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“close to excellence” 4 of 5 bubbles
Review of Hotel Reina Isabel

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Hotel Reina Isabel
Ranked #13 of 114 Hotels in Quito
Certificate of Excellence
Geneva, Switzerland
Level Contributor
160 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“close to excellence”
4 of 5 bubbles Reviewed 29 July 2014

Overall we liked this hotel. It is located in the New Town close to many good restaurant and the Parque El Ejido. The rooms are large, clean and nicely decorated. Also the bathrooms are clean and modern. The personnel is very helpful and friendly.
What we did not like
- phone did not work, but they tried to charge us for our attempts to use it
- the breakfast is mediocre
(Could be a showcase for the restaurant, which consequently we did not try.)

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank thoiry01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review, 7 August 2014
Estimado Guest,

Thank you very much for you comments, these helps us offer the best quality service that the hotel can provide. We are very glad to hear that your stay with us was close to excellent, it motivates us to keep improving our services everyday.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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702 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
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English first
Colorado Springs
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

Very clean. Very close to Mariscal and lots of places to eat and drink. Very large and modern bathroom. The staff was very friendly and helpful. Although, the prices of the menu at the hotel restaurant were higher than anything else around.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Tom Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review, 28 July 2014
Dear Tom,
We would like to thank you for taking the time to comment on our property, your comments are most welcomed. The hotel has done some mayor investments and we will soon provide different menus at our restaurants and expand our food and beverage services. We hope to have you back sometime soon.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cuenca, Ecuador
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

As per our usual, we arrive in the city and over a period find the hotel that has all the qualities that we require for extended and repeat stays. Last year we were in and out of Quito for two months, this year for three. We stayed in a half dozen hotels in Old Town and Mariscal, we inspected a dozen more, some more than once as specific rooms became available. We look for the new, or a new remodel, modern styling, quiet, centro convenience, safety, attractive spacious rooms with natural light, two windows that open are important and fresh flowers a plus, with modern spotless bathrooms.
We are or prefer to be off season travelers. We are urban people so we can tolerate moderate social and urban noise but no mechanical racket.

Returning to the Reina Isabel over the months have convinced us that we have the best hotel, we book our friends and family into the RI to show them the best of South America's travelers hotels.

The vibe. The Reina Isabel is as sleek as a space-ship, the rooms are knock-out modern and large, some bathrooms at the RI are larger than some Quito hotel rooms. The staff is efficient, trusted, observant, attentive, and keenly professional. At breakfast you see that most of the guests are couples, South American mainly, sometimes Euros, a few Gringos. I have never seen a group larger than 12, I have yet to see kids. It is not a business hotel.

You can walk to Plaza Foch (nite life?), calle Juan Leon Mera(antiques,art, books, fashion), Santa Clara market (upstairs), Parque Ejido, the University Central.
On Sundays Amazon street is closed and the Park shows fine art and tourist stuff.

Room Tip: Key cards are floor specific as well as room exclusive so if your group has more than one room make...
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  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank Toadvineinlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review, 28 July 2014
Thank you for your kind comments, it is always ratifying to know that we have received such positive feedback. We pride ourselves in having and maintaining the largest guestrooms in this area, it is nice to see that they are being appreciated by our repeated customers. On your next stay in Reina Isabel please contact the administration, we will be more than glad to meet you and thank you in person.
Sincerely,
Richard Lecaros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ormond Beach, Florida
Level Contributor
291 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

First thing, when I arrived at airport with my grandchildren. One 3 years old & 15. My 3 year old passed out and stopped breathing for a few seconds. The medical personnel insisted on ambulance to city. My Spanish is weak, they wanted to know which hospital. I had a driver from the hotel waiting for me. I did not know what to do. I called the hotel, hoping for help. Thank God for Juan. He spoke with the medics, and explained they would take the baby to hospital close to hotel. Then he spoke with the driver, so my grandson & mass amount of luggage went with the driver. My granddaughter & I by ambulance to hospital.
Juan made sure my grandson arrived safely. Then contacted me at hospital. After his shift he walked my grandson to the hospital & walked all of us back to hotel.
Going above and beyond service is an understatement. I don't know what I would have done. He is always polite & helpful. My granddaughter would always ask for Juan when we passed the front desk.
There were 2 other gentlemen who were also helpful.
The rest of the stay was fine. House keeping kept our room clean, even with a 3 year old. The breakfast was great, again great service.
I thank the Hotel Reina Isabel for having competent & polite staff.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Tommysmimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review, 28 July 2014
Thank you,

It is our great pleasure to know that our staff was able to help you through these moments of stress. We have personally thanked Juan for his outstanding service, and for in fact, going above and beyond the call of duty. People like Juan are the key ingredients for this organization to provide quality service and strive to be the most recognized hotel in the city. Thank you very much once again for your comments and please know that we will continue trying to improve our service even more everyday.
Atentamente,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zug, Switzerland
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 July 2014 via mobile

huge room, friendly and helpful staff, decent breakfast (delicious omeletts but blunt coffee though), comfortable and safe location (well protected too) but unfortunately no mini bar and/or fridge. Be aware of your laundry bill: we used laundry service twice.... 80 dollars! what???

Stayed July 2014
Helpful?
4 Thank daisySwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review, 28 July 2014
Dear Daisy,

Thank you for your comments, we appreciate each remark you have made. We have implemented a new administration in our restaurant, that will be very focused on quality control of all of our products, looking for new and better suppliers in order to assure that only the best are served in our restaurants. In regards to your laundry bill, we sincerely apologize for any inconveniences that you may have encountered with this procedure; the laundry pricelist is placed in your closet next to the laundry bag so that all our guests are aware of the prices before requesting this service. We thank you once again for your comments and hope to have you visit us again sometime soon.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

The rooms are new and large, with everything one expects and more. The staff is extremely helpful and friendly. Great location, in walking distance from many restaurants and bars. I will stay there again.

Room Tip: Ask for a room in the new wing
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  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank fzuerche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review, 28 July 2014
Google Translation
Sera para nosotros un verdadero gusto el recibirlo durante su próxima visita a Quito. Las remodelaciones de nuestras habitaciones traen un nuevo ambiente de elegancia y serenidad para alcanzar los más altos estándares de servicio. Esperamos poder mejorar continuamente la atención de nuestros asociados hasta alcanzar los más altos estándares de calidad.
Atentamente,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

We were very happy with this hotel as our choice. It was in a good location. The breakfast was included and very good. The staff were very professional and helpful. There were many good restaurant in the area.

Room Tip: The staff was most helpful.
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mccsandia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReinaIsabelEcuador, Director General at Hotel Reina Isabel, responded to this review, 28 July 2014
Google Translation
Estimado,

Gracias por su comentario, para nosotros es importante saber de la satisfacción de nuestros clientes. Esperamos contar con usted en su próxima visita a Quito. Nos complace saber que el servicio percibido fue satisfactorio, y sepa que trabajamos todos los días por mejorar aún más nuestra atención personalizada.
Gracias.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Reina Isabel

Property: Hotel Reina Isabel
Address: Av. Amazonas N-23-44 y Veintimilla, Quito, Ecuador
Phone Number:
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Quito
#11 Family Hotel in Quito
#14 Romantic Hotel in Quito
#20 Business Hotel in Quito
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Reina Isabel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
This chic hotel with spa and gym facilities is in the heart of the lively Mariscal district. All rooms have city views and free Wi-Fi. Massage sessions can be booked. At Hotel Reina Isabel guests can relax in the sauna room or visit El Ejido Park, 6 blocks away. Quito's historic center is 4.8 km away. Air-conditioned rooms at Reina Isabel are elegantly styled with parquet floors, upholstered chairs and an earth-toned palette. The suites have iPod docking stations and some of them have hot tubs. A american breakfast with regional jams, bread and coffee can be enjoyed daily. Lumo Restaurant offers international cuisine and room service. Argento Lounge bar serves after-dinner drinks. Shuttle service to Mariscal Sucre Airport, can be arranged. ... more   less 
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Also Known As:
Reina Isabel Hotel

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