Our stay here was quite nice. The rooms were cozy with nice and big beds. Shower was very comfortable. The rooms were equipped with air conditioning which was not working. When I called for help, I was told that cooling is disabled due to a cold climate outside. We rather didn't open windows as the noise and smell from cars was way too much under our windows, facing street. Hotel has some technical faults in their reservation system as I've had a prepaid reservation which wasn't reflecting in their systems.. Additionally, I've booked twin room and they had a double bed in their system. And then, my checkout time was 12 (noon) and according to reception staff, I was told the checkout time is 09 am.... When I requested for late checkout, I was told there is a charge for that, and sadly noone considered my Accor silver card. Besides that, we liked that breakfast was starting as early as 04:30 for people leaving early to Machu Picchu. Buffet selection was also rich and very tasty.
- Official Description (provided by the hotel):
- The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Cusco Hotel Cusco
- Cusco Novotel
- Accor Cusco