We stayed here 2 nights before we went to Machu Picchu hiking tour, a day after the hiking and when we arrived from the Amazon river tour before we left Peru. The service is excellent! We had a big luggage that we carried around since we were on a business trip before going to Peru, they let us leave it for storage on their hotel, we don't even have to take it out of our room, while we were on Machu Picchu hike and Amazon river tour. Every time we come back from the tour and checked in our luggages are ready on the room that we are going stay at.
The room doesn't have a centralized heater but they have a plug in radiator heater if you need it. I love the part that they give hot water in the container to put under your blanket so it warms up the bed.
The staff are great, very helpful. Just ask them what you needed they will try to help you.
The location is very good too, a few minutes from the main plaza.
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