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“Quaint hotel with poor service”
Review of Hotel Sierra Madre

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Hotel Sierra Madre
Ranked #60 of 113 Hotels in Quito
Reviewed 7 May 2013 via mobile

Arrived in early evening to be greeted by friendly guy at reception who had an even friendlier girlfriend. They couldn't keep their hands off each other. He was unable to help carry our bags to our rooms, or down the next morning, and the restaurant was closed, even though it was only 7:00pm.
Rooms are quaint and clean.
Breakfast was limited.
I would try somewhere different next time. Poor family choice.

  • Stayed: April 2013
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1  Thank Healzontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 - 68 of 158 reviews

Reviewed 8 April 2013

We had a very nice 2 night stay at Sierra Madre. This is an older hotel, but was very comfortable, clean and had everything we needed. The staff was great; very helpful. Breakfast was really nice, with eggs made to order, along with a nice fresh fruit table. The room was quiet, the beds were comfortable; bathrooms clean with hot showers. Wi Fi, plus a computer was available.

Room Tip: There are no elevators, so the only thing that I could suggest was to ask to not be placed on the th...
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  • Stayed: March 2013, travelled with family
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Thank TravelLover1977_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2013

We had the pleasure to stay at Sierra Madre. Our room on the top floor with a private balcony with city/mountain views was really perfect for our three night stay in Quito. Though our Spanglish was bad at best, the hotel staff could communicate with us in English fairly well. They were very accommodating and gave great (and honest) advise about the area. The pros were that the bed was comfortable, the shower was hot with excellent water pressure, and the in-room wifi was quick and reliable. The cons were that it was very noisy at night and during the day, and the hotel charged $40/each way for taxi (to and from airport) which two separate people advised should not cost more than $25-$30 (so book the airport transfers yourself when you arrive through the in-airport taxi stand if you can). The taxi they sent to fetch us when we arrived in Quito spent 30-minutes driving in circles near the hotel because he couldn't find it (clearly he had never been to Sierra Madre Hotel before) and then we had to take a taxi at 2am from the hotel to catch a 6am flight and the taxi driver scheduled through the hotel drove on all the "back roads" (not Simon Bolivar which we crossed over once) pretty much all the way to the airport which was a tad freaky - especially in a city that has had incidents of express kidnappings in taxis. Driving in taxis in Quito was almost on par with Lima, Peru - not fun!! The location of the hotel seemed a tad sketchy but I think it may be true that most of Quito is a tad sketchy. Like it's fine during the day to walk around but you probably don't want to walk from place to place at night on your own. After spending a few days in Quito, if we had to do it again, we would stay in the Old Town area as there is more nightlife, more police presence, and we just felt a bit safer. Sierra Madre is a fine choice for the area- moderate and charming.

  • Stayed: March 2013, travelled as a couple
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1  Thank OneTravelBugFromAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2013

great beds-why cant all hotels do this. the staff were really helpful and the location-just outside of Marisical Sucre meant that you didnt have to put up with the riff raff from the main tourist area. definitely recommend

Room Tip: get ready to climb in altitude if you get the top room-the benefit is that it is quiet
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  • Stayed: January 2013, travelled solo
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2  Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2013

We were there for one night prior to our Galapagos excursion and 4 nights after. The hotel is an old charming house with a quirky layout, with hot showers and comfortable beds. The first night we had a room in the front with a beautiful view of the volcanoes surrounding the city.

The staff were wonderful and very helpful in giving us advice on what to see and do and how to get around. Because the hotel is located within walking distance of many shops and good restaurants, we walked around and enjoyed sightseeing.

On our trip back from the Galapagos, we booked 3 tours with the hotel. They were wonderful! Our tour guide was knowledgeable and very sweet and took us to spend a day walking to the various historic churches, museums, and plazas. Then we drove to and climbed Cotopaxi Volcano, which was so amazing. We stopped in a country-side hotel/restaurant that looked like it could be in Austria or Switzerland and had a delicious lunch.

Our last tour was to a hot-spring spa at the foot of one of the dormant volcanoes surrounding Quito, to soak away our sore muscles from our Galapagos Island tour and the two local tours. Heaven!

At the hotel, we specially liked the night front desk agent, Sebastian, who was most helpful in giving us directions to places to go at night which were safe to walk to and fun.

The only shortcoming is that the hotel does not have a elevator and climbing to our room at the end of the day's walks was a bit difficult.




Stayed May/June 2012, traveled as a couple

Room Tip: Room Tip: the rooms in the back are quieter, but the street-facing ones have balconies or views of t...
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  • Stayed: May 2012, travelled as a couple
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1  Thank danette55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2012

We have just spent three nights here. When we booked it, we asked for a quiet room. What we had not anticipated was the adjustment to the altitude and trying to climb to the very top on the building. As we were gasping for air, we motioned that we would need a room on a lower floor. This could have been our mistake. We were on the first floor, so we could hear everyone in the lobby. I think our room was over the kitchen area too, as we could hear them preparing in the early mornings.

I would not agree that the hotel or the rooms are dated. I believe they are tastefully decorated in a cultural decor that may not be up to someone's standards. What I did find amusing and a bit off-putting were the number of Catholic statues in the lobby and in the breakfast room. There is a fantastic painting of a Panama hat maker in the lobby that would love to bring home.

Our breakfast was included in the cost through the booking agency we used. There was sufficient variety for me to eat a healthy breakfast and I am a newly diagnosed diabetic. My partner was more than satisfied.

We were warned to use taxis after 9:30 pm. It is an easy walk to many restaurants and clubs, but Old Town requires either a sketchy bus ride (we had our bags slit open while holding them in front of us) or taking a taxi.

Aside from this, the staff was excellent and very accommodating.

Room Tip: Try for the 2nd floor.
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  • Stayed: December 2012, travelled as a couple
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1  Thank BudaBaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2012

We stayed here a total of 4 nights before / after a Galapogos trip, its used by several 'adventure" operators apparently. Its an older converted building so the rooms are scattered but that's quite appealing. It's clean but dated, and in the new town its an easy walk from lots of bars / diners and shops.

The breakfast is only $5 and included eggs cooked for you (scrambled or fried), but not worth too much more except for the convenience. We didn't eat there otherwise, and the bar there seems to be abandoned (we bought beer at the corner shop and drank on the terrace though).

The one other complaint I had was that we were initially placed in an en-suite double room tucked under the stairs that had no window except one that looked in on the corridor! We were too shattered to care when we first arrived but made sure to get a 2nd floor room on the 2nd visit.

It could be noisy as previously reported but the area is safe-ish after dark and the staff were all very helpful at all times, booking cabs and tables. It has phones, TV and WiFi so too so all in all, not bad for the convenient zero-star budget place that it is.

  • Stayed: October 2012, travelled as a couple
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Thank Grahampm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sierra Madre

Address: Veintimilla e9-33 y Luis Tamayo, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #60 of 113 Hotels in Quito
Price Range: £44 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sierra Madre 3*
Number of rooms: 20
Official Description (provided by the hotel):
The Hotel was renovated and restored to grand Spanish villa style. We are one of the best hotels in quito in our category. Our Hotel is noted for its charming hospitality and for the friendly welcome provided by our English and French speaking staff, who make up the Hotel Sierra Madre. ... more   less 
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Also Known As:
Sierra Madre Hotel

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