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“Great location, but grossly overpriced, prefer Casa Gangotena”
Review of Hotel Plaza Grande

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Hotel Plaza Grande
Ranked #28 of 112 Hotels in Quito
Sydney, Australia
Level Contributor
256 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
“Great location, but grossly overpriced, prefer Casa Gangotena”
Reviewed 22 May 2012

This hotel has a fabulous location right next to the Presidential Palace on the Plaza Grande. It is an older style hotel in a beitiful building from the outside, but a bit dark and sometimes cramped inside. The rooms are quite large and the plaza view rooms, of which therebare not many, have great views. However, the public area is very small, the food is just OK and the internet was quite unreliable. I found that the mattress was far too soft and really bad news for my back.

Overall an OK hotel in a great location but terribly expensive for what it is. At the luxury end of the market, we far preferred Casa Gangotena.

Room Tip: Definitely go for a plaza view room
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  • Stayed May 2012, travelled as a couple
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Helpful?
6 Thank BeachSwaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
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English first
ohio
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 May 2012

Lovely boutique hotel. Excellent service. Perfect location in heart of colonial Quito. So easy to walk the city from this location.
Watched the changing of the guard at Presidential Palace from our balcony. Clean and large room, a great bed.
A nice bathroom and good shower, satellite television and free internet.
Very good food. The staff was kind and bi-lingual. Highly recommended.

Room Tip: #31 and #22
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  • Stayed April 2012, travelled as a couple
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Helpful?
3 Thank zthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
332 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed 19 April 2012

This hotel is reminiscent of the golden days of travel. It is located on the main square of Quito close to the cathedral, Presidential Palace etc. Despite this it is very quiet. The room is large with a distinction between the sleeping and seating areas. The welcome was more than friendly as we were greeted with many nibbles and delights such as macaroons and octopus! Rose petals were in the bathroom and a single rose was laid on the pillow.

The decor is subdued 19th century with large sofas and armchairs with footstools. The bathroom contained a whirlpool bath and the shower guards were unlike anything I have seen. Finally a bidet. Again underfloor heating was a feature of the bathroom.

Breakfast is a treat with more than it is possible to eat. Unusual fruit juices are accompanied by vats of coffee. There is a large fruit plate with yoghurt. Then comes a plate of cheeses and a basket of fresh breads and pastries. Eggs are separate but huge. Don´t forget the jams. Dinner in the cafe was again too much to finish.

Service is exceptional with everyone falling over themselves to help. I could not fault this place.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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Helpful?
5 Thank SueKot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 April 2012

There are apparently only 12 suites at this hotel, so book early. We had a look at 3 different rooms (because of trips out and back), and all of them were comfortable, of good sizes, and well-maintained. I'd describe the feel as old world charm.

The thing that was truly remarkable for me was the service. Front desk, room service and concierge were all excellent. Everyone was incredibly sensitised to guests' needs and genuinely wanted us to have a good stay, and they went out of their way to make things happen. Most 5-star hotels worldwide are desperately lacking when it comes to service, but the experience here was of a genuine and warm hospitality.

(Example 1: We had a few very early excursions, and ordered breakfast for 6am or earlier on those days. We didn't know this at the time, but the kitchen was not actually open that early, and hot food was normally not available at this time. However, they gave us no indication of this problem, and the kitchen staff who were on duty somehow made the hot breakfasts happen for us at the times we'd requested. I can safely say that this would not have happened in Europe. I don't want to get the hotel in trouble by encouraging readers to expect this to happen all the time, but for me it was a sign that they do go out of their way to make people comfortable where it's possible.)

(Example 2: The concierge we'd been in touch with before our arrival - for our various excursion bookings - wasn't on duty the day we arrived at the hotel. But after we'd checked in, he rang us from his home(!) to check that everything was in order and if we were happy with the arrangements. Again, no chance that anyone would care this much in Europe.)

We ordered room service for dinner on a few occasions, both from the hotel's French restaurant and their Ecuadorian cafe. All meals were very good and portions were generous. The fruit in Ecuador is outstanding.

Housekeeping always did a super, thorough, and thoughtful job. They spotted I had a cold (from all the tissues in the bin) and left me extra boxes by the bed.

And of course you can't beat the Colonial Old Town location. We drove past some of the high-end hotels located in the new town. They're nowhere near the same...

Room Tip: Ask for a south-east-facing room. If your room faces the other way (overlooking Calle Garcia Moreno...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Traveling_Lotus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
233 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 18 March 2012

I love this classic hotel with standards and service beyond your expectations. The location is simply perfect on Independence square. This is an all suite hotel and every room is gorgeous with service to match. I loved staying on the Plaza view side where you can people watch from your room , right next door to the Presidential Palace and enjoy spectacular views in the evening.

There restaurants are wonderful. I loved the cafe on the first floor which is very traditional but with a very fun and creative side. I loved the food, service and the views. And for dinner you can either have room service, dinner in the cafe or enjoy a beautiful french dinner with opera.

I have stayed in may five star properties and this is my favorite in Old Quito.

Room Tip: I would choose a room on the plaza view side unless there is something happening that goes late into...
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  • Stayed March 2012, travelled solo
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Helpful?
4 Thank Magictravelnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quito, Ecuador
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 March 2012

This is a beautiful hotel, wonderful rooms, elegant dinning in any of the 4 restaurants. Really good Ecuadorian cuisine. Totally recommended to any travellers that like quality. Hey if Jimmy Carter and Prince Charles went there, it says it all. Had a great experience.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
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Helpful?
4 Thank mm244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waimea, Hawaii
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 December 2011

This will be a very memorable Christmas Eve spent in Quito, a wonderful hotel - friendly, helpful staff and most comfortable accommodations, I even slept well on a rollaway. Love all the wood decor and the large bathroom with rose petals everywhere. And to be awakened by the sound of church bells on Christmas morning is very special. No traffic noise, fast free wi-fi and a great location.

Room Tip: We are on the side street and barely see the square but it's ok.
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  • Stayed December 2011, travelled with family
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Helpful?
4 Thank BAB17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Plaza Grande

Property: Hotel Plaza Grande
Address: Garcia Moreno N5-16 y Chile | Chile, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Quito
#7 Family Hotel in Quito
#8 Business Hotel in Quito
#9 Spa Hotel in Quito
#13 Luxury Hotel in Quito
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Plaza Grande 5*
Number of rooms: 15
Official Description (provided by the hotel):
The Hotel Plaza Grande rises above Quito's central square, known as the Plaza de la Independencia. It was one of the first hotels ever constructed in the capital, and has been extensively renovated and remodeled to become the finest boutique hotel in the city. It is the ideal place from which to explore the wonders of this timeless city. Quito was declared a UNESCO "World Heritage Site" in 1978, thanks to its historic center, which is the largest and best preserved in Latin America. The colonial center of the Franciscan city of Quito is a treasure trove of baroque art and architecture, including buildings, churches, monasteries and narrow streets that reflect Ecuador's unique blend of indigenous and Spanish cultures. ... more   less 
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Also Known As:
Plaza Grande Hotel

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