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“Problem with taxi reservation and noise within the hotl” 3 of 5 bubbles
Review of Tierra Viva Cusco Plaza

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Tierra Viva Cusco Plaza
Ranked #21 of 162 Hotels in Cusco
Certificate of Excellence
Los Angeles, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Problem with taxi reservation and noise within the hotl”
3 of 5 bubbles Reviewed 8 December 2013 via mobile

We booked this hotel based on all the great reviews. Unfortunately it fell short of our expectation on a very simple fact that a taxi which was confirmed to be booked on our behalf never showed up to pick us up from the train station. With the understanding that we were to pay 30 soles for pick up from Poroy station. Because we do not speak the language or know the area we inquired the hotel for their assistance, Karla, who was our correspondent, kindly agreed to help. Unfortunately we waited and waited at the station until we were the last passengers left. Luckily there were a couple of taxis available so we just showed them the hotel address and they brought us here. Upon arrival to the hotel, we told the lady at reception about what happened and she kind of brushed it off, which made us a bit upset. Perhaps she didn't fully understand what we were telling her because of language barriers, but still...a bit unacceptable. She apologized but I'm not certain if she did so just to get us off her back. We weren't expecting anything from the hotel. Just wanted them to recognize that they need to be organized and be accountable for their guest, regardless of the stars outside their hotel.
As far as the room goes, it's nice inside. At least the room we have is unique with a mezzanine, but no window. Only skylight. Ground is slightly slanted to enter the bathroom so it's easy to slip. There is constant cleaning noise or something of the sort all morning. And voices can be heard through these walls.

We went down for breakfast at 9:35am and there was nothing much left but some stale bread a few slices of ham and cheese, and a few sausages floating in a "clay pot".

I'm writing this review as I'm laying in bed at this hotel. We still have one night left here...and to be honest, I wish I was staying at a different hotel.

Although I have to add that they are accommodating with storing your luggages and it's already in your room when you get here. But then again, most hotels would do the same.

Unhappy travelers

Stayed December 2013, travelled as a couple
Helpful?
Thank Th623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this review, 10 December 2013
Dear Th623,

Thank you for your comment and for telling us about the inconvenient that you had with the taxi that should have picked you up from the Poroy train station.

There is nothing that we value more than the feedback from our travelers in order to continue improving our service every day.

We would like to strongly apologize for the inconvenience that you experienced with that taxi and we can assure you that we are taking the corrective measures to avoid repeating situations as the one happened to you.

Regarding the noise, you are mentioning in your comment, we will revise the room you have stayed in and check if the isolation system is working properly.

Once again, please accept our sincere apologies, and we hope to have the opportunity of serving you again in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,038 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Kfar Saba, Israel
Level Contributor
82 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 4 December 2013

We had a problem with reservation date ( our mistake) . With a very polite and professional service at reception they manageed to find us rooms , and on the next day they found rooms at the other Tierra Viva hotel moving all our baggage . Excellent location. They help us also with trip to Machu Pichu.
Very recommended

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shloime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this review, 9 December 2013
Dear Shloime,

Thank you so much for your wonderful comment and for sharing your experience at Tierra Viva with other traveleres.

We are so glad of knowing that you had a plentiful stay at our hotel and we hope to have you again with us in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cupertino, California
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

This hotel is about a block away from the Plaza de Armes. (The location on Google Maps was slightly erroneous, as it was a few buildings farther away from the plaza.)

This hotel was an excellent value for the price. Room 401 was very tastefully decorated and comfortable. As earlier reviews have mentioned, room 401 is large and has a great view of the city. The bed was extremely soft and comfortable, and the shower worked well. Free WiFi was available at the hotel, with decent speed. The room also has a semi-private patio (connecting the room to the reception area) with chairs to sit and enjoy the view.

We stayed there on a Wednesday evening, and the music from a nearby disco could be heard in our room (around 10:30pm). When we turned on the TV, then we could no longer hear the disco music. We turned off the TV and were able to sleep even with the music, but if you are a light sleeper, then this may be bothersome.

Breakfast was very good. It is in a beautiful dining room on the first floor (bottom floor) of the hotel.

Room Tip: Room 401 is large and has a great view of the city. The room also has a semi-private patio (connect...
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this review, 9 December 2013
Dear Todd_Whitehurst,

Many thanks for qualifying us as "excellent" and for sharing your experience at our hotel with other travelers.

Once again, thank you, and we hope to have you again, very soon, at any of our Tierra Viva
hotels

Best regards,

Rodrigo Lazarte
General manager
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

We stayed at the Tierra Viva hotels in Lima, Cusco, Arequipa, and Puno during our recent trip to Peru. The price is very reasonable. The staff are very friendly and customer service is 5 stars! The room is very comfortable. We highly recommend this hotel chain if you are in Peru.

This Cusco's hotel located is a great location, very near to the main plaza. The hotel does have different kind of rooms like many reviewers stated, if you are particular, make sure you are reserving the room you are expecting i.e. inside windows, size, outside but may be noisy, etc. The service is great.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SWE888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this review, 9 December 2013
Dear SWE888,

Thank you so much for your wonderful comment and for sharing your experience at Tierra Viva with other traveleres.

We are so glad of knowing that you had a plentiful stay at our hotel and we hope to have you again with us in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, Oregon
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 16 November 2013

There are a multitude of places to stay in Cusco. We were looking for a very central location (near the Plaza de Armas but just off it enough to avoid the noise), comfortable rooms preferably in an historical setting and a rational price. Tierra Viva Cusco Plaza provided all this. The hotel is in a converted colonial mansion. The rooms are modern with good bathrooms and contemporary furnishings but the common area for breakfast maintains its colonial charm. The lobby and our room were on the highest floor and the other rooms and breakfast area are on two lower floors accessed by stairs. There is no elevator.

Our room, 401, was large and had great views of the city. Between us and the lobby was a semi-private patio with chairs where you could sit and enjoy the view. Everything was great except the mattress which sagged toward the center. During the evening you could hear some music from a nearby disco, but it did not keep us awake. Some of the rooms on the lower floors would be rather dark with windows opening only into courtyards of which there are 2. Those around the smaller courtyard particularly so.

The included breakfast was great. Plenty of food choices hot and cold, juices, coffee; far more than the austere European cold breakfasts we had come to expect in Peru. And the glass covered courtyard where you could eat was delightful. All the staff were helpful and pleasant. They will pick you up free at the airport but not from the further off train station. We arrived by train from Machu Picchu so they agreed to have us dropped off at the airport after our stay.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ShadowTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this review, 22 November 2013
Dear ShadowTraveler,

Thank you so much for your wonderful comment and for sharing your experience at Tierra Viva with other traveleres.

We are so glad of knowing that you had a plentiful stay at our hotel and we hope to have you again with us in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 November 2013

Stayed at the Tierra Viva Cusco Plaza, very close to the main square,tourist attractions and shopping. Excellent service and staff could not be more helpful.
The hotel offered a great breakfast and willingly friend up some eggs instead of the scrambled eggs offered. Staff were very friendly and could not do enough to make our stay enjoyable. Stayed 2 nights and left our baggage in our rooms(staff removed to secure storage) to visit Machu Picchu and Sacred Valley.Returned to the hotel with our baggage in our new rooms which was an upgrade but not charged the extra.
Would recommend this chain of hotels to all travelling in Peru.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Avrilds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this review, 22 November 2013
Dear Avrilds,

Thank you so much for your excellent comment and for having stayed at Tierra Viva.

Kind Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 9 November 2013

Great boutique hotel with a fantastic location. Just 1min from the main Plaza d Armas , less than an hours drive from many tourists attractions.
Room rates are reasonable. Dont bother with the double room that comes with a small mezzanine sitting room unless you have young children who can sleep on the sofa.
There is a lovely indoor courtyard with a fireplace where you can have breakfast or just sit around to relax.
Breakfast is simple and basic but good.
Very welcoming are the flasks of Coca and mint tea at the lobby. Coca tea especially helps with the altitude (breathless) and also reenergizes the body.
Staff are very helpful, and give very good service.
Lots of restaurants are within walking distance and there are many reviews on these places on line.
Fantastic tour company Bioandean Expedition ( owner is Rider) nearby has excellent professional service and most importantly guides who speak good clear English with a passion for their job.
Only minus is that the rooms do not come with coffee making facilities, but the staff did ope their kitchen one night just to boil water for my instant coffee and noodles. And with a smile!

Room Tip: Book early as they are very well occupied. Ask for a quieter room not facing a noisy nightspot
See more room tips
  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mei C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva01, Director General at Tierra Viva Cusco Plaza, responded to this review, 22 November 2013
Dear Mei C,

Many thanks for qualifying us as "excellent" and for sharing your experience at our hotel with other travelers.

Once again, thank you, and we hope to have you again, very soon, at any of our Tierra Viva hotels.

Best regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tierra Viva Cusco Plaza

Property: Tierra Viva Cusco Plaza
Address: Calle Suecia 345, Cusco, Peru (Formerly Brituvian Inn)
Region: Peru > Cusco Region > Cusco
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#12 Romantic Hotel in Cusco
#18 Business Hotel in Cusco
#18 Family Hotel in Cusco
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tierra Viva Cusco Plaza 3*
Number of rooms: 20
Official Description (provided by the hotel):
Tierra Viva Cusco Plaza owes its name to the nearby “Plaza de Armas” of Cuzco. It is located only 15 meters from the square via a cobblestone street which separates downtown from the beautiful colonial house in which this stunning hotel is located.Steeped in history, this colonial house once served as home to the family of the Spanish conqueror Francisco Pizarro.This beautiful historic building has 20 comfortable rooms and a rest area consisting of a dream patio with wood veneers, illuminated by a beautiful dome that captures the most beautiful sunrises of Cuzco offering magical nights of relaxation.Tierra Viva Cusco Plaza offers a place to rest, and is the ideal place to start and recover from the wonders of a day exploring the magical city of Cusco. ... more   less 
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Also Known As:
Tierra Viva Cusco Plaza Hotel Cusco

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