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“Good location, great staff, but rooms can be uncomfortable”

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LP Los Portales Hotel Cusco
Ranked #21 of 171 Hotels in Cusco
Certificate of Excellence
Reviewed 23 April 2014

we stayed here for 2 nights on separate stops, so saw 2 different room types - rooms are clean, but lack ventilation, so for the first one, you had to leave the window open and no screen [which we do not prefer] and the second, supposedly an upgraded interior suite, had no external or internal ventilation at all, which was not comfortable. all bedding in Peru seemed to be very hard, so if you like soft, you will need some sleep aide. Breakfast was a bit better than most we had and the staff was very helpful with bags, etc - storing for a couple days in between stops. we liked that it was not on the main plaza, as makes it a bit more quiet.

Room Tip: avoid at all costs the interior suite - no privacy if open the shades and no ventilation
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  • Stayed: April 2014, travelled as a couple
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1  Thank zzzman43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuleikaRodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this reviewResponded 29 April 2014

Dear Guest

We appreciate the time you have taken to share your recent experience at Los Portales Cusco Hotel on Trip Advisor.
We apologize for all of the inconveniences you had during your stay.
The information you have shared give us the opportunity to improve our service and to be better every day.
We will be waiting for your return and very pleased to have you here again.

Best Regards,

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Reviewed 20 April 2014

We found LP to be perfect for our stay in Cusco. We stayed 2 nights, were away for a night to go to Machu Picchu, then returned for a third night. The staff was friendly and helpful, and they kept our bags for us while we were away for a night. The courtyard on the main floor is attached to the dining room and is beautiful, with flowers all around. We were in 2 different rooms due to the segmented stay and both were clean and comfortable. The beds were comfortable and the rooms were quiet. Breakfast is a mix of pastries and cereal, yogurt, fruit and fruit juices, cold cuts and cheeses, and hot choices including scrambled eggs and various meats. My only complaint here was weak coffee but there is a very cute coffee shop half a block away that makes excellent espresso drinks. The dining room serves dinner as well with a menu that looks good, but we were too busy exploring the city to eat there. We recommend this hotel without reservation!

  • Stayed: March 2014, travelled as a couple
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Thank catraveler67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuleikaRodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this reviewResponded 22 April 2014

Dear Guest

Thank you for sharing excellent review of our hotel on tripadvisor page.

We are pleased that your stay with us was comfortable, our staff is trained to give the best service and requirement of all our guests.

My apologies for the inconvenience of coffee at breakfast will do the necessary follow-up to that does not happen again with future guests.

Again thank you for your custom hope to serve you in your next visit to Cusco, Peru.

Best Regards

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Reviewed 8 April 2014

no doubt, beds are excellent, fridge well filled, silent and practical = you're just in front of Qorikancha the Inka temple of sun - now covered with Domunican Monastery, you are in 3 minutes on Plaza de Armas if you accept to pay 1€ (3 soles) the small local taxi. So do not hezitate if you want an international standard choose this one......

  • Stayed: February 2014, travelled as a couple
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Thank amoureux a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuleikaRodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this reviewResponded 12 April 2014

Dear Guest,

Thank you for taking the time to comment on our hotel on Trip Advisor page, glad to know that we had a pleasant stay and I could enjoy the wonders of the city of Cusco, we will continue making an effort to give you a better quality of service on your next visit to Los Portales Cusco.

Best regards

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Reviewed 7 April 2014

We had 2 different rooms as we left cusco and then returned. The rooms do have different sizes so perhaps ask for a large one. The hotel is a mix of French Provençal and spanish in decor and is clean. The staff are all very friendly and nothing is a problem. The breakfast is adequate - a small selection of hot and the usual continental selection. The next best thing about the hotel is the shower - it is fantastic and was very welcome after some of the showers we had been having.

The hotel location is about 2 blocks from the main square (there is a Starbucks and McDonald's in the square if anyone is interested). There is a little market just right of the hotel to pick up some souvenirs. Don't buy souvenirs in aqua callientes you will get ripped off.

If you go right out of the hotel and across the road and down a bit you will find a supermarket to pick up water / snacks etc.

If you go left out of the hotel you will find a little store that will do your laundry by the kilo - certainly great when you have been travelling for a while.
All in all for a 3 star hotel it is a great hotel with great staff and location.

Room Tip: Try not to have a room overlooking atrium. We had a large noisy group who woke us at 6.00am - the ne...
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  • Stayed: April 2014, travelled as a couple
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Thank BE2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuleikaRodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this reviewResponded 12 April 2014

Dear Guest,

Thank you for leaving your excellent review of our hotel on Trip Advisor page, makes us happy to know that you had a pleasant stay and I could enjoy the services we provide to our hotel, we hope to have it back soon.

Best regards.

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Reviewed 30 March 2014

Upon arriving at the entrance on the Av. del Sol, the main street leading up to the Plaza de Armas, you can hardly see the hotel, which blends in with the surrounding shops without destroying the architectural harmony of the line of buildings. Once you enter and pass the registration desk you arrive at a charming sunlit glass-covered courtyard. The rooms are small but clean and comfortable. Most of them overlook the courtyard but if you yearn for a view you can ask for a room on the street side, all of which have a good view across to the gardens and building of the Dominican convent built on the foundation of the Inca sun temple. The buffet breakfast was interesting and tasty and could be consumed either in the dining area or in the courtyard. The staff were all helpful and fluent in English. The lounge adjoining the courtyard has comfortable seating and several computers with good internet access.

Room Tip: Only rooms at the street side have a view. On each floor there are a couple of small rooms for the...
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  • Stayed: February 2014, travelled solo
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1  Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuleikaRodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this reviewResponded 31 March 2014

Dear Guest ,

Thank you for sharing your recent stay at Los Portales Cusco Hotel on Trip Advisor.
We value your comments about our staff and make sure will be shared right away with them.
Comments like your keeps them motivated to continue delivering personal service to our guests.

Sincerely

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Reviewed 29 March 2014

As another rewier wrote, "the pictures do not do this hotel justice". The location is very good, 3 blocks from Plaza de Armas. The staff was very friendly and helpful. The beds were very good and confortable. The breakfast was good and it was possible to have a good dinner at hotel´s restaurant, for a reasonable price.

  • Stayed: July 2013, travelled as a couple
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Thank CaCPC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuleikaRodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this reviewResponded 31 March 2014

Is our pleasure to be able to give you the best service in each of our areas and also give you the best time at your stay.
Comments like yours keep us motivated to continue delivering personal and memorable experiences at Los Portales Cusco.

Best Regards,

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Reviewed 22 March 2014

The location is good, close to the Sun Temple/Dominican church on Avenida del Sol. The rooms were good especially the one we had on returning after Machu Picchu. It had a large bed, two wash basins and a jacuzzi. The staff was very friendly and service minded which I found was the same in all hotels we stayed. The restaurant had the usual breakfast menu including warm dishes such as scrambled eggs and fried sausages. There are computers next to the reception with free internet access.

  • Stayed: March 2014, travelled as a couple
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2  Thank Ugurd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZuleikaRodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this reviewResponded 25 March 2014

Dear Guest,

Thank you for sharing your recent experience with us on Trip Advisor. We appreciate your comments.
It is great to read you had a pleasant stay with us and our team made your feel comfortable.
We hope to have you as our guest in a near future.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LP Los Portales Hotel Cusco

Address: Av. El Sol 602, Cusco, Peru (Formerly LP Cusco Hotel)
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 171 Hotels in Cusco
Price Range: £57 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — LP Los Portales Hotel Cusco 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Our hotel is a few steps from the historic and financial center of Cusco. We are located in front of the Temple of the Sun “Koricancha” and just four blocks from the Main Square. Los Portales Cusco Hotel is your best choice to enjoy the archaeological Capital of America or do business on El Sol Avenue, the main street passing through downtown. Los Portales Cusco is a comfortable hotel with services suitable to the needs of the modern traveler. Our restaurant offers a complete breakfast buffet and a selective menu of national and international food. ... more   less 
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