a good price”

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Hotel Dann Carlton Quito
Ranked #23 of 114 Hotels in Quito
Certificate of Excellence
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel for a good price”
Reviewed 8 February 2014 via mobile

I stayed here for 4 nights. Overall a good hotel to stay. The room was big and settings were nice. There are nice restaurants and cafe in thr hotel. It is also few blocks away from the Quicentro Mall.
If the business requires to stay towards the northern part of Quito, I will suggest this hotel.
Only one observation is the rooms should have a complentary bottle of water.
Also the wireless signal is weak if the room is on the corners of the floor

Stayed February 2014, travelled on business
Helpful?
Thank Urojahaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review, 10 February 2014
Dear guest:
Thank you very much for sharing this review of your last stay at the Dann Carlton Hotel in Quito, we appreciate not only your words and positive comments, but also your observations which are very important to us, I´m taking note of these observations in order to improve our service, therefore your review will be 100% satisfactory in your next visit.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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525 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Huntington Beach, California
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 January 2014

Stayed here for 2 nights in January 2014. It was an ok 4 star hotel. Location is good, easy walk to restaurants and mall. Rooms were ok nothing special. No ac control which could be a problem if it were hot. When we were there it was in the 60's so ac not needed, but also didn't need the window open, which housekeeping left open after cleaning. The first night we didn't have hot water in the shower, only lukewarm and after flying all day from the US and having our luggage lost en route a hot shower would have been wonderful. Beds comfortable. Front desk very nice and helpful with any and all questions. Breakfast was very good with great variety. Room service was prompt. Nice hotel but it's just missing being a great hotel.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review, 4 February 2014
Dear customer:
Thank you very much for posting your review and give us important details of your recent experience you had at our Hotel Dann Carlton. I have read very carefully all your notes and comments. However we´re glad you rated in high level our Breakfast Buffet, your words encourages to continue with this excellent service.
Best regards and we hope to see you in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Wisconsin
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 January 2014

In town for a wedding. We stayed four days. The staff was wonderful. All our needs were met with a smile.Great breakfast buffet in the cafe off of the lobby.Nice area.Old town is a ways from the hotel.Love Ecuador and it's friendly people.We will be back.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pilotnow78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review, 4 February 2014
Dear customer:
Thank you very much for posting your review and give us important details of your recent experience you had at our Dann Carlton Hotel. We´re glad you enjoyed staying with us, I´m glad we make you feel good, our Breakfast Buffet is getting better every day, however your words encourages to continue providing excellent service to all our customers.
Best regards and we hope to see you in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 January 2014

Stayed here in January 2014. The hotel is great - very modern, spacious, and certainly grand! Location is nice - near parks and good restaurants (though the hotel restaurant is quite nice as well). Staff were friendly and helpful too.

Would definitely stay there again!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yuri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review, 4 February 2014
Dear customer:
Thank you very much for posting your review and give us important details of your recent experience you had at our Hotel Dann Carlton. We´re glad you enjoyed your stay, I´m glad we make you feel good, our Breakfast Buffet is getting better every day, we have more services to offer you, however your words encourages to continue with the excellent service.
Best regards and we hope to see you in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 January 2014

We stayed twice at this hotel in connection with a trip to the Galapagos islands and a short tour of Ecuador. Rooms were very large and comfortable and breakfast was excellent. The staff was very helpful, when one of us had troubles with altitude sickness, and room service was quick and very good. Not all of the staff understand English, but it was not a problem, since staff at the reception helped out. There is a large shopping mall near the hotel, and the streets near the hotel are pleasant. The only problem was that we were not able to get a packed breakfast, when we left for the Galapagos, although there was a coffee corner in the lobby with juice, coffee and rolls.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoPl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review, 4 February 2014
Dear customer:
Thank you very much for posting your review and give us important details of your recent experience you had at our Hotel Dann Carlton. I have read very carefully all your notes and comments. However we´re glad you rated in high level our Breakfast Buffet, your words encourages to continue with this excellent service.
Best regards and we hope to see you in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 January 2014 via mobile

Can't fault this place. The staff are all very efficient and helpful. Most of them speak English, but if they don't they very soon find you someone who does. The rooms are all very well equipped and spotlessly clean, the food is excellent and plentiful. Prices are very reasonable. Staff have very good local knowledge and give good advice about where to visit. They can get you a good quality clean safe reliable cab and I found them to be cheaper than the local yellow taxis.

Stayed December 2013, travelled solo
Helpful?
Thank kevingarten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guidetoecuador, Gerente at Hotel Dann Carlton Quito, responded to this review, 17 January 2014
Dear Guest:
I´d like to thank you for you review and comments from your last visit to our Dann Carlton Hotel in Quito - Ecuador. Your words encourage us to continue providing an excellent service to all our guests. We hope to see you soon in a near opportunity, you´re welcome any time to stay in our Hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
1 review
Reviewed 23 December 2013

We flew all day and knew we would be arriving after midnight so I booked the hotel starting the day before we arrived as I didn't want to deal with "early checkin" problems. However I wasn't anticipating the antiquated immigration system at the new airport which is an hour from the hotel. So, at 3am, I just wanted to take a shower and lie flat. However, that was not going to happen. First, there was no thermostat in our room, and the temperature must have been 80F. So, open the small window and at 3:30am on the fourth floor and you're greeted by the racous sounds of a Chiva bus with latin disco blaring and people screaming which went on till about 5am. So in trying to rehydrate I drank 3 bottles of Dasani water at 3 bucks a pop. We then went to the lunch buffet, which I'm sure was catered by Sysco, and for two, it was only $66.00.That was Wednesday prior to the biggest party the city has. Of course that evening the pool was booked for a private party and we were not allowed to use it. So, we retired to our swealtering room and started listening to the Chiva's at about 8pm which once again went on till dawn. Thursday, suprise the pool was booked for another private party. And Friday as well. Not to mention the never ending stream of Chivas the entire time we stayed at the hotel. We were leaving for the Galapagos early Saturday morning so I thought I'd settle the bill Friday night. Then Saturday morning, the bell hop was acting strangely and said we couldn't leave yet. I told him that I had already settled our bill and got in the cab while the bell hop was saying stop. On our return stay the desk clerk remembered my friend and I and the complaining we did about the street noise and no AC. So, we got a room on the 10th floor that had a thermostat. Unfortunately the thermostat was in name only as it was non functional. But it did have a balcony with a sliding glass door. Unfortunately this time we were just below the penthouse which is rented out as a party room. So, no chivas this time, but our room rocked with latin disco beats till morning. Leaving this wonderful hotel for the last time was going to be another early morning so I tried to settle my bill the night before but was told I would not be able to and that the desk clerk's 'partner' would be able to do it in the morning. It was about 12:30am while I was listening to latin disco that I realized the reason for this inconvience. The hotel wanted to check the room before we left to make sure we didn't take anything from the mini-bar. So, in light of no addtional charges from the mini-bar, the bar tender/ desk clerk told me I had an additional charge of $9.00 for what he first said was water, and reported at 9:30pm the night before by someone I never saw enter our room. He then changed the explanation to some sort of "tax" I incured between midnight and 3am. So, would I recommend this hotel, not in a million years.

Room Tip: Don't stay at the Dann Carleton Quito
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ed g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dann Carlton Quito

Property: Hotel Dann Carlton Quito
Address: Av. Republica de El Salvador N 34-377 | Av. República de El Salvador N34-377, Quito 170150, Ecuador
Phone Number:
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 114 Hotels in Quito
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Dann Carlton Quito 4*
Number of rooms: 210
Official Description (provided by the hotel):
!Cool, elegant and classic! Quito is the capital of Ecuador has the largest and best-preserved historic center in Latin America; it´s the second highest capital in the world with an elevation of 2,850m above sea level. Its heritage treasure houses Churches, Museums and Cultural Centers. The Hotel is located in the heart of the financial and business center. It is close to the main shopping centers such as Quicentro, United Nations Avenue, Atahualpa Olympic Stadium and just two blocks from La Carolina´s Park. The hotel has 210 rooms, swimming pool, gym, restaurant, bar and 12 meeting rooms for corporate and social events with capacity up to 1100 people. ... more   less 
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