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“good hotel with few problems” 3 of 5 bubbles
Review of Novotel Cusco

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Novotel Cusco
Ranked #29 of 162 Hotels in Cusco
Certificate of Excellence
GreenLeadersBronze level
Dubai, Dubai, United Arab Emirates
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“good hotel with few problems”
3 of 5 bubbles Reviewed 14 May 2014

Our stay here was quite nice. The rooms were cozy with nice and big beds. Shower was very comfortable. The rooms were equipped with air conditioning which was not working. When I called for help, I was told that cooling is disabled due to a cold climate outside. We rather didn't open windows as the noise and smell from cars was way too much under our windows, facing street. Hotel has some technical faults in their reservation system as I've had a prepaid reservation which wasn't reflecting in their systems.. Additionally, I've booked twin room and they had a double bed in their system. And then, my checkout time was 12 (noon) and according to reception staff, I was told the checkout time is 09 am.... When I requested for late checkout, I was told there is a charge for that, and sadly noone considered my Accor silver card. Besides that, we liked that breakfast was starting as early as 04:30 for people leaving early to Machu Picchu. Buffet selection was also rich and very tasty.

Room Tip: ask for a room which is not facing the street
See more room tips
  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,294 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
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English first
Moscow, Russia
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 6 May 2014 via mobile

We stayed 2 nights at this hotel to visit Cusco and on our way to and back from Machu Picchu. The hotel has a very nice atmosphere with a Spanish style courtyard. The rooms are relatively simple and not so spacey, but quite ok. Excellent location in the centre of Cusco.

Stayed May 2014
Helpful?
Thank anders_brazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Novotel Cusco, responded to this review, 7 May 2014
Dear client,
Thank you for prefered Novotel Cusco and share your experience as our guest.
We really appreciate your comments.
Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plovdiv, Bulgaria
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

Great staff, great location, one of the best staff that I've seen ever! Highly recommend you. The only one negative is the narrow street just to the hotel. It's a bit noisy. Overall 10 of 10. The best hotel in Cusco!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Sunny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Gerente at Novotel Cusco, responded to this review, 7 May 2014
Dear client,
Thank you for choose Novotel for your stay in Cusco.
We appreciate for taking your time and let us know about your experience with us.
I will share your kind comments with all my team.
Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
146 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

This hotel was not chosen by us but was selected by the tour operator as a part of our tour, which included a visit to Machu Picchu, followed by a cruise, out of Lima, with Holland America Line. It turned out to be a very good choice although I can't comment on room prices as it was all part of a package. However, since we are fans of Accor Hotels, no doubt we would have chosen it anyway.

The hotel is, as are many in Cusco, developed from an Spanish colonial “palace”, originally the home of Spanish administrators. It is within easy walking distance of all of the main tourist attractions in the city although, as Cusco is at around 11,000 feet, walking will always take more effort than at sea level. Indeed, a number of our party suffered altitude sickness, so take care.

It is centred on a very attractive square courtyard, with a central fountain and surrounded by a cloister at first floor level, which leads to some of the rooms there. The courtyard is covered by a glass roof, which permits daylight but keeps out bad weather. Here you can eat or simply relax.

Our room (511) was on the top floor and the views from our window, over the roofs of Cusco, were spectacular. The room was large and very comfortable, with a generous bathroom, in which there was a bath with a shower built-in. Everything was spotless and well maintained and toiletries provided. The only issue was the one I find with just about every hotel: insufficient hooks. Otherwise, no complaints.

Although the road outside the entrance to the hotel was always busy, little traffic noise penetrated the hotel and none was apparent in our room. We enjoyed a good night's sleep throughout our stay.

The TV in the room had BBC World News so we were able to keep up with events during our holiday.

We only took breakfast in the hotel so cannot comment on evening meals but the breakfast was provided on a buffet basis and proved perfectly adequate. Throughout the day, coca tea is provided free of charge in the bar and was welcome after a tiring day visiting the local sites. We ate out in the evening and, conveniently, the hotel is very close to some of the top recommended restaurants.

Throughout our stay the staff were consistently friendly and helpful and eager to make our stay as enjoyable as possible. Were we ever to return to Cusco we would have absolutely no issues with staying here again.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank grahamft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

I would like to share an experience from a recent trip to Peru during the Easter period in April 2014 with a great outcome. I was on tour with Trafalgar Tours in South America and we stayed at the Novotel Hotel, Cusco, Peru overnight and checked-out on Good Friday 18/04/14 to depart for Lima, Peru. At the airport in Cusco, I realised that I had left my wallet in the hotel safe which was opened after I had checked out. It was a black wallet and could not have noticed it over a black covering in the safe. It was too late to return to the Novotel in Cusco to retrieve the wallet as we were in the departure lounge and I ended up cancelling my Credit Cards immediately with Australia. Our guide rang the Hotel and housekeeping could not locate the wallet as well. Upon arrival in Lima, Peru our guide advised that the Novotel Cusco had located the wallet. Being Good Friday and a National Holiday it was always going to be a challenge to courier a wallet from Novotel Cusco to Novotel Lima. I have to thank the Manager at Novotel Cusco, Daniel who arranged for my wallet to be delivered to the front desk at Novotel Lima at 11.30pm on the same day, Good Friday. The wallet still had both my Credit Cards intact and cash up to A$600 still safely inside the wallet.
My experience gave me a very different perspective of people in Peru and South America. I was overwhelmed by the charm and helpfulness from the staff at Novotel, Cusco and could not speak more highly of their honesty and trust which also reflects their service, especially the Manger, Daniel.
They certainly made the rest of my journey to Chile that much more memorable and enjoyable. It is certainly a story I will cherish and remember as part of my fabulous visit to South America.
Kind regards,
Michael

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MICHAEL T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan L, Manager at Novotel Cusco, responded to this review, 8 May 2014
Dear client,
Thank you for taking your time to let us know about your experience with Novotel Cusco.
We are glad to know you received your wallet before your next trip out of Peru.
I will share your compliments with all our team and specially with Daniel.
Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
138 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 24 April 2014

Stayed a couple of nights in this hotel. Not bad for the price. The standard room we stayed in was a bit snug,larger than a European hotel room, but smaller than a US hotel room. The bed was comfortable, have hardwood floors, cable TV, AC and considering the of the room, the bathroom was pretty good sized and modern. Our room was overlooking a simple garden. It's a short walk to the historical plaza. The hotel offers breakfast, lunch and dinner, but because we were out and about, we really didn't get a chance to dine in. But there are many good local restaurants nearby, both cheap and expensive (both were good either way :))

When you walk through the gates of the hotel, you'll be facing the courtyard. There are many doors with little or no signs. So, if you're looking for the registration desk, it's on the right side of the courtyard. :)

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jetters888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
206 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

This Novotel is not typical of chain hotels. It is in an old building located in a narrow old town street within walking distance of the old town centre & restaurants. The entrance courtyard is extremely well done. Breakfast was good - we didn't eat any other meals here. A very upmarket character filled hotel in Peru. Staff were helpful.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Cusco

Property: Novotel Cusco
Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cusco
#11 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco

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