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“Good hotel with excellent caring staff”

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Encantada Casa Boutique Spa
Ranked #14 of 163 Hotels in Cusco
Certificate of Excellence
Hong Kong, China
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good hotel with excellent caring staff”
5 of 5 bubbles Reviewed 20 July 2014 via mobile

I stayed in the hotel for three nigh with my family, in two rooms. My younger kids is 10yr.
He has episode of high altitude illness with severe dizziness. The staff is very caring and send oxygen to us and reassure us about the condition.
Apart from that, all the staff are very friendly, and I will recommend my friend to this hotel if they visit cusco.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SHWong123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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478 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Dallas, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

Just returned from a 2 week trip to Peru. My husband and I stayed at Encantada Spa Hotel for several nights of our trip. We hiked the Inca Trail and did a 7 day Amazon tour and in between these trips we stayed at Encantada. They were very accommodating of all our check in and check outs. The hotel is in a great neighborhood of Cusco called San Blas. It is kind of a hike up in the hills and not too close to the Plaza de Armas but if you are in Peru then you are probably there to hike around. The walk to the Plaza de Armas every morning was quite nice along the colonial cobble stone streets. Each night the hotel would bring a hot water bottle to put in the sheets which was a nice touch. The bottle stayed hot the whole night and is very useful as Cusco gets down to the 30's F every night in July. They have a great breakfast in the mornings with fresh fruit juices, fruit, bread, omelets, cheese, meats, tea, and coffee. They have a decent dinner menu as well and all the staff are super friendly, helpful and accommodating. The hotel has a beautiful little garden with chairs you can sit in which overlooks Cusco. My husband and I had a massage after hiking the Inca Trail. The massage was o.k. I felt like it could have been better but overall a nice and cheap (50$ pp for an hour) way to relax after hiking for 4 days. The hotel is also close to Saqsawaman ruins up by the big statue of Jesus, an easy hike up to the ruins from the hotel. I would definitely recommend this hotel to anyone looking for a great, affordable, comfortable place to stay in the beautiful city of Cusco.

Room Tip: We stayed in two different rooms throughout our time here. Our last room was on the 3rd floor right...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Service
Helpful?
Thank IHateAirplanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert, Arizona
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

I had read that Cusco was not a quiet city and was pleased to find this hotel, a few streets behind the city center. This is a great hotel, but can't guarantee a quiet environment as there are neighbors doing construction and with loud dogs and roosters as well as intermittent fireworks throughout the day and night. That said, the staff here is wonderful- English speaking, eager to please and very attentive and knowledgeable. The experience starts with a complimentary airport pickup. There is always a supply of coca tea and coffee available. Laundry can be done at a reasonable price at the hotel with a quick turnaround (although the lady at the shop a few steps away has even cheaper rates). Breakfast is nice, plentiful and included and the same restaurant does have a good dinner menu if you want to stay in. The hotel is great about storing bags while you hike to Machu Picchu and returning them to your new room in anticipation of your return. There is a lovely garden in front and balcony on the 4th floor.

The only potential negative- this hotel is near the top of an Incan made street barely wide enough for a skinny car to drive through. Doing a 3 point turn is a nightmare. Some taxis can't make it up there. It is only a 20 minute walk to the town square- but the walk back up is challenging due to the narrow hilly streets and the altitude. And to top it off, the hotel has 4 floors centered around a narrow spiral of stairs- if you are above the 2nd floor upon arrival to Cusco, expect to be breathless. Wifi signal was a little spotty above the first floor too.

All in all, this is a great little hotel in a good location for pedestrians. The shower is forceful, the beds are comfortable, there is a bar at night, and the hot water bottles placed between the sheets each evening for warmth are heaven.

Room Tip: If you are new to altitude, ask for a room on the first or second floor.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tamar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 10 July 2014 via mobile

Had a great stay here in the Cusco hillside away from the busy and noisy main square. The staff is very friendly, professional and caring - and english speaking.
At night there is a hot water bottle waiting in your bed which at this time of year is a pleasant surprise (temperatures can drop to 3C).
The rooms are kind of small but you're probably not in Cusco to be inside only. The hotel stored pur luggage when we had a two day hike to Machu Picchu.
Good breakfast, also enjoyed dinner here (had the traditional lomo saltado=sirloin steak mixed with tomatoes, onions and served with rice and french fries), and in the evening there's happy hour next to the fireplace (2 for 1).
There's always room for improvement anywhere you go. Here you could say the flat-screen tv in the room is a bit small and that you most likely will wake up when staff comes to work in the morning - or some guests come home late at night talking loudly in the reception area (it's a door bell and the rooms are far from sound proof). But these are minor details compared to the overall experience.
We stayed five nights. Would definitely come back and I warmly recommend this hotel - starting at some USD 110.

Stayed July 2014
Helpful?
1 Thank great_squasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

We, a family of 4, stayed at Encantada hotel during our trip to Peru. We stayed 3 nights consecutively, then went to Machu Picchu, then back for one night. We didnt stay in the main hotel, but at the casa, a house that is an extension of the hotel, next door. The casa is totally separate from the hotel itself, it is a 2 story, 3 bedroom house. The bedrooms are upstairs and we have a kitchen, dining room, family room with a fireplace, and there is a bathroom downstairs too. The 3 bedroom upstairs - one has a queen bed, and then 2 bedrooms with one twin bed in each room. There is also the second bathroom upstairs. There is also a common area upstairs with a desk and chairs. The internet for the casa is separate than the hotel, it was fast. There is a portable heater in each room. It does get pretty cold at night.
The plus of staying at the casa: privacy. We have the whole place to ourselves. Then the fireplace - someone came every night offering to build fire in the fireplace. It is so nice to be able to sit in front of it as a family, after a whole day of adventure, and just relax.
The cons: you have to go outside to go to the main hotel/lobby, for breakfast for example. For us it is not a big deal.
The staff at the hotel is friendly, and accommodating. We love the hot water bottle that we got every night. Breakfast is not huge but a good balance, there were fruits, juices, cereals, milk, breads and omelette made to order with ham, cheese and green onions.
The location - It is on a really small road, our travel agent's vehicle couldnt fit in, so each day after our tours, they drop us off as close as they can, and we walked to the hotel. Not far, about 3 mins walking but it was enough to make you out of breath in the thin air. Church of San Blas is about 10 mins walking. And Cusco Plaza de Armas is 15-20 mins walking.
Overall, we love the hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ctedjopranoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

We spent 3 nights at Encantada -- and what a wonderful stay. The boutique hotel is perched high on Cusco's hill, overlooking the city. Our balcony looked out on a spectacular view and each morning we were yet again overwhelmed by how lucky we were to be there.

The room was very clean, modern and comfortable. With a small bathroom with good hot water (which is a challenge in a lot of the sacred valley). The breakfast was delicious each day, a wide range of fruits, juices, yogurts, cereals, baked goods and freshly made egg dishes as well.

The lobby had a fireplace and seating area where we enjoyed an evening reading and drinking pisco sours before heading into town.

The Hotel is a little off the beaten path, which didn't bother me, but the street to get to the property is a bit dark in the evening, so I wouldn't have been comfortable walking alone.

We selected it, in large part, due to the location, as we didn't want to be down in the bustling tourist section of the town. If you're not prepared to do a lot of walking (and stair climbing) this might not be the place for you. We went to Cusco last on our trip, so the altitude no longer bothered us, but I could imagine you'd arrive to your room pretty breathless if this was your first stop on the trip.

The only set-back about the hotel were a little mishap where they didn't sent someone to the train station to pick us up, even though we'd arranged it -- a taxi driver at the station took us instead, but it made for a few challenging moments, as you always are told to call your own taxis rather than just hailing them (for safety). when we checked in, they didn't seem organized enough to realize the error -- but in the end no harm was done.

Room Tip: Ask for a balcony and a higher room (so you have the best view!)
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank E-ETravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

Great hotel and staff. We stayed here 2 nights then trekked and returned for one night. The hotel had our checked bag and laundry in our room, along with a hot water bottle for our bed. Very comfortable and the staff was very nice. Only problem was internet was mostly not working in room, although it worked in lobby.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PabloOfIssaquah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Encantada Casa Boutique Spa

Property: Encantada Casa Boutique Spa
Address: Tandapata 354 | San Blas, Cusco Cusc 01, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Airport Transportation
Hotel Style:
#4 Spa Hotel in Cusco
#11 Romantic Hotel in Cusco
#25 Family Hotel in Cusco
Price Range (Based on Average Rates): £
Hotel Class:3 star — Encantada Casa Boutique Spa 3*
Number of rooms: 18
Official Description (provided by the hotel):
The City of Cusco is the perfect starting point to explore some of the most fabulous sites in South America like the Sanctuary of Machupicchu, the Amazon Rainforest and Lake Titikaka. In the bohemian, artisan district of San Blas in Cusco lies our jewel, the Casa Boutique Spa ENCANTADA. The tasteful, modern construction, offers a lot of comfort and is surrounded by fantastic, flower filled gardens where you can relax between your tours with great views of the surrounding red tiled roofs and the city center. Away from the noisy streets of the center but only a few blocks from the main square, overlooking the city, Encantada is located in a privileged area, where you are in walking distance of the city's many churches and museums and close by the archaeological park of Sacsayhuaman. An enchanted place in the archaeological capital of South America.Services:Breakfast buffet (5.30-9.00 A.M.)Bar/CafeteriaBeautiful social areas: Panoramic Terras, spacious salon with fireplace and flower filled garden areas Spa with Jacuzzi and MassageWi-Fi and free Internet service220V and 110V current Safe depositLaundry serviceMedical attention and oxygen upon requestFree lugagge storageTourist information ... more   less 
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Also Known As:
Encantada Casa Botique Hotel Cusco

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