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“VERY BAD STAFF!”

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Hotel Cusco Royal Suite
Ranked #129 of 355 Cusco B&B and Inns
Peru
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“VERY BAD STAFF!”
Reviewed 3 January 2013

The Hostel was very good located, except for the fact that are 2 night clubs for cusquenos just 2 meters from the hostel so during weekends is noisy and kind of dangerous to walk by late, the staff was the most horrible, we made a 3 days reservation with the girl that works at night shift, she showed us the room and told us she had it available for the 3 nights, so we went to our first hostel (cause they had no more rooms available for the next days)to pick up our luggage to move to Cusco Royal Suite, when we arrived there the girl told us she made a mistake and she only had the room available for 1 days and no the room she showed us before, next day she told us we need to move to other room if we wanted to stay, and she offered us at first the room with breakfast included, and the day after she told us theres no breakfast! and still we had to pay the same price!, in our last day we asked the same girl to call us a taxi at 7:30pm cause we had a bus at 8, when we arrived to the hostel at 7:30 she told us she didnt call, she didnt even say sorry, she called at that time and said the taxi will come in 15 mins!!!!!! so we thought we were going to miss our bus when i asked her please to call again after the 15 mins and the taxi didnt show up she said no cause she was doing us a favor and she didnt want to move from her bed that was next to the reception!!!!! finally we had to go to look for a taxi by our own and it was raining a lotttt, we didnt miss the bus but we were complety wet!!! i dont recommend this hostel, the owner is never there and the recepcionist are the worsttttttt!!!!! and they keep changing the price and there are no breakfast! NEVER!

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank Pix00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tel Aviv, Israel
1 review
Reviewed 28 August 2012

The staff is amazing and warm- you immediatly feel at home! The rooms are comfortable, have hot water all the time, located 10 meters from the Plaza... And the price is significanly lower than any other hotel in the center of cusco.. We checked! We stayed there both as backpackers and with a family

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noaliron n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cusco Royal Suite

Property: Hotel Cusco Royal Suite
Address: Calle Suecia No. 420 - B, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Hotel Style:
Ranked #129 of 355 B&Bs / Inns in Cusco

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