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“Don't book with Galapagos Cruising Muran in Puerto Ayora!”

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Lastminutes Galapagos Day Tours
Ranked #110 of 129 Tours in Quito
Reviewed 11 December 2013

Don't book with Galapagos Cruising Muran in Puerto Ayora! Michel Urgeles? is working there and he is a great talker, he promises you the best but at the end it is a real mess.
I booked
- my ferries with them: the ferrie from Puerto Ayoras to San Cristobal is 30$, but I met a lot of people who only paid 23 or 25$ o.w.
- I booked a tour to Bartolome Island with them (150$!) but he phoned me while I was on Isabela Island telling me the boat engine broke (?) and the tour was cancelled. I found out that the tour was going, so I suppose he sold my seat to somebody else for an even better price?
It was a real pity while I had to change my whole schedule due to the Bartolome tour and at the end I couldn't join. So I booked the Floreana Island tour with them (70$) but I heard other people only paid 60$ I told them but they didn't want to give me the money difference back.
- On the morning of leaving to Floreana a wetsuit and snorkel gear was included (although I had my own snorkel gear, but they knew I needed a wetsuit...) at 8 AM the time I had to be in their office there was nobody there, I was so disappointed, after all this hassle and than this! I was very glad the people on the opposite site of the road where going to the same Island as well, and I rent a wetsuit with them for 5$ (which made the trip even more expensive :-( and I went with them on tour. Very strange and unbelievable while they didn't get any commission but they where so friendly to help me out. No, after all I expected at least someone who would care about his clienst and would do the utmost, but they, when I came back and explained them, just started laughing, ridiculous! So please don't book with Galapagos Cruising Muran, there are 2 Michels who work there, locals (one is called Michel Urgeles?) and a very unfriendly nasty local woman, I forgot her name (she said she is the owner and she was the one who didn't solve the problem(s) but just started laughing) Please be advised!

8  Thank Monique98765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 January 2016
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Thank floralba2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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