This was a tale of two halves for us. We stayed before and after our trek. We arrived for our first stay after a long journey, overnight bus to Lima followed by a flight, to find that there was a problem with the hot water. The room only had a window onto a corridor( room 303) and the room was quite chilly, but the staff did get the radiator to work which made a big difference. The room itself was very comfortable and clean. Also, we had read good things about the restaurant but it was closed as it was Sunday.
When we returned for a couple of nights after our trek we were in room 304, again very comfortable and clean, which had a lovely view over the Cusco rooftops, the shower had endless amounts of hot water and the room had a heater. We ate in the restaurant 2 nights, the food was really excellent and the waiters were good fun. I would have given this hotel 5 starts based on our second stay. The location is ideal for the main square, shops and markets.
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