This hotel has two good attributes - a good location and a decent restaurant. However, they are both cancelled out by the Marriott around the corner which has an equally good location and an even better location. I stayed at the Novotel as part of a tour and was disappointed by the nearly non-existent WiFi. It also is very noisy and the staff was rude. They improperly processed my credit card and said it was declined. It wasn't. I spoke to my credit card company and said the charge was pending and then charged my boyfriend's card as well and so we were technically charged twice (we are disputing the other charge). When I put my credit card company on the phone with the desk clerk, she shrugged her shoulders and provided no apology. Rude. They do have a nice lobby. Stay at the Marriott around the corner (and no, I don't work for Marriott).
- Official Description (provided by the hotel):
- The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more less
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- Also Known As:
- Novotel Cusco Hotel Cusco
- Cusco Novotel
- Accor Cusco