I stayed in this hotel with my husband from October 17 to 20 and didn't think it was at all satisfactory and certainly wasn't worth the $70 per night price tag. We arrived at about midnight after flying into Quito and were given a room at the front of the hotel, which is right on a busy road so was very noisy. Unfortunately, the window latch on one of the windows was broken so you couldn't even shut the noise out. We had booked a king-sized bed, but it was only a standard double bed. I went down and asked the guy at the counter if he could move us to a quieter room and he said they were full but would try the following day. We then tried to take a shower and the water was cold. I went back and asked about this and he said it should be hot but he would check something and we should try again in 5 minutes. When we tried again it did work.
Next morning we went down and asked to change rooms and were told to wait 10 or 15 minutes and we could move to a quieter room. 10 or 15 minutes turned into about 2 hours and we wasted most of our first morning waiting to move. In the meantime, we went for the included "American buffet" breakfast. The breakfast consisted of eggs that looked like they had been cooked about two hours ago and the fruit looked so bad I wouldn't have even contemplated eating it (basically looked like it had been bought two weeks ago and just left there). On the first day there was some muesli that was okay, but the following two days only stale cornflakes. There was also bread, with nothing to put on it except something they claimed was marmalade but looked and tasted like dirt.
Our next room also had a broken window latch and faced a street so was also noisy. It also smelled really musty due to having very dirty carpet and horrible stained bedspreads that looked like they were rarely cleaned. When I went to bed that night I could smell a horrible urine-type smell that made me think someone had wet the bed at some point.
In total, three of the six times we showered there was no hot water and when we complained, they did something to fix it, so I'm not sure if they only turn it on when people complain. By the third day, I couldn't face eating anything at breakfast as even the butter looked off and I didn't even want to spread it on my toast, so my husband went to the nearby Burger King and got something to eat.
The hotel looks really nice in the communal areas and the staff are nice, but frankly, this cannot compensate for the fact the rooms are old and ill-maintained and the breakfast is dreadful. A previous poster has said it was only just worth $45, but it certainly isn't worth $70 and I seriously regret choosing it. We were at the start of a long backpacking trip around South America and I thought I would opt for something a bit nicer than we would be staying in for the rest of the time as I suffer from altitude sickness and was flying directly into Quito. I wish I'd just opted for a nice hostel as these are much better than this place.
The location isn't that great either if you want to go out at night - it is fairly close to Mariscal and an easy walk during the day time, but at night the streets felt very isolated around the hotel and we were reluctant to go too far.
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- Also Known As:
- Eugenia Hotel Quito