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“A bit disappointed”

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Aranwa Cusco Boutique Hotel
Ranked #8 of 171 Hotels in Cusco
Certificate of Excellence
Reviewed 8 September 2013

The hotel is well located in Cusco Historic city Center.
Very charming place.

Breakfast is really good and staff is friendly.

But ...
* we plan a pickup from the train station (Puno>Cusco) and no taxi showed. So we have been kicked off from the train station. As an apology, they offered us the transfert to Cusco Airport.
* Same problem from our return from Machu Picchu. No taxi as Porroy Train Station despite the fact everything was supposed to be set up.

Finally, we took a Deluxe Room and I found the room too dark. Since 5O'Clock you can hear the cook in the pation doing eggs.

So if we have a chance to come back to Cusco we will try another hotel

  • Stayed: August 2013, travelled as a couple
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Thank Thierry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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441 - 447 of 992 reviews

Reviewed 7 September 2013

I can't speak highly enough of this hotel. It's in a prime location in Cusco- an easy walk to all the main attractions but very quiet rooms in the evenings. The rooms were lovely, spotlessly clean and had fabulous showers. We made use of their laundry and luggage storage services and both were faultless. The whole hotel is beautifully decorated with a pretty central courtyard where you can sit and have drinks and food when the weather is nice. The real selling point though was the staff. Nothing was too much trouble for them, they were super friendly and eager to help. On one evening, we were dining in the hotel restaurant and the waiter noticed I had a cold so he offered to make me a lemon and honey tea! I will be recommending this place to everyone I know and if I ever returned to Cusco I wouldn't think of staying anywhere else.

  • Stayed: September 2013, travelled as a couple
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Thank NjyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

This is a wonderful five star hotel in Cusco. It is an old mansion that has been turned to a very modern hotel with wonderful taste of furnishing. It does not smell old or humid like some other older mansions we have been to. We booked for a suite with a separate living room. Upon our check in we got a beautiful suit but it had very small windows and I let them know that I was claustrophobic and they immediately changed our room to another gorgeous suite with many windows. The regular rooms from what i saw when the staff was cleaning, is very nice but it is smaller thus if you are going for luxury and comfort, go for the suite. The hotel is centrally located. The hotel as influx of Oxygen coming to the room. On the first night, my wife and I had a hard time with the altitude and the staff immediately provided us with an Oxygen tank. The staff is there to please and Romy, one of the manger goes out of her way to please. The hotel has only 43 rooms and is beautiful. The bathrooms are all very modern and they have warmers on the floors.

Room Tip: Ask for Suites. Let them know if you want to have a suite with windows. I highly recommend room #225...
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  • Stayed: September 2013, travelled with friends
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Thank Yekta3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

the hotel is well located, the service was terrific, but the rooms were so small that we were unable to unpack our suitcases. the hotel was clean and the service impeccable. we were able to walk to the main attractions in cusco, but the rooms were way too small.

  • Stayed: August 2013, travelled with friends
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Thank steve2012HiltonHead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2013

We loved this hotel. It's beautiful and unique, rather than a typical generic hotel. We were waited on hand and foot, from the moment we walked in the door. They immediately serve coca tea to help you adjust to the altitude. If you want the extra oxygen pumped into your room, you do have to ask for it, it's not automatic. The buffet breakfast which was included in our package is wonderful, with fruits, vegetables, meats, typical hot american breakfast foods, pastries, various juices, etc. There was a woman who even made herself a sandwich for lunch, and when the waiter saw her doing so, he brought her a box to carry it in. If you need to leave before breakfast is served, you can request a boxed breakfast. It's also in walking distance square in Cusco, with many great restaurants and sights to see, the location was great.

There were only a few improvements they could make. There were issues with the heat, and we gather that these issues are routine, as they had a space heater for us when we told them we were having trouble. However, it turned out they were able to adjust our heat and the space heater was unnecessary. I will say, that heat in Cusco seemed to be rare anyway. It gets VERY cold from evening to early morning despite the heat during the day (many people were wearing winter garb including ear muffs), and most places don't seem to use heat at all (including the otherwise luxurious train to Machu Picchu, by the way), just waiting for the sun to warm things up. The other issue were the drains. All the drains in the sinks and tub constantly limited water flow, so that we just pulled them out, but then the cleaning crew put them back in each day. It was an annoying hassle. I really don't enjoy swimming in bath water while I shower.

We booked the hotel through Peru for Less which worked out REALLY well.

  • Stayed: August 2013, travelled as a couple
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Thank Stacey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ery03, Gerente at Aranwa Cusco Boutique Hotel, responded to this reviewResponded 27 August 2013

Dear Sir,

We express our sincere thanks for taking a few minutes of your time to send us your pleasant concepts about their experience with us.
We also wish to convey our sincere apologies for the remarks that we do get and we have taken due note to improve the quality service we deliver every day.
Comments like yours are the most important reason to continue to refine and improve our standards of service to all visitors.
We hope that in future days will allow us another opportunity to show our friendly and efficient service.

Sincerely,

Stephen Rivadeneyra.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

We stayed here for a couple of nights after completing the Inca Trail Trek. The room was a little small compared to the Suite we had stayed in , in Lima and the other hotel pre trek in Cusco, but it was very well equipped and comfortable and clean. The breakfasts were a delight and all the staff we spoke to or dealt with were brilliant. I cannot comment on the evening meals as we didnt eat in but I am guessing if they are anything like the breakfasts then they would also have been wonderful. Thebathroom was out of this world, loved it. The bed was really comfy. My only negative comment was that you didnt get any complimentary coffee sachets, if you wanted coffee you had to pay from the mini bar, as i say a minor point but also the first time i have come across this. All in all a lovely hotel and would stay again.

  • Stayed: May 2013, travelled as a couple
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Thank LandJMaloney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ery03, Gerente at Aranwa Cusco Boutique Hotel, responded to this reviewResponded 27 August 2013

Dear Miss, we want to express our sincere thanks for taking a few minutes of your time to send us your pleasant concepts about your great experience with us. Comments like yours are the most important reason to continue to refine and improve our service standards with each visitor.
Expressing that we consider every valuable suggestion.
Finally reiterate that for us is a commitment to take all necessary precautions to get a smile from each of our passengers. We hope that in the future will allow us another opportunity to show our friendly and efficient service.

Sincerely,

Esteban Rivadeneyra.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2013

We stayed in this hotel on either side of our trip to macchu Picchu. The rooms upstairs seemed significantly bigger, and would be preferable. Only catch is you have to go upstairs! Breakfast was average.
The entrance from the road is easily missed, but once inside, the hotel is quite "quaint". Location is good, with just a short walk to The Plaza Mayor, and restaurants.

Room Tip: Upstairs room is bigger. Downstairs room could be a bit noisy.
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  • Stayed: April 2013, travelled with family
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Thank odyssey118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ery03, Gerente at Aranwa Cusco Boutique Hotel, responded to this reviewResponded 3 August 2013

Dear Sir, we wish to express our sincere thanks for taking a few minutes of your time to send us your pleasant concepts about their experience with us. Comments like yours are the most important reason to continue to refine and improve our service standards with each visitor. Finally reiterate that for us is a commitment to take all necessary precautions to get a smile from each of our passengers. We hope that in the future will allow us another opportunity to show our friendly and efficient service.
Sincerely,
Stephen Rivadeneyra.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aranwa Cusco Boutique Hotel

Address: Avenida San Juan de Dios 255 | Centro Historico, Cusco 84, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 171 Hotels in Cusco
Price Range: £165 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aranwa Cusco Boutique Hotel 4*
Number of rooms: 43
Official Description (provided by the hotel):
Luxury in the heart of the Inca city. Built on a completely restored 16th century manor. 43 oxygenated rooms, each with a unique feel and architecture surround the elaborate courtyards and lush inner gardens. Mestizo restaurant and tapas bar complete the gastronomic offer. Antique paintings from the Cuzco School, colonial carvings and sculptures with high cultural value line up the corridors, encompassing a design that brings back its grandeur and lets history speak for itself. ... more   less 
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