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“Very comfortable Hotel”
Review of Novotel Cusco

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Novotel Cusco
Ranked #30 of 169 Hotels in Cusco
Certificate of Excellence
GreenLeadersBronze level
Ontario
Level 6 Contributor
221 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Very comfortable Hotel”
Reviewed 3 November 2013

Our group of 20 stayed here 2 nights. The rooms are simple but efficient. The floors are clean; they are laminate. We liked the blackout curtains, shower head, flat screen TV, safe and 2 stands for our suitcases. They only provide a free bottle of water on the first night. The shelving comes in handy as cupboards. The beds looked thin, but they were comfortable. The reception area is hidden away, off the covered courtyard.....Strange. We enjoyed the food selection at breakfast and had a delicious small meal in the courtyard one night. The elevators are so quick! The roads in the area are very narrow. The exterior of the hotel is very "simple" .

  • Stayed October 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank belleamie10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Novotel Cusco, responded to this review, 5 November 2013
Dear client,
Thank you for taking your time and share your experience at Novotel Cusco.
We really appreciate your comments and suggestions.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Vancouver
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2013

Great location a few blocks from main square. Rooms are modern and comfortable. The bellman are amazing - so quick and efficient. There are two computers in the lobby with internet access and free printing.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JYee26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Novotel Cusco, responded to this review, 25 October 2013
Dear client,

We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback.

I will share your comments with our team.

Thank you again for sharing your experience, and we wish your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, North Carolina
Level 5 Contributor
78 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 October 2013

Stayed there in Oct 13 for 2 nights -- the location is perfect, only minutes from main square and all the attractions are in walking distance. The main part of the hotel is a re-constructed old Colonial building, with an interior area surrounded by beautiful colonnades. The breakfasts were excellent. The rooms in the old part of the building are probably grand -- in the new part they are more like a Best Western or Holiday Inn Express -- which is to say they were clean, comfortable with all the furnishing, but rather "cookie cutterish" with no real special character. However, the location and the main courtyard trump that and make it a great place to stay. The staff was exceptionally helpful. Recommended.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dukedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Novotel Cusco, responded to this review, 25 October 2013
Dear client,

We appreciate your comments regarding your stay at the Novotel Cusco.

I will share your comments with our team.

Thank you again for sharing your experience.

Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 October 2013 via mobile

Stayed 2 nights in hotel, before and after Machu Picchu. Hotel is beautiful. The main floor is so nice to relax and drink your coca tea to fight the altitude sickness. Washrooms are very clean and shower is fantastic. Staff is extremely friendly. Breakfast offers plenty of variety. Location is great, 5 min from Plaza de Armas. Also walking distance to San Blas. Wifi service was a bit finicky in the rooms. Everything else was great.

Stayed October 2013
Helpful?
1 Thank Jjsalonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Novotel Cusco, responded to this review, 25 October 2013
Dear client,

I will share your comments with our team.

Thank you very much for sharing your experience at Novotel Cusco.

Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee, United Kingdom
Level 6 Contributor
162 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 7 October 2013 via mobile

Housed in a beautiful 16 c building the hotel has a great location in the heart of the city just around the corner from the main square and all of the sights. The hotel surrounds a very attractive indoor courtyard with a glass roof which doubles as a lounge/dining area. The rooms are large and well equipped inc wifi ,int tv ,good showers,etc. we had the breakfast which was good but ate out as there are some superb restaurants within walking distance.

Stayed October 2013, travelled as a couple
Helpful?
Thank Djh2711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 September 2013

Very generic hotel with a lovely courtyard. Rooms basic and look much like other Novotels around the world. We were met (I hesitate to use the word welcomed) by a glum looking chap to took what must have been a record 32 minutes to check us in. There were two of them on the desk but neither seemed to be interested that guests had arrived. We were the only ones too, it wasn't as if the reception area was busy. When I first went in the younger of the two was checking his text messages and we felt like we were interrupting him. After the debacle that was check-in he told us our room number. I had to ask him how we found our room to which he dismissively told me to go find the concierge!? Bizarre attitude from the staff and I think a little extra training here would be a good investment as this wasn't an isolated case. Breakfast was served from 4:30am until 9:30am - we set our alarms for 9am, had a brief shower and made it down by 9:20am. When they say breakfast is served until 9:30am, they mean it. The staff did not acknowledge us on arrival in teh restaurant and I had to approach them only to be told it's a buffet, find yourself a seat and help yourself. They did not even clear our dishes after our first helping. The staff were too busy trying to finish off. 2 other guests came in after us, yet still before 9:30am and the buffet was all turned off on the dot of 9:30am, before they had a chance to help themselves. It's disappointing to see this level of disregard from the staff in an International branded hotel. I would recommend the Casa Andina around the corner!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cdmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Cusco

Property: Novotel Cusco
Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cusco
#11 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco

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