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“Luxury on rails”

PeruRail - Titicaca
Ranked #34 of 951 Tours in Cusco
Certificate of Excellence
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Attraction details
Owner description: Enjoy the beautiful Andean landscape of Peru on board of a luxury and magical way to travel between Cusco and the Lake Titicaca. Travelling in the PeruRail Titicaca Train is a unique experience, a route between mountains, clouds, snow-capped mountains and puna finishing in the majestic Lake Titicaca. Its coaches involve you in an environment extremely decorated with the elegant style of Pullman trains of the decade of 1920. Its tourist shows, the 5-fork lunch, dining cars, observatory-bar car outdoors, among other attractions.
Reviewed 19 November 2013

A great experience not to be missed on a visit to Peru. We travelled from Puno (Lake Titticaca) to Cusco. The journey, taking a full day from morning to early evening, takes you through a varied Peruvian landscape and towns. The open rear wagon gives passengers an extensive panoramic view as the train slowly makes it way, at one point passing right through the middle of a market, with the vendors clearing items from the track then immediately putting them back again behind the train, in some cases leaving them in place as the train passes harmlessly over them, truly amazing sight. With so much to see and appreciate, enjoying the splendid onboard service was secondary. The carriages are fitted out very elegantly, polished wood and soft furnishings abound, very comfortable armchairs at your own dining table, super service, provided in our case by the ever atttentive Nora. It's all very indulgent.The train was late into Cusco, but that's not the point of it. Travel by road and everything flashes by, not much quicker and far far less civilised and enjoyable. Take the train, it's really very wonderful.

Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeruRail, Community Manager at PeruRail - Titicaca, responded to this reviewResponded 21 November 2013

Dear Mr. David T,
It is a pleasure for us to receive your feedback and to hear that you had an enjoyable and memorable journey. We would like to thank you for traveling aboard the Andean Explorer train and for taking the time to share your experience with the Trip Advisor community. We really hope this will not be the last time to see you aboard our trains enjoying our services and the incredible scenery we have along the way.
Best regards,
The Andean Explorer Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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753 - 757 of 1,963 reviews

Reviewed 18 November 2013

We left on the Andean Explorer - Cusco to Lake Titicaca.
The journey was a wonderful way to see the countryside. The train was like a time warp - dining car and viewing platform, polished brass and mahogany.
The facilities were good - staff kept the toilets very clean. They were welcoming and very hard working. They seemed to be overworked and the company should maybe employ more staff. Food decent - free coca tea but have to pay for coffees and other drinks.
The stop at Central Arraya was the highlight.
Only downside is the time at 10+ hours as 8 would be perfect.

Thank Joyce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeruRail, Community Manager at PeruRail - Titicaca, responded to this reviewResponded 18 December 2013

Dear Mrs. Joyce W,
We would like to thank you for traveling aboard the Andean Explorer train and for taking the time to share your feedback with the Trip Advisor community. We are glad to hear that you had an amazing and enjoyable journey and we hope to see you back soon.
Best regards,
The Andean Explorer Train

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Reviewed 11 November 2013

I recently returned from a trip to Peru where we used Peru Rail quite a bit. Our first trip was from Puno to Cuzco. The service on board the train was great - good attetiveness by the staff, fun experiences (from bartending classes on how to make Pisco Sours and more).

However, I had a bit of an issue upon arriving in Cuzco wherein another passenger took my suitcase (apparently, they didn't check that it wasn't at all similar except in color!) At any rate, as you can imagine, I panicked! However, the staff at Peru Rail, particularly, the supervisor (Patricia - I may be spelling her name wrong) - were so helpful! They admitted this had never happened before and yet, that didn't deter them from being as creative as possible to figure out how to get my bag back. Finally, we tracked down the gentleman who took my bag, and Patricia came with us to the hotel to ensure that we traded bags properly. Granted - this is something they should have done but it was the professionalism by which this was handled that I was impressed by.

Later, we took Peru Rail from Cuzco to Machu Pichu. And, upon arriving in Machu Picchu, we were greeted by a representative from Peru Rail who said that Patricia had sent him with her sincere apologies for what had happened. He then gave us each a "welcome" bag of sorts which had a Peru Rail backpack and a Peru Rail water bottle (filled with cold water for our trek up to Machu Picchu!) - how thoughtful. This part was unnecessary in my opinion - it wasnt' there fault that some guy took the wrong bag!

All in all, very impressed by the professionalism of the staff at Peru Rail - particularly, Patricia! And highly recommend this as an option if you travel to Peru!

2  Thank DViddy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

Cusco to Puno is either 10 hours by coach or 10 hours by rail. Take your pick. This is old rolling stock running on an old line so don't expect what you find on some of the world's other great train journeys. You see rural Peruvian life pass by slowly as the train climbs to 4300m for the main stop where you can stretch your legs. The staff work hard and are very responsive. Lunch was good considering the situation and the bar/observation car are very good. All in all a very god experience.

Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeruRail, Community Manager at PeruRail - Titicaca, responded to this reviewResponded 15 November 2013

Dear Mr. Paul,
We would like to thank you for your preference with PeruRail and for sharing your travel experience aboard the Andean Explorer with our community and us. We are very pleased to know that you enjoyed the journey and we hope to see you soon for a new and memorable adventure aboard our trains.
Sincerely,
The Andean Explorer Team

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Reviewed 3 November 2013

As a couple of 20-something backpackers splurging on a $200+ luxury train ride, we weren't too suprised to see most occupants were at least 20-30 years our senior.

The trip started off well with prompt breakfast service, although you had to PAY for breakfast... even after I've already forked out all that money for the train ride. This was followed by a free pisco sour (at 9am? I like this train..) but then I began to wonder when these 'wonderful' views would turn up.

The scenery was nice, but if you've taken the train to Aguas Calientes, visited Macchu Picchu or gone on one of the tours to the Salt Mines or Moray (out of Cusco) then it isn't anything new. The train itself is really nice and well fitted out, but the service really lets it down.

Lunch eventually arrived, 2 hours late. When we stopped for photos up by the mountains my girlfriend had fallen very ill (not from the train food, probably from dinner the night before) so I asked if we could access our luggage to get some medicine. Eventually one of the staff told me that the luggage compartment was locked and we couldn't, but he would get us some medicine and bring it to us. We never saw him again. We also asked one of the waitstaff the same question but he never seemed to do anything about it.

As expected (from previous reviews) the train was about 1.5-2 hours late, but we figured that would be the case. With no real information over the speakers or from the staff, we eventually all shuffled out onto the station.

The train was nice, the scenery was just okay, but there was no way I would contemplate doing the trip again. The train tracks follow the highway for 90% of the journey - you'll get the same views on the bus, get there faster, and spend a lot less money.

Thank StevoRTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeruRail, Community Manager at PeruRail - Titicaca, responded to this reviewResponded 15 November 2013

Dear Mr. StevoRTW,
We are sorry that you did not enjoy the service we offer on board and that you did not enjoy the journey as expected. Apologize for the inconvenience you have mentioned, and we would like to have your email in order to have more information about this situation. We will appreciate if you may send us an inbox.
The Andean Explorer Team

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