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“Little details make this luxury hotel stand out”

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Belmond Palacio Nazarenas
Ranked #1 of 164 Hotels in Cusco
Certificate of Excellence
Arlington, Virginia
Level Contributor
139 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Little details make this luxury hotel stand out”
Reviewed 14 October 2013

This is an outstanding hotel property. First, the location: it is only a couple of blocks outside the Plaza de Armas and there are several other tourist sites of note within only a few blocks of the hotel. Second, the property itself: there are many aspects of the buildings, the grounds, the courtyards and the rooms that show colonial and even Inca history. For example, the uncovered murals painted on some of the walls, and the inca walls that some of the rooms feature. Third, the service was top notch, from check in, to having a personal butler to the turndown service.

However, it was the small but important details that made this hotel one of the best experiences that we've had not only in Peru but anywhere else in the world. We experienced many examples of this. I wanted to eat dinner at a Peruvian steakhouse that was only a block away but when I went there during the afternoon to book a reservation, I learned that the restaurant was only open for dinner. I asked the concierge to book us a reservation. She not only booked us a reservation, but got us the best table in the restaurant without being asked. The next day the concierge sought me out to make sure that our dinner was a success and offered (without being asked) to handle our pre-checkin with our departing airline and printed out our boarding passes.

Another detail: the minibar items were included in the room rate and the staff made sure that we had no less than 5 or 6 bottles of water for us each day. Breakfast was included in our room rate and there was no extra charge for having breakfast brought as room service. It was fantastic not to get nickle and dimed for extra charges for these things and even better that the staff was actually encouraging us to take advantage of them.

All of this and the very highest quality furnishings and amenities. The bed was unbelievably comfortable, the rainforest shower, huge bathroom with heated tile floor, etc. A fantastic hotel stay experience from beginning to end.

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank mugro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 9 November 2013
Dear Murgo,

Thank you for taking the time to write.
I think you have very well expressed what we are about and it gives great pleasure to see our staff make it happen day after day, they realy are spectacular!
Hope to have you with us again soon,

With best regards

Floris Boyen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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651 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Santiago, Chile
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 October 2013

I know how hard it is to restore old buildings! If you want to be dazzled by great service in one of the finest buildings in South America stay here during your stay in Cuzco. You will be tiered every day and you will appreciate the fantastic food, huge rooms and tremendous bathrooms.

  • Stayed November 2012, travelled with family
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Helpful?
1 Thank Alex_from_Chile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 9 November 2013
Dear Alex from Chilie,

Great comments and indeed the restauration is painstakingly slow but we are happy with the results. Great to read you are too.

Best Regards,

Floris Boyen
Generak Manager
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British
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 September 2013

I stayed at this hotel with my partner following our hike on the Inca Trail to Machu Picchu. Cuzco is at a higher elevation than Machu Picchu, hence it is better to stay in Cuzco following the inca trail, rather than before. This was the perfect bit of luxury following our 4 day hike and we made use of the spa facilities. It is an absolutely amazing hotel with huge suites. Our room was one of the smallest, but it was still huge. The staff are extremely attentive and very friendly. The room had everything we could ever need, including complementary Pisco, Rum and mini bar! Our personal butler came and made us a pisco sour in our room, which was lovely. We had a massage while we were there which was very fairly priced, and much needed. The food was also very nice and not too expensive. The hotel is right in the middle of the city, but at the same time very peaceful and quiet. There are many shops, restaurants, pubs and museums nearby to keep you busy. I would definitely recommend this hotel to anyone wanting something special.

Room Tip: They are all amazing
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  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank amy_five
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 12 September 2013
Dear Amy_five,

Thank you for sharing your comments on Trip Advisor.

Great to read you had a good time and recoverred from your trek to Machu Picchu.

Value for money is very important to us, thank you for commenting on this regarding Spa and Restaurants, the best produce and Ingredients realy add value.

With best regards
Floris Boyen
General Manager
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Miami, Florida
Level Contributor
151 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 10 September 2013

We arrived late. Our bags were already situated in the hotel as our guide dropped them off the day before. I was not sure what to expect but after walking through two courtyards I was impressed. These nuns lived well!

Our room was like palace. King sized four poster bed. Sofa with multiple chairs and tables. The bathroom was bigger than some bedrooms. It had a shower that could hold a family and a tub from Victoria and Albert that I had only seen in magazines. We felt as if we checked into Versailles. Loved it!

Stayed 3 nights. Enjoyed their "personal buffet" breakfast each morning. Food was good. Wifi worked great everywhere. Inroom coffee from Illy. The pool is a bit shaded by the afternoon but it was nicely heated and we enjoyed.......right up until we got out. The cool air is unusual for us.

The manager introduced himself one day. Very pleasant guy from Belgium. We enjoyed talking to him and entertaining tourist seemed natural for him. We loved the hotel. Thank you.

We learned that you can charge drinks and meals next door at Montessario to Nazarenas too. Stop in for a look there too.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank PGA2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 12 September 2013
Dear PGA2,

Thank you!

Great to see your contribution on Trip Advisor, very important.

I am happy you enjoyed your experience with us and compared us to Versailles.


Hope to see you back soon,

With best regards,
Floris Boyen
General Manager
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London
Level Contributor
204 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
Reviewed 4 September 2013

Have stayed 3 nights at the Palacio Nazarenas I can honestly say that I could not find fault with it (which is unusual for me).

A stunning room with large separate lounge, massive bathroom with heated floor, free wifi, free minibar and great service. The breakfast was also excellent (not the usual buffet). There was a little blip when initially we were shown to the wrong room but this was sorted very quickly.

I would however say that speaking to a travel writer who was staying there at the same time, her perception was different and she did not have one of the Z Collection suites that we had and said the room was ordinary.

  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank mbgandco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 September 2013 via mobile

We just finished four days here and I must say it has been wonderful. The staff is amazing. Anything you want or need they arrange. The heated pool is delightful. We had a suite with a grand terrace and a huge room. Heated bathroom floors, oxygen pumped In your room. We took advantage of the spa as well which was a lovely way to relax after the trip to Cusco. Breakfast here is a delight as well. If your travels bring you here the staff will ensure you have a tremendous stay!

  • Stayed August 2013
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Helpful?
Thank Bankh0liday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranbrook, United Kingdom
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 August 2013

The best place we stayed in Peru. The hotel is wonderful, and the heated swimming pool ( a rarity in Cusco) is a perfect place for chill out time when back from all the excitement of trekking or shopping.

  • Stayed August 2013, travelled with family
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Helpful?
Thank Benenden2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond Palacio Nazarenas

Property: Belmond Palacio Nazarenas
Address: Plaza Nazarenes 276 | Plazoleta Nazarenas, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 164 Hotels in Cusco
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Palacio Nazarenas 5*
Number of rooms: 55
Official Description (provided by the hotel):
Set in a tranquil plaza behind Cusco's main square, this former palace and convent emerged from years of restoration to become one of the city's most exclusive hotels. Step past walls of Inca stones and into a cloistered courtyard with an ancient fountain at its heart. Then be surprised as contemporary Cusco comes to the fore: a fabulous spa, the city's first outdoor pool and stylish restaurants serving cutting-edge local cuisine. This intimate urban retreat has just 55 suites, each enriched with oxygen and with its own private bar where guests can create drinks accented with fresh ingredients grown at and around the hotel. ... more   less 
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