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“Paradise in Cuzco”

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Belmond Palacio Nazarenas
Ranked #1 of 165 Hotels in Cusco
Certificate of Excellence
Brisbane, Australia
Level Contributor
186 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Paradise in Cuzco”
Reviewed 19 December 2013

If you are a high end traveler, this hotel is for you. I booked it as part of my Orient Express trip to Machu Picchu. We were in the newer part of the hotel. Fabulous suite, close to the city square and shops. we had three nights there. We should have stayed 5 nights to enjoy the hotel and the Cuzco more. Excellent friendly, professional staff.

  • Stayed December 2013, travelled as a couple
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Review collected in partnership with this hotel

Helpful?
1 Thank Lynton R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 6 January 2014
Dear Lynton R,

Thank you for your remark, indeed 5 nights is a must to take full advantage of both the area and the property.

Let me know when you return!
With very best regards

Floris Boyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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661 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
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English first
Level Contributor
7 reviews
Reviewed 11 December 2013 via mobile

This is one of the more elegant but inviting hotels I've ever experienced! We were upgraded to a gorgeous suite upon arrival and from that point on, expectations continued to be surpassed. The service was impeccable, the staff were very friendly and anything we asked for was handled immediately. We even had all the ingredients for a Pisco Sour in our suite and the butler gave us a lesson in how to make them! The minibar had complimentary drinks and snacks and there was an oxygen tank in our room in case we had difficulty with the altitude. This was in a addition to the oxygenated suite.

The inclusive breakfast was lovely and I enjoyed the spa immensely! What a wonderful home base for touring Machu Pichu and the Sacred Valley!

Stayed December 2013, travelled as a couple
Helpful?
Thank Toronto2AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 6 January 2014
Dear Toronto2AZ,

Thank you for taking your time to share.
Great to read your expectations were surpassed! Thank you for letting us all know.
Hope to have you back at Nazarenas soon.

With warmest regards

Floris Boyen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 December 2013

My family and I stayed at Palacio Nazarenas for a total of 4 nights on our way to Machu Picchu and back. During our trip we stayed at other Orient Express properties as well as two non-OE hotels and there is nothing that can compare to Palacio Nazarenas.

The rooms are stunningly beautiful and even the junior suites are huge and luxurious. The many courtyards of the hotel are lovely and perfectly kept. The staff is exceptionally friendly and accommodating. Our personal butler Alan contributed to our wonderful experience by providing a truly remarkable level of service. The complimentary in-room bar and snacks, the excellent food in both the restaurants and room service, and the beautiful tea service in the herb garden all also contributed immensely to our enjoyable stay.

The facilities, food, staff and ambience of this hotel cannot be beat. We would absolutely recommend this hotel to anyone. It is not just a gem in Cusco, but in Peru in general and in the Orient Express collection as a whole.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank brittadine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 6 January 2014
Dear Brittadine,

Happy to hear you had a great time with us, and thank you for sharing.
With warm regards, also from Alan!

Floris Boyen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 November 2013 via mobile

My father, brother, and I stayed at the Palacio Nazarenas for four nights during our Peru and Maccu Picchu trip, and it was one of the best and most memorable hotels we've ever stayed at.

The hotel was opened in June 2012 and we stayed in November 2013. It was absolutely breathtaking and I didn't want to leave! I stayed in a Junior Suite with my brother (two twin beds) with our father next door in a Junior Suite that had a king size bed. There is absolutely nothing Junior about these rooms - they are HUGE!! We had rooms overlooking the pool with also a great view of the mountains. It was so nice to come back everyday/wake up each morning to those views.

The rooms were impeccable. The beds were so comfortable, linens so soft, bathroom so big and gorgeous, and tons of room in the closet to unpack.

The food was incredible as well! We ate dinner one night at their restaurant Senzo and it was one of our favorites in Cusco. Breakfast every morning was so delicious - fresh fruit and cheese, eggs and pancakes made to order, tons of unique cereals, and fresh breads with homemade jams, just to list off the basics.

And to quote another reviewer, the staff and level of service was impeccable. They made us feel like royalty, but more so made us feel like friends. The staff was so attentive and paid such excellent attention to detail, always there to take care of any need. But they also left you alone to enjoy your vacation.

After our trek to Macchu Picchu, we came back to Cusco and spent one night at the Hotel Monasterio right next door. It was nice, but a thousand times over I would recommend the Palacio Nazarenas. I can't wait to come back! The only thing I would do differently is bring a bathing suit- that pool was gorgeous.

Stayed November 2013, travelled with family
Helpful?
Thank Samantha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 6 January 2014
Dear Samantha G,

Thank you so much for your review, very motivating!
I have actually quoted you during our New Years party, the royalty-friends part that is. This is a great accomplishment of the team, and all credit to them!

Thank you for sharing and do let me know when returning to Cusco

With best regards

Floris Boyen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alicante, Spain
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 November 2013

Our last stop for our 3 week tour of Peru was Cusco. In fact it was a double stop because first we visited Cusco and Sacred Valley and twe returned to Cusco after our visit to Machu Picchu. It was good planning to stay in total 6 nights in Palacio Nazarenas (first 4 nights and then 2 after our visit to Mach Picchu). We could not have selected a better place to stay in Cusco.
We had booked a junior suite but got upgraded to a master suite and the only description is : Fabulous.
From the moment you arrive with a welcome bouquet of flowers for the lady, to the moment you depart the service is friendly and impeccable.
We had left our luggage in the hotel for our short overnight stay at Machu Picchu, to find our luggage already in our room when we returned late in the evening from the train, it is these types of excellent service that adds to the feeling of well being.
Also the location in great to visit the center of Cusco, for shopping and to enjoy the local restaurants.
Another great orient-express experience.

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank KvG01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 6 January 2014
Dear KVG01,

Thank you for staying with us and, as many other reviewers, setting the trend for longer stays. “Wish we could have stayed longer” is a frequent comment….

Looking forward to your return and remain with best regards,

Floris Boyen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lady's Island, SC
Level Contributor
78 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 November 2013

This hotel was just perfect! The rooms were wonderful and the bathrooms were gorgeous! In fact, I took pictures of the tiles in the bathroom for reference when I re-do my own bathroom. The bed was super comfortable...the quality of the linens were memorable. There is even a private bar in the room to make your own pisco sour! One of the best hotels I've stayed in anywhere in the world!!

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank mtsomerville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 25 November 2013
Dear mtsomerville,

Thank you for naming us also as one of the best, keeps us humble and growing
Sleep experience is after all what we do, hence the great beds and private bar

Happy to read you enjoyed and hope to have you back with us.

With our best regards,

Floris Boyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, MA
Level Contributor
143 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 23 November 2013

This hotel is newly opened and beautiful. Our suite was off of one of the central courtyards and very private. Everything about this hotel from the food to the rooms to the service is top-notch. We had a huge living room, bedroom and master bath- all beautifully decorated. The ceilings were quite high and oxygen was pumped into the bedroom at night. This is very necessary is you are not used to trying to breathe at 11,000 ft altitude. The service was fabulous - the staff came running when they saw me trying to bring my suitcase. The food was superior. The location is right off the main square so you can walk to everything there. This was our place to depart for Machu Pichu.

Room Tip: We had a suite.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Openstudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this review, 25 November 2013
Dear Openstudio,

Thank you for sharing your experience here.
A pleasure to hear we came "running", the difference is in the details.

With my best regards,

Floris Boyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Palacio Nazarenas

Property: Belmond Palacio Nazarenas
Address: Calle Plazoleta Nazarenas 223 | Plazoleta Nazarenas, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 165 Hotels in Cusco
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Palacio Nazarenas 5*
Number of rooms: 55
Official Description (provided by the hotel):
Set in a tranquil plaza behind Cusco's main square, this former palace and convent emerged from years of restoration to become one of the city's most exclusive hotels. Step past walls of Inca stones and into a cloistered courtyard with an ancient fountain at its heart. Then be surprised as contemporary Cusco comes to the fore: a fabulous spa, the city's first outdoor pool and stylish restaurants serving cutting-edge local cuisine. This intimate urban retreat has just 55 suites, each enriched with oxygen and with its own private bar where guests can create drinks accented with fresh ingredients grown at and around the hotel. ... more   less 
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