We stayed here for three nights before our Galapagos trip, and the first two days were great: terrific location in the heart of the bar/restaurant rows of Mariscal but on a quiet(er) leafy street, with fast broadband, simple but tasty breakfasts and a delightfully bright and cheerful place to enjoy them in. Our first room (#11) was upstairs, and though small with not much storage space, was clean, had a view out onto the street, and despite a clogged shower drain, I considered it fine value at $38/night (+tax) including breakfast for a double room.
Alas, we had to move to a different room for the third night, and what a difference! Still priced at $38/night, Room 3 (and 2, across the way) were tiny in comparison, with not even enough space for a nighttable between the two slim twin beds, and the only window opening out onto the breakfast room.
I only thought it reasonable to ask for a discount but the request was instantly dismissed by the owner/manager/boss Halina, with whom previously I had exchanged several friendly emails re: the booking. Her reply: “it’s not my policy to offer discounts for those rooms”, as she stubbornly pointed to the displayed rate card.
The next morning as we were literally getting into the cab, I thought just to check and see which room we’d been assigned upon our return…and was informed it was Room 3 again, for both nights. Halina stayed away in the office, even after the receptionist went to inform her of our dismay. When we tracked her down, she explained that she, THE BOSS, “had no control over this situation” and that she had “five years of relationships with tour operators who block-booked many of the rooms, after coming by to see them all and cherrypicking for their tour guests” and thus there was nothing she could do.
So there you have it.
To sum: if you’re staying here with a tour group, you’ll likely be very pleased with your room (Room 4, in particular, is a terrific twin with lots of space and a nice view out onto the side garden) and everything else about the place. If not, be sure to specify that you don’t want to stay in Rooms 2 or 3 (or the ones downstairs looking out into the breakfast room) because you’ll be paying the same price for a room that’s less than half as good as the others. With not even a discussion of a possible discount.
- Official Description (provided by the hotel):
- The Hotel Cayman is an European owned and family operated Hotel; an intimate place in a world-class cultural touristic destination, Quito, Ecuador. Our hotel provides an alternative to big hotel chains, offering high standards, a peaceful surrounding, the highest individual customer service and a warm family atmosphere. Our professional staff will make every effort to make of your stay, a memorable one. After a day of exploration, our guests staying in one of the eleven rooms that the Hotel offers, can enjoy of an open air terrace, a romantic garden, a peaceful sitting room with a chimeney or a dramatic roof terrace overlooking the Pichincha Volcano from one of our exclusice rooms. Each room is unique and has been designed with tradition and elegance, using a color palette inspired by the warm and earthy colours of the Andes. They're immaculate, light and airy, equipped with the necessary amenities to make your feel at home. In your room, you will find fresh towels and a local Arriba Chocolate of the highest quality placed on your pillow to be savored. The beds are covered with ecuadorian textiles, using the finest cottons and traditional indigenous designs. If you must stay in touch, we have WIFI throughout the property for those with mobile devices, and a computer workstation for guests without a computer. The Hotel is located on a quiet side street in the Mariscal neighborhoud, just two blocks away from the Plaza Quinde and 15 minutes away from Quito's Colonial Old Town. It occupies an original refurbished house from the beggining of the XX century, part of the UNESCO Heritage site, while its surroundings have everything you need for a perfect holiday: museums, galleries, shops, boutiques, spas and more than 100 restaurants, cafes, bars and clubs. ... more less
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- Also Known As:
- Cayman Hotel Quito