We recently stayed in this hotel for 3 nights before a trek in Peru and one night following our trek.
The first 3 nights were exceptional. The hotel was excellenly located near the central square with lots of good quality nearby restaurants. The breakfast gave a broad choice of very fresh options. The rooms were high quality. The spa although small was a lovely addition to a city hotel. We did not avail of the massage facility but the hot pool, jacuzzi and heat rooms were lovely after a days sight seeing. We requested a third roll away be in our room, the first one they delivered was extremely uncomforable but this was replaced promply. The staff were extremely courteous and knowledgable about the surrounding sites on reception. The lounge area was delightful and comfortable and it was useful to have wifi available here. Our only problems with this hotel came to light after our one night return following our trek. We arrived at nearly 8 and they were playing extremely loud poor quality live music in the lobby area. No matter where you were you could not get away from it and you couldn't have a converstaion with someonw who was beside you which personally I do not think is appropriate in a relaxing lobby area in a top quality hotel. We decided to eat in the restaurant that night. We asked for a wine list but were told that there was none that it was being 'rebuilt' they advised us they had merlot and malbec for red and sauvignon or chardonnay for whites. We were not advised of prices or where the wines originated etc until we asked. We were then told 4 different prices for the sauvigon white (ranging form 110 sols to 150 sols) by different waiters who simply seemed to be guessing the answers about the wines. We also had to wait approximately an hour before water, a third menu for our party of 3 and bread was brought to our table. The food was medicore at best and you could get much better for much better value in local cusco restaurants. I am not sure if we attended on a bad night but I would expect much better food/service in any establishment especially for the prices we paid. Overall a beautiful hotel but I would avoid the restaurant.
- Official Description (provided by the hotel):
- Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more less
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