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“Nice hotel/location, colonial rooms vary widely, some small issues.”
Review of Novotel Cusco

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Novotel Cusco
Ranked #30 of 171 Hotels in Cusco
Certificate of Excellence
GreenLeadersBronze level
Reviewed 8 June 2009

Due to some odd scheduling, I stayed at the Novotel Cusco in 3 separate rooms on 3 separate nights. Cusco was the last part of my 2-week Peru trip, spanning our 4-day Inca Trail trek, and my boyfriend was determined to stay at a nicer hotel and to indulge a bit, so we got a Colonial (Superior) room all 3 nights.

There are only 16 colonial rooms, located on the second floor around the main courtyard. The Novotel is arranged so the initial entry is into a glass-covered colonial courtyard, with the rooms on the second floor overlooking the courtyard, and with the modern section off the back. The courtyard is a charming and comfortable place to sit.

The location was great. Most of our friends stayed at the Casa Andina Catedral, which was literally half a block from the Cathedral and Plaza de Armas, but the Novotel was less than 3 short blocks away from that. I ran back and forth between the hotels more than once. It was also very walkable to Qoricancha.

The service was good, almost excessively so at times. When we checked in, we were in a bit of a hurry since we needed to get to the Llama Path office that evening before they closed, but they sat us down in the courtyard, brought us tea, and wouldn't let us go directly to the desk to check in ourselves (kept bringing over forms for us), which might have been good under other circumstances but was a bit slow when we were in a hurry. Our second night, we checked in and paid, and came back to find a note saying they had no record of our payment. Luckily, my bf had the receipt, and was able to straighten it out, but that was annoying. However, the concierge guys were wonderfully helpful and efficient at all other times, taking our luggage to store it, opening the doors for us, making sure our bags made it to our room each time we arrived. They also stored our luggage safely while we did our Sacred Valley and Inca Trail tours. Plus, the front desk let me make a number of local phone calls when things went a bit wrong with my private Sacred Valley tour to straighten things out.

Breakfast was the best spread of any free hotel breakfast I had in Peru. Yogurts/cereal, 3 different types of juices, hot foods like eggs, pancakes, sausage, bacon, and veggies, lots of different types of bread, various pastries... There was also free coca tea in the courtyard.

There was free wifi in the courtyard (didn't work in the rooms). Internet in the bar was expensive compared to internet at the cafes.

Having slept in 3 different colonial rooms, I'm pretty sure they're all different. They all have an outer and inner door, which helps to block sound from the courtyard, but the layout inside was different.

The first night, we were in room 328, which was in the corner opposite the stairs. The layout had an initial sitting area with two chairs and a table, and the bedroom through an open doorway. Nice big king bed with down pillows, nice big bathroom with bath/shower, sink and good-sized counter... high ceilings, wood floors, a desk, flatscreen TV we didn't use... It was a pretty charming room and we quite liked it, except for the fact that when we used the shower, a huge puddle formed on the floor, and the sink drained slowly. These two things turned out to be characteristics of all 3 rooms - we realized the bathtubs were badly designed in that the joint between wall and bathtub sloped downwards so any water that went down the wall would channel straight out onto the floor.

The second room was 322 and to me, a bit of a disappointment. Laid out pretty much like an ordinary hotel room - two chairs and table right next to king bed in a standard rectangular shaped room - though it did have the high ceilings, wood floors, nice furnishings of the other room. It was still comfortable (and still had a wet bathroom floor) but seemed to me like a more ordinary room. My bf liked it.

The third room (323) was by far the best, and made me wonder about the pricing of these rooms. This room had a loft with two additional double beds, a large dresser, and flatscreen TV of its own, in addition to the main section with its king bed, desk, table and chairs. The bathroom had the toilet in its own little room, which was nice, and the floor seemed to be heated. This room basically had twice the capacity and furnishings of the other rooms but the same cost. Really nice. On the other hand, this was the one morning we slept in and we discovered the room was *really* noisy because it was right over the breakfast area. You could basically hear everything from the breakfast area and kitchen, people walking around, dragging chairs, talking...

Overall we enjoyed all 3 stays and our indulgence, but I did feel there were some annoyances that shouldn't have come given how much we were paying, like the mixup with the room payment on the second day, the noie in the morning, and the big puddle on the bathroom floor after each shower. It's a nice hotel, nice location, good service, good breakfast, comfortable beds, and nice rooms, and I would recommend it. It's just not perfect.

  • Stayed: June 2009, travelled as a couple
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1  Thank hardtosay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 June 2009

We stayed here for five nights. Locaion is great as everyone says. The patio/terrace is very pretty. The continental breakfast is really yummy. The best is this light lemon bread/cake with a sugary crust. Sooooo good. I never got tired of the food and it is included in the room rate. My husband had lunch one day at the hotel and said it was good. Bed is comfy. They have american style outlets in room. We liked it a lot. The one thing that they don't include is tissues in the room, but that seems to be a Peru thing. We were with a large group staying at various hotels throughout Cusco and based on their feedback regarding their hotels, Novotel seemed to be the best of the bunch. Go for it.

  • Stayed: May 2009
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2  Thank jmuamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor C, General Manager at Novotel Cusco, responded to this reviewResponded 24 January 2017

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care!
Victor Collantes
General Manager
NOVOTEL CUSCO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2009

I just got back from 10 days in Peru, including the Inca Trail. Given we'd be hiking for 4 days/3 nights we wanted to stay at nice hotels before and after. We stayed for 2 nights at the Hotel Monastario, which is the highest rated hotel in Cusco, before checking into the Novotel for 1 night before the trek and 1 night after. Our only regret of the trip is that we didn't stay at the Novotel for our entire time in Cusco. The hotel is in a great location (just a few blocks from the Plaza de Armas), has a nice breakfast buffet, and friendly staff.

We were only wary of staying here because there were limited reviews in our tour books and on this site. For the price, you can't beat it!

  • Stayed: May 2009, travelled with friends
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2  Thank Shoegirlcv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2009

We stayed in the Novotel for four nights. We had been in other more remote areas of Peru for the nine days before that. Maybe that is why the new section's decor did not bother us at all. We looked at a Colonial room which was very dark. We stayed in the new section on the top floor and had a wonderful view. Yes, the decor is generic, but it is also nice with very comfortable king bed and a large bathroom with all the amenities. This was nice after more rustic stays. The courtyard is a nice meeting area and the breakfasts are good. The location can't be beat.

  • Stayed: May 2009, travelled as a couple
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1  Thank 100db
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2009

We arrived after 5:00PM The room was in Colonial section with no windows(stuffy), move into a room with windows in Colonial section. Big room (328). Standard breakfast.. We like the area where the hotel was located for wallking around town.

  • Stayed: April 2009, travelled as a couple
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Thank Noelehua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2009

We stayed as part of tour, but paid extra in England to upgrade to a Colonial Room it was definately worth it, the room was lovely, romantic a really good bed and feather pillows, just above the courtyard, although it was a little stuffy as there was no air conditioning. Would like to have stayed longer in Cusco, easy to walk around from this hotel, but it all takes a little longer due to the high altitude.

We did hear other memebers of our group complaining about the hard pillows in the new section of the hotel

  • Stayed: March 2009
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1  Thank Chrissybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2009

The hotel was beautiful, we stayed in the "colonial" room which was in the center of the hotel with a great view and beautiful room. I loved the staff, they all went out of there way to accommodate us, food was great, theres a great breakfast buffet and all day restaurant service in the "court yard" area. Very Relaxing, i really have nothing bad to say about it.

  • Stayed: April 2009
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1  Thank keelytate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Cusco

Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cusco
#11 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#21 Family Hotel in Cusco
#27 Romantic Hotel in Cusco
Price Range: £75 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco

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