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“Very noisy”
Review of Tierrasur Hotel

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Tierrasur Hotel
Ranked #40 of 101 Hotels in Arequipa
Certificate of Excellence
Reviewed 10 June 2012

We stayed here two nights, with a trip to Colca Canyon in between. This was a Jekyl and Hyde of Hotels for us, as the first night was terrible, and the second night was fine. For us it all depended on the room. The first night we had a room over the street which was so noisy we were not able to get any sleep. Then to top it off in the morning we had no hot water. The breakfast was tied as the worst of our trip, no eggs, and very little fruit. There was very slow WiFi in the room, and we had to move the bed in order to find an outlet we could use. There was no lockbox in the room, but the wake up call was only a few minutes late the first morning, but was non-existant the second morning. Luckily we had gotten up on our own anyway.

The second night we got an interior room which was wonderful, and constructed of Ashlar, very nice. It had plenty of hot water, and had the highest water presssure of any hotel on our trip. It was also very quiet. It was a smokers room, but didn't didn't smell. It did take a couple calls to get towels, as the room did not have any when we checked in.

No lockboxes in the rooms, but the hotel had a great location, just a couple blocks form the Plaza and Lima Street. The staff was pleasant, but not that organized, we had some laundry done there, and it took 15 minutes just to find the charge so we could pay for it on checkout.

Even though we really enjoyed the second night's room, I wouldn't chance staying there again and possibly getting a street room, and I would look for a hotel with a better breakfast, but near the same location as this one was.

Room Tip: Ask for an interior room, we liked 107.
  • Stayed: May 2012, travelled as a couple
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1  Thank 67patrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 17 of 76 reviews

Reviewed 26 March 2012

I have stayed at this hotel the last 4 times I have traveled to Arequipa. Here is a summary of my experiences:
PROS: Clean, safe and ideally located. The rooms are spacious, there is hot water available and adequately comfortable beds. The hotel staff is kind although not necessarily proficient in their work. Extra patience is needed for getting things done, or especially when checking out and having to work up a receipt. Not so great at English, but they are patient with those who don't speak Spanish. There a few nice extras with towel designs on the beds and some furniture available for sitting on in the rooms.

CONS: Lots of traffic and dogs barking which can make for a difficult sleep if unaccustomed to noise. WIFI IS ALWAYS AN ISSUE. I travel for business, and have never been very successful in getting a reliable connection. It comes and goes, with limited predictability and reliability. Even when I could connect, it was spotty at best unless right in the lobby and even then it was slow and broken. It looks like right now there is some expansion of the facility, which makes for dust and noise, but I think will be a plus in the not too distant future. The breakfast offered has something to be desired, but is ok. It is important to know that there are eggs that can be ordered for breakfast (you would not know that other than asking)- this improves breakfast tremendously, but I only knew that after my 10th day staying at this hotel.

I would recommend this hotel, as long as you know in advance that you may have to do your internet elsewhere. Price is right and the other plusses outweigh the minuses.

Room Tip: Higher seems to be better as it is away from the street noise and the rooms seem to be a bit more sp...
  • Stayed: March 2012, travelled on business
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3  Thank Mark V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2011

Really good place with Internet, breakfast included and perfect location near Plaza de Armas. Friendly and helpful staff.

Room Tip: Ask for 101!
  • Stayed: May 2011, travelled solo
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Thank SiriusSkier23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2011

The hotel surpassed my expectations. I stayed for two nights and the staff were always very helpful, serviceminder and willing to answer questions patiently and in a good mood. They gave me tips about restaurants and sightseeing. Very clean and centrally located, Excellent hotel!

  • Stayed: February 2011, travelled on business
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1  Thank PHTlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2009

clean, smiles at the reception, speak english, some rooms are fantastic, especially in the back of the hotel, cheap prices, excellent.

Stayed: November 2009
1  Thank EricM4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2009

My room was in the second floor. It was comfortable and clean but the bad thing is the room had a smell like a mold. I`m an allergic person so it was horrible.
The hotel has a free internet access in the lobby, the food of the restaurant was good. It is located seven blocks from the main plaza. The people who works there was helpful

  • Stayed: June 2009, travelled on business
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1  Thank Patty_T_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2006

Clean and comfortable hotel with good location two blocks from main plaza.

  • Stayed: May 2006
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Thank neildean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tierrasur Hotel

Address: Consuelo 210, Arequipa, Peru
Region: Peru > Arequipa Region > Arequipa
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites
Hotel Style:
Ranked #40 of 101 Hotels in Arequipa
Price Range: £46 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tierrasur Hotel 3*
Number of rooms: 28
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