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“Great Hotel in a Special City”

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JW Marriott El Convento Cusco
Ranked #7 of 163 Hotels in Cusco
Certificate of Excellence
GreenLeadersSilver level
USA
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Hotel in a Special City”
5 of 5 bubbles Reviewed 11 January 2014 via mobile

The Cusco hotel is one of the best run, most beautiful hotels we have visited anywhere in the world. The staff, from management to housekeeping, were friendly, attentive and simply a pleasure to interact with.

Stayed December 2013, travelled as a couple
Helpful?
Thank HighExpectationsUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 12 January 2014
Dear guest,

We thank you very much for sharing your valuable comments through our Trip Advisor web page. It is a huge honor to hear about your experience and it allows us to continue in search of the excellence.

Thank you for choosing JW Marriott as a destination for your stay in Cusco, and if you would think to return in the future, please do not hesitate to contact us. We will be more than pleased to host you and make you feel at home.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,501 reviews from our community

Traveller rating
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    55
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (389)
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English first
Colorado
Level Contributor
476 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
4 of 5 bubbles Reviewed 11 January 2014

A very nice , comfortable hotel in Cusco. Very close to almost all of the best restaurants. Very well appointed and an attentive staff. Some rough spots though, that maybe they will fix in the future. For example, when I asked about a business center and a place to print boarding passes, they pointed to a single laptop facing out from the concierge desk. Not a very good working solution if you need to do a bit of work. Breakfast was very nice, with lots of staff. In early January mid week, the place was mostly empty, something that caught us a bit by surprise. One last thing is that when they called a taxi for us tot he airport, they instructed the taxi to take us to the bus station. Not sure why.

Room Tip: If possible, book a room looking onto the courtyard.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColoTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 12 January 2014
Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.

We are really honored to read your ideas and suggestions, it definitely help us to improve the service we provide to all our guests. For example about the business center and the taxi service, we will work very carefully in order to find better solutions to those inconveniences.

Once again thank you for your feedback and I hope we have the chance to welcome you again in the near future and host you as you deserve.

Cordially yours,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
191 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
5 of 5 bubbles Reviewed 9 January 2014

This recently opened hotel was constructed on the site of an old monastry. It has maintained the architecture very successfully and is charming.

The location, accommodation and food are outstanding.Excellent service too.

Just a suggestion: We were told we had been upgraded to a suite. While the suite was huge, it faced the street which is not as quiet as the courtyard facing rooms. Our kids had a courtyard room which was much better. Choose a courtyard room rather than a fancy suite on the street side.

Would definitely reccommend eating at the restaurant. Food was outstanding.

Room Tip: Choose a courtyard facing room.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tokalosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 10 January 2014
Dear guest,

I am really pleased to receive your comments at the Trip Advisor website. This wonderful comment encourages us to pursuit in search of the excellence.

Thank you for mentioning the excellence service that you received from our staff, we are convinced that if we do everything with an extra mile, always things go through right.

Also the Hotel was restored after being the San Augustinians convent to preserve our history.
On the other hand, we much appreciate your suggestions, the ones that will serve us in order to see the preference and ideas from our guests.

We look forward to welcome you back at the JW Marriott Cusco.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

This Marriott is a historic property, so it has a mixture of the old with all of the usual comforts of a top of the line Marriott. Our family had three rooms and were there for several nights. The staff and rooms were welcoming and very comfortable. We had a delicious lunch and several good breakfasts. The location was excellent, with access to the main areas of Cusco. We would stay here again and highly recommend it!!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lanpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 8 January 2014
Dear Guest,

Thank you for sharing your wonderful comments through the Trip Advisor website. This highly encourages us to pursuit in search of the excellence.

Moreover, we are pleased to know that you enjoyed our special blend of Peruvian hospitality, and the one that JW Marriott offers to all our guests and customers. Such as, your experience in our restaurant was magnificent and the service you received from our staff welcoming.

We truly look forward to host you again in the near future, in order to share with you the best service we can provide.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joao Pessoa
Level Contributor
80 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 3 January 2014 via mobile

Stayed at the JW for New Year's, staff was amazing and made everything to make our stay even more enjoyable.
The standard rooms are not that big, but bathroom is amazing and the room is totally sound proof.
Location couldnt be better, right next to plaza de las armas.
Breakfast is very, very good and starts as early as 5h30 am

Stayed December 2013, travelled as a couple
Helpful?
1 Thank garthurreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 6 January 2014
Dear guest

Thank you very much for sharing your review through our Trip Advisor website, it is really encouraging to hear such a good comments of our property.

We are really honored to know that you spent a wonderful stay in New Year’s celebration with us, also that you enjoyed our buffet breakfast and and the location near the main square and the mayor attractions of Cusco.

Once again thank you for your feedback and I hope we have the chance to welcome you again in the near future and host you as you deserve.

Cordially yours,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 2 January 2014

Rooms facing the street are a nightmare. All rooms are well appointed and comfortable, but the noise level is unacceptable. Why the problem? Because they have a 1 pane window not properly sealed. We complained, but got no response. We were in Room 318, and the noise coming from the street was unbearable.....it felt like we were on the street itself, and with every other car honking at the intersection it became really annoying. The bellboy that took us to our room did not explain the way the lights worked, areas of the hotel, spa, anything or if he did it was not clear. Light fixtures are not placed in good areas and where they are (ie: desk space) felt like it was a 20v bulb with no way of making it brighter. Not good working or reading light.

Room Tip: Choose rooms facing the courtyard. They have a small balcony/ terrace and I would assume are a lot q...
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank perudallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 3 January 2014
Dear Guest,

Please accept my appreciation for taking the time to leave your review through the Trip Advisor website.

Sincerely I value your honest report and my staff and I will work on our rooms to make them a more relaxing and lighter spaces. Thank you for mentioning the bellboy speech we will also review this point.

Once again thank you for your feedback and I hope that in a future we have the chance to welcome you back and surprise you with our improved service.

Cordially yours,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

We stayed at the Marriot for three nights while we stayed in Cusco. It really is a beautiful property - not a bog standard hotel at all. It was slightly cheaper than others we stayed in in Peru and it was great value for money. The waiters at breakfast were so friendly and helpful pointing out the best places to go and their favourite places to eat.

The rooms are nice. The courtyard is beautiful and I imagine great in the summer. Breakfast is good with a buffet and eggs station and everything else you can imagine. There is a nice pool and sauna and steam room but the jacuzzi is small so if it's busy there isnt much space - however it isnt a 'spa hotel' so this is just an added extra anyway so didnt bother us at all.

The location is so central - you can walk everywhere in town from it so it really is the perfect base and fantastic value for money

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndreaC75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 3 January 2014
Dear guest

Thank you for sharing a wonderful review through the Trip Advisor website, it is really encouraging to hear such a good comments of our property.

October is an excellent month to visit Cusco and I am glad you enjoy this magical city. Thank you for your kind words regarding our service and our friendly staff at the breakfast, our nice rooms, the beauty of our courtyard, the spa facilities and of course our great location that keep us just a walking distance from Cusco mayor attractions.

I hope you enjoy your visit to Cusco and look forward to welcome you again so that you can enjoy some other landmarks of this beautiful city and maybe hike the Inca Trail.

Sincerely yours,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott El Convento Cusco

Property: JW Marriott El Convento Cusco
Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 163 Hotels in Cusco
Price Range (Based on Average Rates): £££
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Official Description (provided by the hotel):
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 
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