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“Nice and well located hotel”
Review of Novotel Cusco

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Novotel Cusco
Ranked #30 of 169 Hotels in Cusco
Certificate of Excellence
GreenLeadersBronze level
Sydney, Australia
Level 6 Contributor
141 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Nice and well located hotel”
Reviewed 4 December 2013

Our stay at the Novotel in Cusco was very pleasant, although we did have a little problem waiting for a taxi that never came to pick us up which the hotel apologized for later on, our stay was great. the hotel is well located, very clean, it has a beautiful lay out and very kind staff. We have nothing to complain about. The breakfast which was included in our fee has lots of options. We had dinner there as well and the food was beautiful. Internet is good but we had a little problem not being able to use two computers with the same user and password but as we were on holidays it didnt bother us at all. overall it was pleasant and I would definitely recommend it.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank simagagnini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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  • Danish first
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English first
Chester, United Kingdom
Level 6 Contributor
127 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 December 2013

Within easy walking distance of the main square this hotel couldn't be better placed. Its on a narrow but busy street but our colonial room had really thick wooden shutters which shut out all the external noise which meant we had no problem sleeping. There is a large traditional courtyard which is protected from the elements by a large glass roof. All of the staff were first rate, especially Carlos who deserves a special mention, a lovely guy who went out of his way to be helpful. Every hotel should have a Carlos! The one downside we felt were the breakfasts which simply were not a parch on the those of the other hotels we used (mainly Casa Andina Private Selection). But for the breakfasts this hotel would have got full marks.

Room Tip: Upgrade to a colonial room, well worth the extra cost.
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  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
Thank FandDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 November 2013

This hotel has it all, not only is it within walking distance to most attractions in the main square but its a converted manor style house with plenty of charm. Having the large glass covered courtyard provides a sheltered room with all of the benefits of being outside. No matter the weather you can pull up a chair and relax.

The rooms were clean and comfortable (although i found the beds firm)

  • Stayed October 2013, travelled with friends
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Helpful?
Thank Adriwil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level 5 Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 November 2013

I loved nearly everything about this hotel. It is in an excellent location just blocks from the Plaza de Armas (historic square) and cathedral. Restaurants, sights, laundry service, shopping etc etc are all within easy walking distance. The hotel is a converted older building so has character - including an enclosed courtyard that houses part of the hotel's restaurant - which is comfortable, reasonably priced and tasty. The complementary breakfast is extensive and delicious.
My room was huge, modern, clean and comfortable and had a balcony overlooking a quiet side street and up a hill covered in tile roofs. Some of the other guests complained of too much heat in the rooms, but I didn't notice this issue, perhaps because my room had two outside walls and it was cold and wet outside.
If there was private security, they were much more subtle than in Lima. This was a bit of a relief after the excessive(?) prevalence of security in Lima.

On the downside, the front desk staff are easily frazzled and seldom had change for the larger bills dispensed at ATMs - small bills/coins are a critical necessity in Peru. And the concierge did not seem comfortable with his English. Cusco is very much a tourist town - with 40 flights (of mostly tourists) arriving from Lima every morning, so a competent concierge is really important. Finally, the two computers available for guests' use worked well - however, I have NEVER sat at such an uncomfortable set-up in all my years. I could hardly stand to use the PCs for more than a minute or two. Perhaps this is deliberate.

Room Tip: I believe that rooms overlooking the front would be a bit noisy.
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  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
Thank PortlandKLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
2 reviews
Reviewed 22 November 2013

This is a nice 4 star hotel with a great central location and nice rooms. However we are currently here for 2 nights and the weather has been hot although cooler now. However the room is stifling hot 23deg to 25deg and there is no air conditioning and the heating is on all over the hotel. If you like us from the UK like cooler conditions and a good night sleep, you will not get this at this hotel. I would have thought for 4 star you would expect air conditioning.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 6 Contributor
125 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 20 November 2013

Novotels, as others post, are very often concrete blocks, but Novotel Cusco is extremely characterful, housed in an historic building in the centre of Cusco. The tasteful conversion into an hotel retains the architectural heritage and includes a glass roofed courtyard setting for the restuarant. The ultra modern standard rooms are in contrast and maybe just jar a bit, however, all mod cons are there and they are clean and make a very comfortable base for visiting Cusco. I notice that the hotel does have superior "colonial" rooms, so might be more in keeping with the hotel in general. Those willing to spend a bit more should check these out.
Breakfast buffet very comprehensive
Excellent value hotel.

Room Tip: Ask about the "colonial" rooms
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, Maine
Level 6 Contributor
231 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 14 November 2013

Novotel brings to mind a high rise hotel, but this was anything but! Set in the old part of Cusco, the lobby and courtyard restaurant/ seating area are beautiful. We stayed in the modern rooms which were typical modern hotel rooms. The location makes a stay here definitely worthwhile.

  • Stayed October 2013, travelled as a couple
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Christine U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Cusco

Property: Novotel Cusco
Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cusco
#11 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco

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