Very disappointed in the service we received from Creter tours. Booked a 7day/6 night cruise on ´Treasure of Galapagos´ which is supposedly a luxury cruise. The boat did not leave Puerto Ayora until 2 days after it was supposed to which the Captain blamed on a missing part. It later transpired that infact the ship did not have the correct insurance or documentation to sail. Whilst we were offered alternative activities on the days that we did not sail, they were not what was on the itinerary, we are unhappy at the attitude of the company, the fact they lied to us, the lack of apology for lying and the apparent lack of taking the issue seriously.
Each member of the cruise was offered a $200 refund on the last day of the tour which is a frankly insulting sum considering the amount the tour cost. We managed to negotiate the compensation upto $300 but are still unsatisfied with this amount. This was supposed to be the trip of a lifetime and instead it was marred by the behaviour of the company.
The man in charge at Creter tours, Jose Teran has refused to speak directly to any of the customers of the cruise and all complaints and negotiations have been through a man named Santiago who is responsible for Sales. This is despite numerous phone conversations, emails and even members of the group visiting the office in Quito.
If you are thinking of booking a tour of the Galapagos or infact any organised tour in Ecuador, I would not recommend this company, there are plenty of cheaper and more professional tour operators available.
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