We splurged for the suite, a huge room with a balcony overlooking the Plaza de Armas. It was awesome to sit out there with a water or beer and watch people. On Sundays, they have a big military / civic demonstration / march. And there are always lots of tourists and locals walking around.
I don't know the extent of the staff's English proficiency, but was very happy with them. They were all very nice, helpful, and attentive. They hurried to come help us any time we called and were glad to share info without pushing us to book tours with them.
I wish I had more time to spend in Cuzco, since there is a lot to explore in and around the city.
I would suggest that you bring ear plugs to stay anywhere in Cuzco within hearing distance of the Plaza. The army sets off fireworks at 6:05am and 6:35am.
Breakfast was plentiful and the facility was nice looking.
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