The hotel is rated 4 stars, and the price was so good for a 4 stars hotel. We had a twin room, and both beds had several hairs in both beds. The bath tub also had hairs. It was obvious they didn't change the sheets and didn't clean the bathroom good enough. I called reception and they sent two ladies to change the sheets and clean the bathroom. Next day we were offered free dinner as an apology for this issue. It was a nice gesture. Our bedroom was small. Breakfast is nice, good variety of fresh fruit and juices. Location is fine. Staff was helpful keeping our extra luggage during our trip to Cuzco. We had some problems with wi-fi.
- Official Description (provided by the hotel):
- Casona Plaza Hotel AQP located strategically to only a few stables of Arequipa principal Plaza – Sur del Peru offers them a modern structure of housing, restaurant, room of events and with wireless access to Internet of high speed that is free also it possesses a multilingual personnel and offers a personalized attention of the first level. ... more less
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