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“Superb Service!”

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Belmond Palacio Nazarenas
Ranked #1 of 170 Hotels in Cusco
Certificate of Excellence
Reviewed 26 July 2012

Traveling is our passion and taking our 4 and 5 year old around to show them the world is our mission. Peru was their 20th country visited and with all this extensive travel and I can assure you we have never stumbled upon this level of service. From Jose at the door, to Donny, Carlos, Vladimir, Liliana and the girls of the night shift of the restaurant, to GianCarlo who was there for us 24/7, to Steve the manager, this was the first time we got teary eyed leaving a hotel. It really felt like you were being taken care by family. Yes the hotel is at walking distance from all the major Cusco attractions, the furnishings and linens are spectacular, the restoration of this old monastery has payed attention to all the minimal details - but the service is what will stay in our minds forever. Big thank you to all the Palacio Nazarenas crew. Fred, Mariana, Bernardo & Miguel.

  • Stayed: July 2012, travelled with family
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Thank mfgoldin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 19 March 2013

Dear Guest:

Receive a warm greeting on behalf the entire team of the. We appreciate the time you have dedicated to sharing your opinion with us and the great description of our luxury hotel you have made.

We will be happy to have you with us in another opportunity.

Best regards,

Floris Boyen
General Manager

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Reviewed 23 July 2012

always magnificent, Orient Express has done it again. Nazarenas has been restored with great sense of history and sophistication. My spacious, finely furnished suite overlooked Cuzco and snow-topped Ausangate in the distance. Wi-fi could be accessed from anywhere, breakfast was elegant and the service perfect.
I pried myself away for lunch in next door Monasterio (another Orient Express triumph) and exploration of a Cuzco I've visited regularly for forty years. After two more nights of world class luxury, including a brilliant Spa, I was ready to face the real world again.

  • Stayed: July 2012, travelled solo
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Thank haciendacusin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 20 February 2013

Dear Guest:

Receive a warm greeting on behalf the entire team of the. We appreciate the time you have dedicated to sharing your opinion with us and the great description of our luxury hotel you have made.

We will be happy to have you with us in another opportunity.

Best regards,

Floris Boyen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 1 week ago via mobile
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Stayed: October 2016, travelled as a couple
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Reviewed 3 weeks ago via mobile
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Stayed: February 2017
1  Thank valeria-cortez
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belmond_hotels_peru, Gerente at Belmond Palacio Nazarenas, responded to this reviewResponded 3 weeks ago
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Reviewed 4 weeks ago via mobile
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Stayed: August 2017, travelled with family
Thank Joaquin R
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belmond_hotels_peru, Gerente at Belmond Palacio Nazarenas, responded to this reviewResponded 3 weeks ago
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Reviewed 4 weeks ago via mobile
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Stayed: August 2017, travelled with family
Thank JMD1701Paris
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belmond_hotels_peru, Gerente at Belmond Palacio Nazarenas, responded to this reviewResponded 3 weeks ago
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Reviewed 4 weeks ago
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  • Stayed: August 2017, travelled as a couple
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Thank Teresa P
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belmond_hotels_peru, Gerente at Belmond Palacio Nazarenas, responded to this reviewResponded 4 weeks ago
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Additional Information about Belmond Palacio Nazarenas

Address: Plazoleta Nazarenas 223 | Plazoleta Nazarenas, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 170 Hotels in Cusco
Price Range: £282 - £554 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Palacio Nazarenas 5*
Number of rooms: 55
Official Description (provided by the hotel):
Set in a tranquil plaza behind Cusco's main square, this former palace and convent emerged from years of restoration to become one of the city's most exclusive hotels. Step past walls of Inca stones and into a cloistered courtyard with an ancient fountain at its heart. Then be surprised as contemporary Cusco comes to the fore: a fabulous spa, the city's first outdoor pool and stylish restaurants serving cutting-edge local cuisine. This intimate urban retreat has just 55 suites, each enriched with oxygen and with its own private bar where guests can create drinks accented with fresh ingredients grown at and around the hotel. ... more   less 
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