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“Hotel Los Portales Cusco” 4 of 5 bubbles
Review of LP Los Portales Hotel Cusco

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LP Los Portales Hotel Cusco
Ranked #20 of 162 Hotels in Cusco
Certificate of Excellence
NY
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Hotel Los Portales Cusco”
4 of 5 bubbles Reviewed 14 October 2012

Modern hotel in the heart of Cusco. Rooms were modern,clean, fast free in room wifi,Satellite TV and a great shower. Rooms looked like they were new. I would recommend this place to anyone visiting Cusco. Staff was helpful

  • Stayed October 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Punktravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, 21 November 2012
Google Translation
Muchas gracias por su preferencia; siempre será bienvenido en Los Portales Cusco. Saludos cordiales.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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619 reviews from our community

Traveller rating
    367
    211
    34
    4
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
New York City, New York
Level Contributor
170 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 11 October 2012

We ate here before going to the cultural dance performance down the street. It was a nice upscale atmosphere with great food and service. We had a most enjoyable dinner. However, when it came to the bill, they assumed we were staying at the hotel, which we were not. They brought over the bill as a room charge and when we told them we weren't staying there, the waiter had to go to the front desk and have them issue a credit card charge. We were in a hurry and I didn't check the details of the bill. When we got home I realized they had charged us an 18% IGV tax which is what they charge for a hotel stay when you don't have your tourist card. It was less than 10 soles, so I'm not going to contest it with my credit card company, but it sours the nice dinner memory and causes me to doubt their honesty. I gave them a rating based on our dining experience and hope the error was just an oversight on their part, but if you eat or even stay there, make sure you check your bill carefully.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank VivSpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuleikaRodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, 1 April 2013
Dear guest.

Thank you for the comment about our hotel,I just want to make it clear that the staff was always honest as we are constantly assessing in Los Portales Cusco. In terms of its exoneration in power according to the law only applies if you are staying in the property.

Any doubt we are supported by the law 919.

Best regards,
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Columbia, MD
Level Contributor
152 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 365 helpful votes
5 of 5 bubbles Reviewed 8 October 2012

We spent two nights at Los Portales hotel in early May as part of an Overseas Adventure Travel tour of Machu Picchu. The hotel is small, with a central interior courtyard, Several of the rooms, including ours, face the courtyard, So noise from the courtyard can be a minor issue. Our room was not spacious, but was nicely furnished, well-designed, and very clean. Everything worked as expected. The hotel staff were friendly and helpful. The hotel's restaurant was very nice - our dinner there was perfect and our breakfast buffet very good. The hotel is also within walking distance of the Plaza des Armas, and several of the notable historical sites. You will enjoy staying here.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ColumbiaTrekkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, 26 November 2012
Dear Guest,
Thank you for taking the time to comment your stay at Los Portales Cusco.
We will consider your room preferences for future reservations. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington, United States
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 21 September 2012

During our vacation in Peru, my girlfriend and I spent three wonderful nights at Los Portales. After spending the daytime exploring and going on tours, we would be greeted back at the hotel by its friendly staff and clean, comfortable and quiet rooms.

We actually arrived in Cusco a couple hours earlier than expected (around 10:30 a.m.), but the hotel was extremely accommodating. Of course, they gave us coca tea while getting our room ready. Within 15 minutes we were in our room getting ready for our free day in the city. We spent the next day in the Sacred Valley, returning to Cusco and the hotel at night. The area where the hotel is located felt extremely safe, and we ventured out for dinner around midnight without hesitation. Side note: As others have mentioned, the breakfast buffet was also excellent.

We spent the next two days in Aguas Calientes visiting Machu Picchu, and the hotel held my girlfriend's luggage. When we returned late at night back to Cusco and Los Portales, my luggage that United Airlines had lost was waiting for me at the hotel. The staff had sent a taxi to pick it up from the airport (they charged me a very inexpensive 10 soles). I was extremely pleased with this, and we upgraded to an available suite with an enormous bed, his and her sinks, and a very large bathtub.

We were off the next morning to Puerto Maldonado, but I can't think of one thing that could have been better at this hotel. If we ever find ourselves back in Cusco, I would definitely book a room here. A wonderful experience in a wonderful city. Highly recommended.

Room Tip: If you want a fantastic suite, try room 100. Enormous bathroom with his and her sinks and a very lar...
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  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bryden M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, 26 March 2013
Dear Guest.

Thank you for staying with us and for dedicating a time for writing a comment about our hotel.

We hope to have you again at Los Portales Hotel.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, NC
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 17 September 2012

This was our favorite hotel on our trip to Peru. It is very clean. The staff is friendly. The breakfast is wonderful. The hotel has two computers you can use for free to connect with everyone back home. The location is a short walk to the Plaza and to a grocery store and the local market. The location can be a bit noisy but with my sound machine, we slept great. Definitely would return.

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marleycary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuleikaRodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, 1 April 2013
Dear guest.

Thank you for the excellent comment about our hotel. In regard to noise our hotel account with acoustic windows to provide them with a better service.

We expect it very soon with us.

Best regards,
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San Juan, PR
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 September 2012

I was lucky to find a room at this boutique hotel in Cusco! I was looking and looking and nothing compares to this one. Conveniently located, hotel rooms was recently renovated with exquisite taste (bathroom is fabulous!), room was extremely clean and beds are very comfortable, this is ALL you need after a full day in Machu Pichu!! The personnel is always available to give a first class service.

  • Stayed August 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gloribel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, 26 March 2013
Dear Guest.

Thank you for your excellent comment about Los Portales and we will be waiting so gladly for your come back...!!!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chino Hills, California
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 4 September 2012

I stayed in Peru for a little over 2 weeks and this place had the nicest hotel. It was right next to the main plaza where there was great food. The hotel itself had a nice restaurant and there was always free coco tea to drink. The breakfast buffet was also the best while in Peru. Rooms were nice and clean. Great beds and a very nice shower. Water was always warm and it actually had pressure.

Room Tip: Inca Grill down the street is amazing
See more room tips
  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Skyler V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, 26 March 2013
Dear Guest.

Thank you for your wonderful words about our hotel and we hope to have you again with us very soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LP Los Portales Hotel Cusco

Property: LP Los Portales Hotel Cusco
Address: Av. El Sol 602, Cusco, Peru (Formerly LP Cusco Hotel)
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 162 Hotels in Cusco
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — LP Los Portales Hotel Cusco 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Our hotel is a few steps from the historic and financial center of Cusco. We are located in front of the Temple of the Sun “Koricancha” and just four blocks from the Main Square. Los Portales Cusco Hotel is your best choice to enjoy the archaeological Capital of America or do business on El Sol Avenue, the main street passing through downtown. Los Portales Cusco is a comfortable hotel with services suitable to the needs of the modern traveler. Our restaurant offers a complete breakfast buffet and a selective menu of national and international food. ... more   less 
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