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Tierra Viva Cusco Plaza
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Reviews (1,161)
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All reviewsmain plazasuperior roommachu picchucoca teatamalesjacuzzi tubinca traillight sleeperbottom floorthe hotel staffinterior roomperfect locationrestaurant recommendationsthe breakfast areareception areawould definitely stay here againno elevator
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Reviewed 19 July 2014

Hotel was excellent. Location outstanding; 2 blocks (uphill) from main plaza. People very friendly and helpful. Very good breakfast. Free wifi. Single room was small (think European sized) but very well appointed and clean. Good shower, no bathtub. Check out time relatively early (9am) but they will store bags for the day. Highly recommend.

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Bfs3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 22 July 2014

Dear Bfs3,

Thank you for your excellent comment!! We are very happy to know that you really enjoy your stay with us at Tierra Viva Cusco Plaza.

We hope to have you again at Tierra Viva very soon!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

From the moment we booked our hotel on line till the moment we left Cusco, this Hotel made us feel as we are in a worry free holiday.. The taxi driver was very punctual waiting for us at the airport. The Hotel is located in the heart of old Cusco close to everything including the main square. It is easy to change money in the Hotel as well as in all the Cambios around. We have spent 6 nights in this Hotel, first 3 nights then off to 3 nights in Aquas Caliente and 3 on the way back. The staff in this Hotel is what makes the experience even more amazing. They are attending to all and every needs. They are very nice and cordial and they help you with all questions even if you drive them crazy with details:)) Jorge at the main desk, thank you for you kindness. Ester , Louis , Jose also amazing stuff. The Breakfast area and the fireplace there in the morning and at night is so nice and cozy. We had room 401 with the view over the mountains and then we had room 204 that we loved. There are so many things to do around Cusco and in Cusco that I will probably need couple of pages to write. Do not miss the Archeological sites around the area. We walked from our hotel up the little street then made a right , you can walk to all the archeological sites, Qenko, Sachasywaman, Puka Pukara and Tambo Machay. We loved Tambo Machay and we even walked further than the temple of the water there (temple of the moon). The whole walk there and back could take up till 5 hours but it is worth it. Come out of the hotel at night there are usually all sorts of activities and parades in the main square. All in All the Hotel experience made the stay in Cusco perfect and adds to the magic of the experience. The whole trip to Peru was a spiritual awakening in front of the beauty of this country landscape and of course Machu Picchu is a one of a kind experience. Thank You Tierra Viva for such a great experience hope one day we will be back. We certainly recommend this Hotel to anyone looking for a nice stay in Cusco.

Room Tip: 204 is very quiet , cozy. perfect. 401 is a great view , private with balcony but it can be noisy at times from the club but not bad at all. you can sleep.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank CriUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 19 July 2014

Dear CriUk,

Thank you for your excellent comment!! We are very happy to know that you really enjoy your stay at Tierra Viva Cusco Plaza.

Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. That means, that we will do whatever is in our hands to help our travelers to enjoy the city they are visiting. We will share your nice comments with out team, specially with Jorge, Ester, Luis and José.

We hope to have you again at Tierra Viva very soon!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

My friends and I spent two nights at this hotel during our recent trip to Cusco, on the way to explore Machu Picchu. One of my friends learned about this hotel on Tripadvisor.com and we decided to check it out! From the time we made our reservations, in November 2013, until the moment we checked out, the experience at this hotel was nothing short of fantastic. We were met at the airport upon our arrival in Cusco and transferred to the hotel - OK, well as close as we could get to the hotel. There was a huge festival going on in the plaza, which resulted in road closures, so our shuttle could not drop us off right at the hotel. However, they immediately dispatched employees from the hotel to meet us and help us get our luggage to the hotel, which was really nice. Even though it was lot a long walk, it was all up hill. The hotel is in a great location, just steps from the Plaza, where there are all sorts of shops and restaurants. In all of my years of traveling, I have never experienced such a helpful hotel staff. I just LOVED this place. If my travels ever take me back to Cusco, I will certainly stay here again!

  • Stayed: June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank LovesToTravel716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 15 July 2014

Dear LovesToTravel716,

Thank you for your excellent comment!! We are very happy to know that you really enjoy your stay at Tierra Viva Cusco Plaza.

Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. That means, that we will do whatever is in our hands to help our travelers to enjoy the city they are visiting.

We hope to have you again at Tierra Viva very soon!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

Good location , very close to main plaza and close to everything
Rooms ; very comfortable , contemporary , basic toilet amenities ( soap , shampoo) but dont expect Kleenex boxe, comb, toothbrush , shower cap , qtips,
Staff : extremely nice and efficient
They has to change us to another room after the first night cause the discotheque beside was so noisy but it was not their fault and the 3 th room is a little bit cramp but very quiet!
Again , it was not their fault but we did laundry in the 2 nd store on the street opposite the hotel and lost 2 TShirt and they mistakingly put another customer s sock in our bag ! We were so tired we did not check until our next destination !
Overall. excellent hotel with excellent staff

Room Tip: Room on the 3 th floor noisy if discotheque beside have festivity
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank loan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 15 July 2014

Dear loan,

We would like to thank you for taking time to share your experience at Tierra Viva Cusco Plaza with other travelers.

Hope to welcome as our guest again soon.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

What I've noticed is that all Tierra Viva hotels has one thing in common...great customer service! Very impressive that they treat their customers with respect. This hotel is extends underground. My room was comfortable; did not hear the loud noise from the clubs nearby. The location is right near the main plaza but a little trek uphill to get here. The street is one way so it's a bit difficult for cars to drop you off here. Buses or vans cannot get through here, unfortunately. Overall, great place!

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank canalm2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 15 July 2014

Dear Canal M,

Thank you for your great comment and for considering Tierra Viva Cusco Plaza as a hotel with a “Great customer service!”.

If you ever have the chance to visit Peru again, it will be a pleasure to take care of you at our hotels in Lima, Arequipa, Cusco or Puno.

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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