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“Very Nice”

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JW Marriott El Convento Cusco
Ranked #7 of 165 Hotels in Cusco
Certificate of Excellence
GreenLeadersSilver level
new york
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Very Nice”
Reviewed 26 January 2014

Very nice hotel with good location near the Plaza de Armas with good service, excellent included breakfast, comfortable rooms and good staff.
We traveled with our daughter and had two rooms, one with a balcony which is nice, but on full view to the hotel, and the other on the first floor.
I just wish Marriott would get with the 21st century and stop charging extra for wifi service.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patsydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 27 January 2014
Dear guest,

Thank you for sharing your review through our Trip Advisor website, it is really encouraging to hear such a good comments of our property.

We are really honored to know that you spent a wonderful stay, an you could know the city and the mayor attractions of Cusco.

Once again thank you for your feedback and I hope we have the chance to welcome you again in the near future and host you as you deserve.

Cordially yours,

Heinz Prelle
General Manager
JW Marriott Cusco
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2,623 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (410)
Date | Rating
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london
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 January 2014

Excellent hotel, just a 2 min walk from the main square. Very grand entrance with a wow factor. Hotel is quite new and hence everything was nice, clean and modern. Best breakfast buffet we have had in Peru. Clean and comfortable rooms with hot showers. The spa (steam, sauna and jacuzzi) is also very relaxing and we had a dip in the swimming pool on both days. Great stay.. highly recommended.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meera520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 23 January 2014
Dear guest,

We thank you very much for sharing your valuable comments through our Trip Advisor web page. It is a huge honor to hear about your experience and it allows us to continue in search of the excellence.

Thank you for choosing JW Marriott as a destination for your stay in Cusco, and if you would think to return in the future, please do not hesitate to contact us. We will be more than pleased to host you and make you feel at home.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterbury VT
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 January 2014

Great location next to the main square. The hotel entrance, rooms and spa are wonderful. Staff are very friendly and like to give guests tips on places to go. The breakfast alternatives are excellent and the bar very comfortable.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 23 January 2014
Dear guest,

Thank you very much for sharing your comments through our Trip Advisor web page.

We are pleased to know that you could enjoy a wonderful stay with us, the infrastructure and facilities were specially designed to our most important guests like you. And our staff is prepared to exceed the expectations and go one step further.

Thank you for choosing JW Marriott as a destination for your stay in Cusco, and if you would think to return, please do not hesitate to contact us. We will be more than honored to receiving you again in the future.

Cordially,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NRR
Level Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 January 2014 via mobile

Our family stayed here over Christmas and found everything to be perfect. The entrance is beautiful and the service excellent. We lacked for nothing during our stay.

Our rooms were very comfortable, we had balconies overlooking the courtyard, where we enjoyed wine in the evenings. The beds, hot showers and linens were up to date and we enjoyed the pool and saunas after rainy exploration days. We ate at the restaurant for breakfast and a few other meals, it was quite good.

I would definitely stay again when in Cusco.

Stayed December 2013, travelled with family
Helpful?
2 Thank nathalieroberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 23 January 2014
Dear guest,

Thank you very much for sharing your valuable comments through our Trip Advisor web page. It is an honor to hear about your experience and it allows us to continue in search of the excellence.

We are pleased to know that you could enjoy a wonderful stay inside the Hotel and in our Restaurant. Our staff is always ready to serve and make everything possible to exceed our guest’s expectations.

Thank you for choosing JW Marriott as a destination for your stay in Cusco, and if you would think to return, please do not hesitate to contact us. We will be more than glad to receiving you once again in the future.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 19 January 2014 via mobile

Right in the heart of Cusco! The Hotel is just a street down from the main square and the cathedral. The best restaurants within a block or two. The hotel was built in 2012 so it is fairly new. The service at the breakfast buffet was amazing. Our server even offered us some snacks to go for our train ride to Machu Picchu.

Stayed January 2014, travelled as a couple
Helpful?
Thank Hiral M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 23 January 2014
Dear Guest,

Let us express our gratitude for taking the time to share your comments with us through Trip Advisor website.

It is great pleasure to know that we could exceed your expectations in service and enjoyed a pleasant stay. We are convinced that if we anticipating the needs of our guests things will always get a good result.

Once again thank you very much, and look forward to your valuable visit in the not too distant future and share the best service JW Marriott Cusco has prepared for you.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 January 2014

This hotel is new to the City, and is a beautiful 5 star facility, but lacks the charm, sensitivity that they might have otherwise included in a new built hotel. Rooms are typical JW quality, but bathrooms are tight, and the showers are affixed to the ceiling and difficult to adjust.
Biggest disappointment is the lack of any exercise or fitness equipment. The website is a bit misleading as it indicates the availability of a facility, but consists of a tiny pool (good for dunking) and and whirlpool spa. This is a major failure of Marriott to allow a new built facility without incorporating these features. Finally, any 5 star (US Branded hotel) notwithstanding the fact that it is not in the US, should have a potable water system. They are available and other companies have figured out how to build them it--Marriott needs to as well. Overall, the staff was great and the hotel beautiful. If you are looking for a local experience, you might consider another location--otherwise, this is a great hotel!

Room Tip: Rooms on the inside overlooking the courtyard are quieter and there is not much of a view from the r...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank slstraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 17 January 2014
Dear Guest,

Thank you very much for taking the time to share your comments on our trip advisor website. Hereby receive our sincere thanks for choosing the JW Marriott Cusco as a destination for their stay in Peru.

Regarding the points mentioned in the survey, we would like to inform you that if we have the necessary equipment for water filtration so that it can be safe in the hotel, however we always recommend to take bottled water for that reason are these complementary the room.

Furthermore, we are very sorry to disappoint you by not having a gym at this property, however we thank you for giving us your suggestions, which are very valuable to us.

Again thank you very much for giving your time and if there is anything additional that you can attend hereinafter please feel free to contact us. It will be a pleasure to serve you.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Juan, Puerto Rico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 January 2014 via mobile

Excellent Service. Best hotel experience I've ever had! Totally recommend it. From the arrival to the check-out, they treated us like royalty. The restaurant was the best, the best breakfast buffet I've ever tried, and dinner was always great, I even liked it better than the other restaurants outside the hotel. But the best of all was the STAFF, just excellent, they made our trip one unforgettable.

- Always thankful,

Ileana from Puerto Rico

Stayed September 2013, travelled as a couple
Helpful?
2 Thank IVJR2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, 14 January 2014
Dear guest,

Thank you very much for sharing your valuable comments through our Trip Advisor web page. It is an honor to hear about your experience and it allows us to continue in search of the excellence.

We are pleased to know that you could enjoy a wonderful stay inside the Hotel and in our Restaurant. Our staff is always ready to serve and make everything possible to exceed guests expectations.

Thank you for choosing JW Marriott as a destination for your stay in Cusco, and if you would think to return, please do not hesitate to contact us. We will be more than glad to receiving you once again in the future.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott El Convento Cusco

Property: JW Marriott El Convento Cusco
Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 165 Hotels in Cusco
Price Range (Based on Average Rates): £££
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Official Description (provided by the hotel):
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 
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