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“Do not use this company”
Review of Creter Tours

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Creter Tours
Ranked #103 of 117 Tours in Quito
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Attraction details
Owner description: Creter Tours is an Ecuadorian growing incoming tour operator with over 23 years of experience whose main focus is to offer different destinations and travel solutions for groups and individuals who wish to discover the 4 worlds within Ecuador. Besides from being tour operators inside mainland Ecuador and the Galapagos Islands we are also owners of a variety of products that can be of interest during your travels. Our trajectory and experience has made us one of the leading tour operators in Ecuador.
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Do not use this company”
Reviewed 7 July 2014

Very disappointed in the service we received from Creter tours. Booked a 7day/6 night cruise on ´Treasure of Galapagos´ which is supposedly a luxury cruise. The boat did not leave Puerto Ayora until 2 days after it was supposed to which the Captain blamed on a missing part. It later transpired that infact the ship did not have the correct insurance or documentation to sail. Whilst we were offered alternative activities on the days that we did not sail, they were not what was on the itinerary, we are unhappy at the attitude of the company, the fact they lied to us, the lack of apology for lying and the apparent lack of taking the issue seriously.

Each member of the cruise was offered a $200 refund on the last day of the tour which is a frankly insulting sum considering the amount the tour cost. We managed to negotiate the compensation upto $300 but are still unsatisfied with this amount. This was supposed to be the trip of a lifetime and instead it was marred by the behaviour of the company.

The man in charge at Creter tours, Jose Teran has refused to speak directly to any of the customers of the cruise and all complaints and negotiations have been through a man named Santiago who is responsible for Sales. This is despite numerous phone conversations, emails and even members of the group visiting the office in Quito.

If you are thinking of booking a tour of the Galapagos or infact any organised tour in Ecuador, I would not recommend this company, there are plenty of cheaper and more professional tour operators available.

Visited June 2014
Helpful?
3 Thank Holly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 reviews from our community

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Date | Rating
  • English first
  • German first
  • Any
English first
New York City
Level Contributor
95 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
“Be Careful”
Reviewed 24 February 2014

We booked a Galapagos cruise through Creter Tours. Creter also booked our round-trip airplane flights between Quito and the Galapagos. However, when the tickets arrived, they were not the same flights and times that they were supposed to be. We didn't notice this until the night before the flight, and we were very lucky to get on the flight that we needed to in order to catch our connection in Quito to get home. Lesson: double check everything Creter does.

Visited February 2014
Helpful?
2 Thank Yoritomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
20 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Brilliant service”
Reviewed 13 March 2013

Ms. Katherine Lasso of Creter Tours was very helpful and tried to get us the best price and excellent arrangement. We will always use them as they are professional, ethical and gave us a great package in the Galapagos. I recommend her and her whole company. They are really friendly and willing to take the extra mile. Please thank them from us.

Visited February 2013
Helpful?
1 Thank Soadmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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