This is a beautiful, modern style hotel in Quito, but once you get past the lobby, there are a lot of flaws. When we checked in, the clerk upgraded one of our rooms to a suite without being asked. We thought that was great and it allowed our two rooms to be next to each other (we have a large family).
Service getting to the room was wonderful and the clerk also arranged transportation to the airport for us the next morning. I can't complain about the staff -- They were great.
Once we got to the nice looking rooms, however, the air conditioner was broken (making it very hot in the room) and the bathtubs wouldn't hold water. Opening a window to let the stuffiness out made the room so noisy that it was unbearable. The floors were so dirty that your feet turned black walking around the room in bare feet, as if it had been swept, but not mopped in a very long time. In addition, the hotel is located in a more business district of Quito, so walking around and sight seeing doesn't really work there.
Lastly, the restaurant attached to the hotel is expensive and doesn't have very good food. We had dinner that night and were very disappointed. On the other hand, breakfast the next morning, which was complimentary, was pretty descent.
Overall, we probably won't stay here again. There are so many beautiful hotels in Quito and I would put Hotel Reina Isabel somewhere in the bottom-middle of the pack.
- Official Description (provided by the hotel):
- This chic hotel with spa and gym facilities is in the heart of the lively Mariscal district. All rooms have city views and free Wi-Fi. Massage sessions can be booked. At Hotel Reina Isabel guests can relax in the sauna room or visit El Ejido Park, 6 blocks away. Quito's historic center is 4.8 km away. Air-conditioned rooms at Reina Isabel are elegantly styled with parquet floors, upholstered chairs and an earth-toned palette. The suites have iPod docking stations and some of them have hot tubs. A american breakfast with regional jams, bread and coffee can be enjoyed daily. Lumo Restaurant offers international cuisine and room service. Argento Lounge bar serves after-dinner drinks. Shuttle service to Mariscal Sucre Airport, can be arranged. ... more less
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- Also Known As:
- Reina Isabel Hotel