We were exhausted and bedraggled when we arrived at this spectacular hotel in the heart of Cusco. We had been sightseeing and hiking up and down all day, and were feeling the effects of the altitude. We wandered into the lobby, looking like something the cat dragged in - and were treated like visiting royalty.
I was presented with flowers, we were offered coco tea - they took care of everything. We were quickly shown to the most beautiful room I have ever seen. High ceilings, exposed rock walls in the shower and bathroom, glorious linens, a charged I-pad by the bed for our use. We were told that we could have a personal demonstration of how to make pisco sours in our room, and that the mini bar was completely complimentary. Then we were told that the hotel would be pumping oxygen into our room to help us with the altitiude. We didn't want to leave the room to go to dinner, but after a short rest we rallied, and were able to truly enjoy this amazing city.
The next morning we enjoyed a wonderful breakfast right by the pool. Amazing. My husband never likes to ask for help with luggage, so as we were bringing our bags to the lobby to check out, a very nice man in a blazer and slacks offered to "share the load" with my husband. He helped us all the way to the lobby. He was the general manager of the hotel - who was charming and completely comfortable schlepping bags with us.
Every person who we encountered at this place could not have been nicer or more helpful. I hope to go back again, soon. Bravo, Orient-Express!!
- Official Description (provided by the hotel):
- Set in a tranquil plaza behind Cusco's main square, this former palace and convent emerged from years of restoration to become one of the city's most exclusive hotels. Step past walls of Inca stones and into a cloistered courtyard with an ancient fountain at its heart. Then be surprised as contemporary Cusco comes to the fore: a fabulous spa, the city's first outdoor pool and stylish restaurants serving cutting-edge local cuisine. This intimate urban retreat has just 55 suites, each enriched with oxygen and with its own private bar where guests can create drinks accented with fresh ingredients grown at and around the hotel. ... more less
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