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“A Special Place Worth Exploring”

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Belmond Palacio Nazarenas
Ranked #1 of 171 Hotels in Cusco
Certificate of Excellence
Reviewed 7 March 2014

Often visitors only pass through or spend one night in Cuzco on their way to or from Machu Picchu.

Pity.

It remains one of the great historic cities in Peru. A place for exploring - plazas, cobbled stone streets, restaurants and pubs, busy markets, ongoing preservations projects and venturing out to ancient Incan ruins.

Two years ago we were in Cuzco and stopped by the Monerserio for lunch. We inquired about the extensive construction underway on the adjacent 16th century convent; hoping we might get a peek inside. We were unable to gain access, but were encouraged to return after Orient-Express completed their decade long project and sample the results.

We just returned from Cuzco and fantastic stay at the Palacio Nazarenas. With more than twelve years invested in the transformation of the former 16th century convent, our espectations were exceeded at this boutique property.

Unlike the Monasterio next door, this property has obviously been positioned to cater to up market travelers seeking both a historic elegance as well as unchallenged levels of services and amenities.

Butler service 24/7, fresh suite flowers changed daily, a variety of custom and scented pillow offerings, a private selection of organic baths (a must have for the roman tub) drawn and prepared as requested, a grand assortment of daily replenished mini-bar snacks, ensuite complementary bar service (carafes of Piso and Rum restocked as consumed) with butler preparation, if requested.

Our stay included:

• three nights in a Chica Junior Suite (we were upgraded to a Z Collection suite)
• breakfast each morning
• a three course dinner and wine pairing
• and a multitude of other perks


The butler team offered to assist us in creating a travel program for Cuzco, which we could accessed on an iPad provided during our stay. We passed on the offer but still thought it was creative. We also didn't require oxygen to be pumped into our veneration system; however, it was available upon request.

Touches we enjoyed at the hotel:
• the under-floor heating system, warming the Peruvian marble bathrooms
• well soundproofed walls and total blackout window shutters.
• carved antique furniture, a separate bathtub and shower, fresh flowers and plenty of space..
• the guest lounge; housed in the building’s former chapel, a great place for a cup of tea or coffee while considering what to do and where to go
• the spa in our treatment room (possibly in all others) glass panels were placed in the floor, enabling views of the ancient Inca walls beneath the building.
• breakfast by the only outdoor heated swimming pool in Cuzco with accompanied by music from an Andean harpist
• the extraordinary dinner at Senzo Restaurant in a refined atmosphere (we enjoyed five courses or six if the handmade chocolates served with our espresso was counted)

Ideas for spending time in and around the city:

walking the historic cobbled stone streets and plazas and exploring ongoing restorations

visiting Saint Pedro market and sipping a fresh chica morada

hiking from Palacio Nazarenas to Sacsahuaman and exploring with the aid of a local guide (usually a number of them are offering their services at either entrance to the site).
Or hire a guide with a car and driver to visit Sacsahuaman, Q’enqo and Tambomachay

Dining drinking and socializing:

1. La Bodega 138, Herrajes, 138 - only short walk from Palacio Nazarenas and a world apart in dining experiences. If you go, ask if Diego is working (one of the owners). Very, very casual, inexpensive and can be a lot of fun, depending on your spirit and those of your fellow diners.

2. Greens Organic, Santa Catalina Angosta, 135 - a casual second floor hangout for backpackers and 'tree hugger' types. Honesty and fresh simple food, at a fair price. If you can score the one table on the small balcony - take it!

Paddys Irish Bar almost everyone who spends much time in Cuzco will climb the stairs, try and find a place to sit and sip some liquid.

3. looking for a place with drinks, more English channel satellite TV choices and friendly barkeepers check out the new JW Marriott Cuzco


Whatever you do, don't just pass through Cuzco! This is a wonderful place to stay for a several nights and explore the history.

Room Tip: Take a second floor "Z" collection suite.
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  • Stayed: February 2014, travelled as a couple
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4  Thank omegaet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 17 March 2014

Dear Omehaet,

So good to hear you took us up on our offer and return to sample Nazarenas.

And indeed, Cusco is growing and bohemian life is starting to take off seriously, definitely a city to spend several nights when in Peru.

Thank you for the detailed information, very useful.


With best regards,

Floris Boyen
General Manager

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Reviewed 18 February 2014

I stayed four nights in this beautiful and excellent hotel in Cusco. The rooms are marvelous in terms of the wood handcraft, ornaments, gardens and history. The service is five stars plus and one of the best I have ever received in my life. The trip from home is long but deserve it. The historical frame makes this place a mistical experience. I would recommmend this hotel to every person who trully appreciate the mix of history,good service and beauty. The beds, baths, linen and towels were of excellent quality. In sumary this was heaven for us.

Room Tip: Our room was garden view with a very confortable balcony.
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  • Stayed: February 2014, travelled with friends
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1  Thank Roberto-SJPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 17 March 2014

Dear Roberto SJPR,

Thank you for sharing this amazing review.

Peru is indeed very mystical and with great history, having this present in the hotel makes it even more special!
Being in heaven in Nazarenas is becoming our slogan

Warm regards

Floris Boyen
General Manager

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Reviewed 17 February 2014

I stayed at the Palacio Nazrenas after a 10 day journey in Peru. It was heaven. I knew it would be nice, but it exceeded all my expectations. I had a junior suite overlooking the main garden. It was spacious and super comfy. The linens were unbelievably good. The bathroom was so much fun. I seriously took a swim in the tub. The shower was also great. I didn't want to get out of it!

I had a great butler who came to teach me how to make Pisco Sour's in my room who made such a yummy one that I could've just sat there all night drinking.

The location is excellent. On a quiet square just down from the main bustle of the city. The grounds are immaculate with everything to offer from a spa to yoga spot to swimming pool.

The staff was amazing. They took care of everything and were super friendly and responsive.

One of the best hotel experiences I have had in a long time. I will definitely be back.

  • Stayed: February 2014, travelled solo
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1  Thank stephysan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 17 March 2014

Dear Stephysan,

Happy you were in heaven during your stay with us, and thank you for sharing this.
Aldough it makes exceeding expectations a bigger challenge every day, a challenge to look forward to.

Thank you for staying with us

With best regards

Floris Boyen
General Manager

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Reviewed 15 February 2014

Perhaps it's as well that we stayed here for the final two nights of our holiday, for anywhere else would be a disappointment after the Nazarenes.
We are picky travellers, we like all our comforts and really appreciate fine hotels. This delightful haven of peace and tranquility in a bustling city suited us perfectly. No noisy groups overwhelming the breakfast buffet - well, actually the breakfast buffet was brought to our table as a fantastic arrangement worthy of a stilll life photo in any upscale lifestyle magazine.

It goes without saying that the bed was super comfy, the bathroom extremely well thought out and the amenities first class. Those are the easy things to get right - it's the incredible staff, their genuine concern for our well being and the warmth of their welcome, together with the seamless attention to detail which makes the difference between any other deluxe hotel and the Nazarenes.

Dinner - a special Valentines menu - was excellent. Beautifully presented, it was a sophisticated interpretation of Peruvian cuisine at its best and, by European standards, very reasonably priced.

Palacio Nazarenes goes straight to the top of our 'favourite hotels of the world' list, alongside the Villa St Michele, another OrientExpress property. We'd love to return!

  • Stayed: February 2014, travelled as a couple
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2  Thank elegantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 17 February 2014

Dear Elegantraveler,

Thank you for a beautiful review.

A lot of thought went into everything from bathrooms, beds, the food,… but as many reviewers mention as well, it’s the genuine warmth of our team that makes it realy special.

Thank you for reminding us,

With warm regards,

Floris Boyen
General Manager

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Reviewed 6 February 2014

We have stayed in numerous top hotels (including the Monesterio, also run by Orient Express, next door) and this is the best. U.S. hotels could learn a lot from this place. Service, food, presentation all perfect. Location only a block from the main town square.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Rosemary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 17 February 2014

Dear Rosemary,

Thank you for your words.
Short but “the Best” is fantastic to read!

With warmest regards,
Floris Boyen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2014

This hotel is now on our list of the finest hotels in the world. It is charming and personal. The restoration has been thoughtfully and exquisitely done. The rooms are spacious and perfectly decorated and equipped. Each room is unique so be sure to let the staff know what you like when you reserve. We enjoyed the bar and restaurant on several occasions. The breakfast was a 'personal buffet' - which meant a perfect assortment of goodies were delivered to you...no picking through a buffet - wonderful idea!The staff were lovely and committed to making our stay wonderful - which it was! It was particularly nice to get a break from the large crowds of tourists and enjoy this little elegant oasis. The only challenge we had was with the reliability of the internet - I am sure this has been fixed by now. My deepest regret is that we won't be able to go to this hotel on a regular basis.

  • Stayed: November 2013, travelled as a couple
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2  Thank Edward068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 17 February 2014

Dear Edward,

Thank you for sharing here on Trip Advisor.

Indeed, as you mention the rooms are all very distinct and if any preferences it is allways great to receive these to best assign the room, all are great dough…

The Internet has now been revised and the optic fibre in the street has been replaced by our provider.

With warmest regards,

Floris Boyen
General Manager

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Reviewed 5 February 2014

We stayed here during our tour to Macchu Picchu over the Christmas/New Year's holidays. We've stayed at a lot of nice places and I agree with more than one reviewer that this was easily the nicest stay I've EVER had ANYWHERE for a number of reasons. 1. The Staff- nicest, most respectful, genuinely helpful and caring staff I've ever encountered. When we left my wife cried and hugged our personal butler Barnaby. 2. The setting. An old monastery recently renovated.To have the history, character, and beautiful serenity of the place with all the modern amenities, like radiant heat in the bathrooms, oxygen pumped into the rooms, etc...was amazing. ..this hotel has more character than anywhere I've ever stayed. 3.Attention to detail. From the hot cup of coca tea they offer when you arrive to the bellman taking your bags out of your room to the front on the day of your departure to the turn down service and little treats on your pillow....you want your butler to make you a pisco sour at night? Done. have him draw a bath with a selection of oils and herbs? Done. Example. On our first night, at turn down, they laid out a pair of his and hers slippers on the floor near the bed. My wife and I switched sides in order to sleep where we were accustomed. I guess we left the slippers by the bed the next day. That next evening at turn down the staff placed the slippers on the right side of the bed for us! They noted the change and remembered it. It's a little detail but indicative of our whole stay, incredible service and attention to detail, but behind the scenes, not at all stuffy or overbearing. The manager's happy hour reception in the bar was fun too, nice chance to mingle with interesting people from all over the world. We've already "done" Macchu Picchu but I would go back to Cusco just to stay at this hotel for a few days. Highly recommended without reservations!

  • Stayed: January 2014, travelled with family
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4  Thank RckyMtnDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Palacio Nazarenas, responded to this reviewResponded 7 March 2014

RckyMtnDoc,

Realy good to read your review, thank you!!
As you can imagine what we love to read most is regarding the service, the people. Words like “Genuinely helpful, respectful and caring” are great and go up on the wall for all to see. Service is where the difference lays indeed
With warmest regards and hopefully until soon.

Best Regards,

Floris Boyen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Palacio Nazarenas

Address: Plazoleta Nazarenas 223 | Plazoleta Nazarenas, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 171 Hotels in Cusco
Price Range: £220 - £536 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Palacio Nazarenas 5*
Number of rooms: 55
Official Description (provided by the hotel):
Set in a tranquil plaza behind Cusco's main square, this former palace and convent emerged from years of restoration to become one of the city's most exclusive hotels. Step past walls of Inca stones and into a cloistered courtyard with an ancient fountain at its heart. Then be surprised as contemporary Cusco comes to the fore: a fabulous spa, the city's first outdoor pool and stylish restaurants serving cutting-edge local cuisine. This intimate urban retreat has just 55 suites, each enriched with oxygen and with its own private bar where guests can create drinks accented with fresh ingredients grown at and around the hotel. ... more   less 
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