We stayed and held an event at the JW Cusco in early October, during the soft opening. We were frustrated when we arrived to find the event room unifinshed, construction to be ongoing in many parts of the hotel (including almost all of the common spaces, restaurants, and right outside our room), and management across departments to be out of sync. We were not told it was a soft opening until we expressed concern with all of the issues we were experiencing (room not being cleaned while we were away, cold room service food, billing nightmare, event space unfinished and many unacceptable interruptions throughout the day), which was indicative of the larger communication issues at this property. The staff was all very friendly and accommodating, but there was an obvious lack of management communication between departments and I spent much of my time there correcting the hotel's mistakes and ensuring we received some semblance of the service one expects at a JW. It was really a bad experience. It is a gorgeous property, but set realistic expectations when booking that it is not up to par with the service level of a JW at this time (in terms of management; the individual staff were lovely) and make sure to keep copies of all reservation materials and communications with the hotel to ensure you are billed correctly! Also, take note that there is no business center, spa or pool yet.
- Official Description (provided by the hotel):
- Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more less
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