We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't book with Galapagos Cruising Muran in Puerto Ayora!”

No photo provided
Got a photo?
Add it.
Lastminutes Galapagos Day Tours
Ranked #110 of 129 Tours in Quito
Reviewed 11 December 2013

Don't book with Galapagos Cruising Muran in Puerto Ayora! Michel Urgeles? is working there and he is a great talker, he promises you the best but at the end it is a real mess.
I booked
- my ferries with them: the ferrie from Puerto Ayoras to San Cristobal is 30$, but I met a lot of people who only paid 23 or 25$ o.w.
- I booked a tour to Bartolome Island with them (150$!) but he phoned me while I was on Isabela Island telling me the boat engine broke (?) and the tour was cancelled. I found out that the tour was going, so I suppose he sold my seat to somebody else for an even better price?
It was a real pity while I had to change my whole schedule due to the Bartolome tour and at the end I couldn't join. So I booked the Floreana Island tour with them (70$) but I heard other people only paid 60$ I told them but they didn't want to give me the money difference back.
- On the morning of leaving to Floreana a wetsuit and snorkel gear was included (although I had my own snorkel gear, but they knew I needed a wetsuit...) at 8 AM the time I had to be in their office there was nobody there, I was so disappointed, after all this hassle and than this! I was very glad the people on the opposite site of the road where going to the same Island as well, and I rent a wetsuit with them for 5$ (which made the trip even more expensive :-( and I went with them on tour. Very strange and unbelievable while they didn't get any commission but they where so friendly to help me out. No, after all I expected at least someone who would care about his clienst and would do the utmost, but they, when I came back and explained them, just started laughing, ridiculous! So please don't book with Galapagos Cruising Muran, there are 2 Michels who work there, locals (one is called Michel Urgeles?) and a very unfriendly nasty local woman, I forgot her name (she said she is the owner and she was the one who didn't solve the problem(s) but just started laughing) Please be advised!

8  Thank Monique98765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (4)
Traveller rating
Traveller type
Time of year
Reviewed 27 January 2016
Google Translation

Thank floralba2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Lastminutes Galapagos Day Tours also viewed

Quito, Pichincha Province
San Antonio de Pichincha, Quito

Been to Lastminutes Galapagos Day Tours? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing