Picked it based on reviews and close proximity to airport since we had a 6am flight out the next day and was arriving late from the Inca Trek so just needed a place to crash. First, it was difficult to find and when we called from another hotel to ask for help when we were lost it was hard to communicate as their English was very limited. We finally arrived and since our flight was so early, we wanted to pay and check out, and were told they could not take credit card, which they had said was accepted on the website, and I had specifically emailed them that question and they had replied that credit card was accepted. Therefore, we had to scramble to have enough money to pay for the hotel as we had budgeted just enough soles to avoid having extra since we were leaving the country the next day. Next, we wanted to check in online and print our boarding passes, which she helped us to do, but after printing them, she told us it would be 3 soles for the printing. It would have been nice to be told that BEFORE we printed our boarding passes there, as we could have just printed it at the airport but didn't know that there would be a charge for using their printer.
The room was also not as expected- we asked for a matrimonial room as we are a couple, and was given a room with two beds, one single and one double, instead of a queen bed which we expected. The bathroom was tiny and the water temperature for the shower could not be easily adjusted. After waiting for a long time for the hot water to come on, I turned on the cold water to adjust it but it promptly overpowered the hot water and became freezing cold. I tried again, this time with just a tiny twist of the cold water and even then it became freezing cold, so I was forced to shower in water that was too hot. Boyfriend had same problem with the shower too.
They did arrange and pay for the taxi to the airport, but unlike other reviews I read, we were not offered or get any breakfast bags so did not get any breakfast that was supposed to be included.
Overall, i can tell that the two ladies that owned the place (rosa, georgina) were nice but with such limited English, disorganization with mixing up our reservations and not taking credit cards, extra charge for printing, terrible shower, double plus single bed for a matrimonial room, and no breakfast, it was not as advertised and I would definitely not recommend staying there.
- Official Description (provided by the hotel):
- It was designed like a family home, where you can find beautiful double bedrooms with great sunlight. Big bathrooms with warm water 24 hours a day, heater, telephone and cable, are the basic services in each bedroom. ... more less
- Reservation Options:
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