Our family (2 adults and 2 children - ages 5 and 8) stayed at Net House for 3 nights - we were there during a travel strike. The staff was very helpful and worked with us to reschedule reservations (bus, train) to Machu Picchu. When we went to Aguas Calientes for a night we were permitted to leave our luggage in Net House for no charge. The hotel was very clean and whenever we needed anything the staff was always there for us. If we head back to Cusco we will definitely stay here again.