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“Lovely property” 5 of 5 bubbles
Review of Aranwa Cusco Boutique Hotel

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Aranwa Cusco Boutique Hotel
Ranked #10 of 162 Hotels in Cusco
Certificate of Excellence
Edinburgh, Scotland, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lovely property”
5 of 5 bubbles Reviewed 14 May 2014

It's a lovely hotel, elegant with character. The staff was very friendly.
Spacious, comfortable and quiet rooms, big bathroom and all the amenities. Wifi in the room was a plus. Food was excellent. It also centrally located. Lovely experience!

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Katty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco G, Gerente at Aranwa Cusco Boutique Hotel, responded to this review, 15 May 2014
Dear Katty M,
Thank you first of all for your time in giving us the feedback of your stay.
We appreciate a lot the time and effort our clients take to give us the perception of the Hotel, and start from that point to make our improvements in product and service.
Daily the Hotel staff and i read carefully the comments we recieve and work from that starting point, we try our service be genuine and honest, and want to let you know that you can count on us, thank you for your preference dear Mrs. Katty, and count on us for your further trips to Perú.
Sincerely,
Franco Gotuzzo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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809 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 9 May 2014

Lovely feel to the hotel. Orignal Spanish art and pieces dotted around. Staff helpful and nice. Stayed 2 nights as a couple and one night on my own, excellent both times. Very handy for the main square. No street noise in rooms. Functional interent and business centre.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 702cba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco G, Gerente at Aranwa Cusco Boutique Hotel, responded to this review, 12 May 2014
Dear 702cba,
Thank you in advanced for the time you took to give us your feedback.
We are very glad to read that you had a nice stay among us, the staff and i are very happy each time we read a satisfied guest review, we are very commited to create the best overall experiences we can and be able to prouve that our guests leaves the Hotel satisfaid.
Receive our sincere greetings, and best wishes,
Thank you for your preference,
Franco Gotuzzo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

This hotel has everything and more. The rooms are well-appointed, clean, quiet and secure. The food is 5 star, perfectly cooked and presented. I tried lomo saltado 3 times in different places - Aranwa's is by far the best version.

Breakfast is fresh and delicious. Staff are extremely friendly, genuinely helpful and seem to enjoy doing what they do from the housekeepers upwards.

Location is great - close to all things a tourist might want to see/do.

I stayed in 3 hotels in Cusco - don't ask...it's a boring story involving overbooking (not anything to do with Aranwa) - and despite the other 2 being 4 star and Aranwa being 5 star - the difference between the Aranwa and the others was significant. There is no comparudon. Aranwa is in a league of its own. Well done to the managers who drive the staff to excel in their chisen roles and thank you for the experience.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lisal88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco G, Gerente at Aranwa Cusco Boutique Hotel, responded to this review, 12 May 2014
Dear Lisal88,
We appreciate a lot the time you took to give us a feedback about your stay.
Specially we are very glad about the fact that you had a wonderfull experience in general, overall experiences of our guests are our goals, create very good overall satisfaction is our way to messure our performance and our product, and we work very hard our service.
Thank you for your preference, time for your feedback and lovely words for the team.
Receive our most sincere greetings and count on us for your further trips to Perú.
Sincerely,
Franco Gotuzzo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 29 April 2014

The Hotel is in a great location and is very nicely done. It is a converted 16th century hacienda so it feels very mid-evil, you may like that? Me, I prefer modern with old world flare. The rooms are ample and actually have beds which seems bigger than an American King. The bathroom was large and nicely appointed, the shower was over done with 4 different shower heads on walls and ceiling. It was hard to figure out how to get it all working while in a mindset of I just need a shower after a long day of walking and sweating. We personally prefer more "action" in lobby and restaurant. A place to people watch and engage fellow travelers in conversation. During our stay the place was dead and no one ate at the hotel restaurant, which is supposed to be good. After doing a reconnaissance for our next trip to Peru... I would reccomend these two places instead, however this hotel was perfectly nice. Belmond Hotel Monasterio has grounds that are awesome and lots of space or JW Marriott Cusco has more modern amenties.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NoFearEngineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco G, Gerente at Aranwa Cusco Boutique Hotel, responded to this review, 1 May 2014
Dear NofearEngineer,
Thank you for the time you took to give su your feedback.
We read your comments and we are very glad to see that you had a great experience in Cusco and in our property, our goal is to help customers as a bridge to reach the Total Satisfaction on your trip.
We work very hard our service standards and added values to make sure you are gonna have a nice stay.
Restaurant is indeed not always full beacue the most interesting thing for guests is to visit outisde places, as can be museums, restaurants and historic places.
Newly receive our thankful words and greetings from all staff.
Sincerely,
Franco Gotuzzo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

We chose the Aranwa because of its location and the fact that the rooms are oxygenated. When we arrived we were surprised by the beauty and charm of the facility built in the late 16th century. The room was exquisitely appointed and the bath came with a Jacuzzi and heated tile floor. We have seldom stayed at a nicer facility. The front desk personnel were very helpful and professional during check in as was the restaurant staff at dinner and breakfast. Late in the evening my wife developed altitude sickness which wasn’t alleviated by the room oxygenation so we asked the front desk for the portable oxygen tank which was delivered promptly and at no addition cost (unlike most Cusco hotels!). What most impressed me however was the large collection of 16th and 17th century art, crafts and furniture displayed in the hotel hallways. As far as I can remember this is the only hotel where I took photos along the corridors—as if I were in a museum. We will definitely seek out the Aranwa during our next trip to Peru and would highly recommend it to others.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SoCalMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco G, Gerente at Aranwa Cusco Boutique Hotel, responded to this review, 1 May 2014
Dear SocalMember,
Thank you in advanced for your time and feedback about your stay in our property.
We appreciate a lot the feedbacks we receive beacuse it's our best way to mesure our performance on Hospitality Industry.
Our effort have only one goal wich is Customer Satisfaction, we try to create great travel experiences in Cusco and in our Hotel, and when we read comments like yours we are able to prouve that we are on the good way to customer satisfaction.
Newly receive our sincere greetings and thankful words for your time and preference.
Whatever you need to help you with your next stays in Perú please don't hesitate to contact us to do the Concierge Service you need.
Sincerely,
Franco Gotuzzo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

I beautiful hotel, furnished colonial style yet modern facilities. Good value, good breakfact, good dinner selection. Great location: it is located 3 minutes away from Plaza de Armas. The service was great, friendly stuff made a real effort to make my stay pleasant and enjoyable. They were very helpful when my tour company failed to pick me up for my MatchuPichu tour.

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ZehavaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco G, Gerente at Aranwa Cusco Boutique Hotel, responded to this review, 29 April 2014
Dear ZehavaF,
Thank you for your comments about your stay in our Hotel.
So nice to read that you enjoyed it and that you find a very good service in your stay.
Our goal is to create very good remembers of your stay in Cusco, due to the fact that trips to Cusco are once or twice in a lifetime.
Thank you again for your honest feedback, that is always useful to keep growing as a unit.
Sincerely,
Franco Gotuzzo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
110 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed 19 April 2014

The Hotel itself is in a very old building but has been renovated to a very high standard, we found it to be a bit of a Maze, our large group was dropped at the rear entrance as the bus couldnt enter the street the front entrance was on. It was a winding path through to reception, no problem here just added to the character of the Hotel.
breakfast served in a Dining area that overflows into wide passageways, again not an issue it all adds to the style and character of the Hotel.
Rooms have Oxygen available which really is a good idea at this altitude as many people take a bit of time to adjust.
Hotel offers free WiFi which is excellent.
What we didn't like was, a) the VERY VERY HARD BED we really felt like we were sleeping on a board. Bed was a bit too hard. and b) the Crazy shower setup, several knobs and tap handles, water comes from the Ceiling and the wall and its quite hard to turn it on get the water flowing correctly without getting hit by COLD water first.
Location of the hotel is good, its only a couple of blocks to the main square,
Staff of excellent quality and service First class.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco G, Gerente at Aranwa Cusco Boutique Hotel, responded to this review, 29 April 2014
Dear Wayne S,
Thank you in advance for your feedback and the time you took for this purpose.
In fact showers are hard to set up, several knobs difficult the use of the shower, we are aware of that and try to give some help to guests, but not easy when you want to go to the shower normally we don't call for help to set up something that should be easy.
Thank you also for your comment about our service, we work very hard to try to give an excellent standard of service, genuine and honest specially.
Hoping you had a nice experience in Cusco, please count on us for whatever you need in Perú.
Sincerely,
Franco Gotuzzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aranwa Cusco Boutique Hotel

Property: Aranwa Cusco Boutique Hotel
Address: Avenida San Juan de Dios 255 | Centro Historico, Cusco 84, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 162 Hotels in Cusco
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Aranwa Cusco Boutique Hotel 4*
Number of rooms: 43
Official Description (provided by the hotel):
Luxury in the heart of the Inca city. Built on a completely restored 16th century manor. 43 oxygenated rooms, each with a unique feel and architecture surround the elaborate courtyards and lush inner gardens. Mestizo restaurant and tapas bar complete the gastronomic offer. Antique paintings from the Cuzco School, colonial carvings and sculptures with high cultural value line up the corridors, encompassing a design that brings back its grandeur and lets history speak for itself. ... more   less 
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