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“Unparalleled Luxury in Peru”

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Belmond Palacio Nazarenas
Ranked #1 of 172 Hotels in Cusco
Certificate of Excellence
Reviewed 2 December 2013

My family and I stayed at Palacio Nazarenas for a total of 4 nights on our way to Machu Picchu and back. During our trip we stayed at other Orient Express properties as well as two non-OE hotels and there is nothing that can compare to Palacio Nazarenas.

The rooms are stunningly beautiful and even the junior suites are huge and luxurious. The many courtyards of the hotel are lovely and perfectly kept. The staff is exceptionally friendly and accommodating. Our personal butler Alan contributed to our wonderful experience by providing a truly remarkable level of service. The complimentary in-room bar and snacks, the excellent food in both the restaurants and room service, and the beautiful tea service in the herb garden all also contributed immensely to our enjoyable stay.

The facilities, food, staff and ambience of this hotel cannot be beat. We would absolutely recommend this hotel to anyone. It is not just a gem in Cusco, but in Peru in general and in the Orient Express collection as a whole.

  • Stayed: November 2013, travelled with family
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1  Thank brittadine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 6 January 2014

Dear Brittadine,

Happy to hear you had a great time with us, and thank you for sharing.
With warm regards, also from Alan!

Floris Boyen
General Manager

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429 - 435 of 751 reviews

Reviewed 30 November 2013

My father, brother, and I stayed at the Palacio Nazarenas for four nights during our Peru and Maccu Picchu trip, and it was one of the best and most memorable hotels we've ever stayed at.

The hotel was opened in June 2012 and we stayed in November 2013. It was absolutely breathtaking and I didn't want to leave! I stayed in a Junior Suite with my brother (two twin beds) with our father next door in a Junior Suite that had a king size bed. There is absolutely nothing Junior about these rooms - they are HUGE!! We had rooms overlooking the pool with also a great view of the mountains. It was so nice to come back everyday/wake up each morning to those views.

The rooms were impeccable. The beds were so comfortable, linens so soft, bathroom so big and gorgeous, and tons of room in the closet to unpack.

The food was incredible as well! We ate dinner one night at their restaurant Senzo and it was one of our favorites in Cusco. Breakfast every morning was so delicious - fresh fruit and cheese, eggs and pancakes made to order, tons of unique cereals, and fresh breads with homemade jams, just to list off the basics.

And to quote another reviewer, the staff and level of service was impeccable. They made us feel like royalty, but more so made us feel like friends. The staff was so attentive and paid such excellent attention to detail, always there to take care of any need. But they also left you alone to enjoy your vacation.

After our trek to Macchu Picchu, we came back to Cusco and spent one night at the Hotel Monasterio right next door. It was nice, but a thousand times over I would recommend the Palacio Nazarenas. I can't wait to come back! The only thing I would do differently is bring a bathing suit- that pool was gorgeous.

Stayed: November 2013, travelled with family
Thank Samantha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 6 January 2014

Dear Samantha G,

Thank you so much for your review, very motivating!
I have actually quoted you during our New Years party, the royalty-friends part that is. This is a great accomplishment of the team, and all credit to them!

Thank you for sharing and do let me know when returning to Cusco

With best regards

Floris Boyen
General Manager

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Reviewed 27 November 2013

Our last stop for our 3 week tour of Peru was Cusco. In fact it was a double stop because first we visited Cusco and Sacred Valley and twe returned to Cusco after our visit to Machu Picchu. It was good planning to stay in total 6 nights in Palacio Nazarenas (first 4 nights and then 2 after our visit to Mach Picchu). We could not have selected a better place to stay in Cusco.
We had booked a junior suite but got upgraded to a master suite and the only description is : Fabulous.
From the moment you arrive with a welcome bouquet of flowers for the lady, to the moment you depart the service is friendly and impeccable.
We had left our luggage in the hotel for our short overnight stay at Machu Picchu, to find our luggage already in our room when we returned late in the evening from the train, it is these types of excellent service that adds to the feeling of well being.
Also the location in great to visit the center of Cusco, for shopping and to enjoy the local restaurants.
Another great orient-express experience.

  • Stayed: October 2013, travelled as a couple
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1  Thank KvG01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 6 January 2014

Dear KVG01,

Thank you for staying with us and, as many other reviewers, setting the trend for longer stays. “Wish we could have stayed longer” is a frequent comment….

Looking forward to your return and remain with best regards,

Floris Boyen
General Manager

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Reviewed 24 November 2013

This hotel was just perfect! The rooms were wonderful and the bathrooms were gorgeous! In fact, I took pictures of the tiles in the bathroom for reference when I re-do my own bathroom. The bed was super comfortable...the quality of the linens were memorable. There is even a private bar in the room to make your own pisco sour! One of the best hotels I've stayed in anywhere in the world!!

  • Stayed: November 2013, travelled as a couple
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Thank mtsomerville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 25 November 2013

Dear mtsomerville,

Thank you for naming us also as one of the best, keeps us humble and growing
Sleep experience is after all what we do, hence the great beds and private bar

Happy to read you enjoyed and hope to have you back with us.

With our best regards,

Floris Boyen
General Manager

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Reviewed 23 November 2013

This hotel is newly opened and beautiful. Our suite was off of one of the central courtyards and very private. Everything about this hotel from the food to the rooms to the service is top-notch. We had a huge living room, bedroom and master bath- all beautifully decorated. The ceilings were quite high and oxygen was pumped into the bedroom at night. This is very necessary is you are not used to trying to breathe at 11,000 ft altitude. The service was fabulous - the staff came running when they saw me trying to bring my suitcase. The food was superior. The location is right off the main square so you can walk to everything there. This was our place to depart for Machu Pichu.

Room Tip: We had a suite.
See more room tips
  • Stayed: November 2013, travelled as a couple
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1  Thank Openstudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 25 November 2013

Dear Openstudio,

Thank you for sharing your experience here.
A pleasure to hear we came "running", the difference is in the details.

With my best regards,

Floris Boyen
General Manager

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Reviewed 20 November 2013

WOW. The only negative about this place is that we had to leave!!!! This is by far one of my favorite hotels I have ever stayed in. My husband and I visited in October for our first anniversary. From the moment we arrived, we were treated like royalty. At the same time, we felt like we were treated like friends. The service was amazing but not overly formal. They were perfectly attentive. They never said "no". They always found an answer or a solution no matter what the question or request was.

The rooms: WOW. The rooms were breathtakingly beautiful. We stayed in a room with a balcony which overlooked the beautiful pool as well as the hills of Cusco. I could've spent a whole day just sitting on the balcony and relaxing! The beds were unbelievably comfortable. The bathrooms were spacious and luxurious to the max. The closets were extremely spacious as well. There wasn't anything we needed that wasn't already in the room. Unbelievable! You can even ask your butler to give you complimentary Pisco sour lessons - SO neat!

The public spaces in the hotel are absolutely breathtaking. There are a number of courtyards available for exploration. The hotel is a destination in and of itself. You could wander for hours just exploring the grounds and taking in the peaceful surroundings. You really have a sense of place when you're inside the hotel. There is a wonderful spa as well. The dining and bar options are very nice too. Breakfast was out of this world!!!!

Palacio Nazarenas will not disappoint anyone. It is the perfect place to stay in Cusco. The location can't be beat, and it is wonderful in every way. I can't wait to visit again some day. Do yourself a favor and stay there - I assure you it will be unforgettable!

  • Stayed: October 2013, travelled as a couple
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1  Thank EliB123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 25 November 2013

Dear EliB123,

My turn to say WOW, thank you for a beautiful review!

It gives all of us great pleasure to read and keep us going and pushing the bar
Warm regards,

Floris Boyen
General Manager

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Reviewed 10 November 2013

Superb hotel in the middle of the bustling historic part of town, but an absolute oasis inside the gates. The only swimming pool in town right next to the bar and restaurant, in a separate courtyard.

Ask for rooms 101 / 103, amazing.

Stayed: November 2013, travelled as a couple
1  Thank Cmwellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 25 November 2013

Dear cmwellington,

Thank you for your comments.
Indeed, the location is very special and a great base to explore Cusco from.

Welcome back with us anytime

With best regards

Floris Boyen

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Palacio Nazarenas

Address: Calle Plazoleta Nazarenas 223 | Plazoleta Nazarenas, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 172 Hotels in Cusco
Price Range: £323 - £546 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Palacio Nazarenas 5*
Number of rooms: 55
Official Description (provided by the hotel):
Would the nuns in this converted 17th-century convent have approved of the pisco sour cocktail-making stations? Anything is possible, given the diverse incarnations of this contemporary urban retreat. Belmond Palacio Nazarenas was built on Inca foundations and became a palatial private home in the 1500s. It was owned by the conquistador Mancio Serra de Leguizamon—a warrior who is said to have gambled and lost the gold Inca image of the sun from the Coricancha temple. The Jesuits converted the building into a school in 1644, which itself became a convent in 1715. We’ve preserved all that’s most precious here: you’ll find original Inca stonework, colonial frescos and gold-framed paintings collected by the nuns. At the same time you’ll discover the best of the new world within our walls. We’ll look after you in the most elegant way possible, whether your idea of relaxing is taking a morning yoga class or an evening salsa lesson. ... more   less 
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