Due to some odd scheduling, I stayed at the Novotel Cusco in 3 separate rooms on 3 separate nights. Cusco was the last part of my 2-week Peru trip, spanning our 4-day Inca Trail trek, and my boyfriend was determined to stay at a nicer hotel and to indulge a bit, so we got a Colonial (Superior) room all 3 nights.
There are only 16 colonial rooms, located on the second floor around the main courtyard. The Novotel is arranged so the initial entry is into a glass-covered colonial courtyard, with the rooms on the second floor overlooking the courtyard, and with the modern section off the back. The courtyard is a charming and comfortable place to sit.
The location was great. Most of our friends stayed at the Casa Andina Catedral, which was literally half a block from the Cathedral and Plaza de Armas, but the Novotel was less than 3 short blocks away from that. I ran back and forth between the hotels more than once. It was also very walkable to Qoricancha.
The service was good, almost excessively so at times. When we checked in, we were in a bit of a hurry since we needed to get to the Llama Path office that evening before they closed, but they sat us down in the courtyard, brought us tea, and wouldn't let us go directly to the desk to check in ourselves (kept bringing over forms for us), which might have been good under other circumstances but was a bit slow when we were in a hurry. Our second night, we checked in and paid, and came back to find a note saying they had no record of our payment. Luckily, my bf had the receipt, and was able to straighten it out, but that was annoying. However, the concierge guys were wonderfully helpful and efficient at all other times, taking our luggage to store it, opening the doors for us, making sure our bags made it to our room each time we arrived. They also stored our luggage safely while we did our Sacred Valley and Inca Trail tours. Plus, the front desk let me make a number of local phone calls when things went a bit wrong with my private Sacred Valley tour to straighten things out.
Breakfast was the best spread of any free hotel breakfast I had in Peru. Yogurts/cereal, 3 different types of juices, hot foods like eggs, pancakes, sausage, bacon, and veggies, lots of different types of bread, various pastries... There was also free coca tea in the courtyard.
There was free wifi in the courtyard (didn't work in the rooms). Internet in the bar was expensive compared to internet at the cafes.
Having slept in 3 different colonial rooms, I'm pretty sure they're all different. They all have an outer and inner door, which helps to block sound from the courtyard, but the layout inside was different.
The first night, we were in room 328, which was in the corner opposite the stairs. The layout had an initial sitting area with two chairs and a table, and the bedroom through an open doorway. Nice big king bed with down pillows, nice big bathroom with bath/shower, sink and good-sized counter... high ceilings, wood floors, a desk, flatscreen TV we didn't use... It was a pretty charming room and we quite liked it, except for the fact that when we used the shower, a huge puddle formed on the floor, and the sink drained slowly. These two things turned out to be characteristics of all 3 rooms - we realized the bathtubs were badly designed in that the joint between wall and bathtub sloped downwards so any water that went down the wall would channel straight out onto the floor.
The second room was 322 and to me, a bit of a disappointment. Laid out pretty much like an ordinary hotel room - two chairs and table right next to king bed in a standard rectangular shaped room - though it did have the high ceilings, wood floors, nice furnishings of the other room. It was still comfortable (and still had a wet bathroom floor) but seemed to me like a more ordinary room. My bf liked it.
The third room (323) was by far the best, and made me wonder about the pricing of these rooms. This room had a loft with two additional double beds, a large dresser, and flatscreen TV of its own, in addition to the main section with its king bed, desk, table and chairs. The bathroom had the toilet in its own little room, which was nice, and the floor seemed to be heated. This room basically had twice the capacity and furnishings of the other rooms but the same cost. Really nice. On the other hand, this was the one morning we slept in and we discovered the room was *really* noisy because it was right over the breakfast area. You could basically hear everything from the breakfast area and kitchen, people walking around, dragging chairs, talking...
Overall we enjoyed all 3 stays and our indulgence, but I did feel there were some annoyances that shouldn't have come given how much we were paying, like the mixup with the room payment on the second day, the noie in the morning, and the big puddle on the bathroom floor after each shower. It's a nice hotel, nice location, good service, good breakfast, comfortable beds, and nice rooms, and I would recommend it. It's just not perfect.
- Official Description (provided by the hotel):
- The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more less
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- Also Known As:
- Novotel Cusco Hotel Cusco
- Cusco Novotel
- Accor Cusco