Hostelbookers e-mail copied here:
Please refer to the booking below, does the booking indicate four people in a room?
Thanks for your email.
You booked a double room for only 2 people and then wanted to allocated 4 people in the same room.
the double room has a maximum capacity of 2 people AND the property don't accept under ages.
You wanted to add more people, under age, in the same type of room, going against the property policy.
As mentioned twice on your email, your booking was cancelled by mutual agreement with you and the owner.
therefore, as the booking was cancelled by mutual agreement, we are unable to refund your 10% pre-payment.
In future, you may want to take advantage of our Payment Protection, which would enable you to claim your 10% payment back in case you need to cancel your booking (terms and conditions apply).
Thanks for your understanding,
Here is the booking confirmation on May 10, 2013 from: HostelBookers.com @ 10:57:47 AM sent to my mail box
Subject: HostelBookers.com: Your booking for York University Home
Please print out this confirmation and take it with you when you arrive at York University Home.
Hi. Thanks for booking with HostelBookers!
13555-8964884 York University Home
Your balance of CAD 1,193.40 is payable on arrival.
Cost per person
Double (Shared bathroom)
2 People, 15 Nights 19.20
Double (Private bathroom)
2 People, 15 Nights 25.00
10% payment * 132.60
Booking Fee None
Total Paid ** 132.60
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