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“Great Location and Value in Cusco” 4 of 5 bubbles
Review of Sonesta Hotel Cusco

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Sonesta Hotel Cusco
Ranked #12 of 162 Hotels in Cusco
Certificate of Excellence
New York City, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Location and Value in Cusco”
4 of 5 bubbles Reviewed 29 August 2013

My wife and I stayed here on our way back from Machu Pichu and used the hotel as our base the day before we headed back to Lima. The hotel looks pretty new and clean - it reminded me a lot of a Courtyard by Marriott to be honest. Its not a luxury hotel, but when compared to other hotels in the area - this must be one of the best. I liked that everything looked so new, including the linens, paint, restaurant, etc.

I recommend that you book direct and pay attention to the different rate options they give. Some of them include american breakfast and make sure you pay special attention to the total number of people in the room, Sonesta is very strict about this in Peru. Overall, it was a great experience and a hotel if you're hoping to walk around and explore Cusco by foot

Room Tip: Ask for a room with a balcony facing the street - nice views, but could be noisy at times because of...
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  • Stayed September 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JGARCIASD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 4 September 2013
Dear Guest,

We are delighted to hear that you enjoyed your stay with us and we look forward to host you soon again in the near future.

Yours sincerely

Ivan Pérez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,486 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
Centreville, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 August 2013

We stayed there for three nights and the stay couldn't have been any better. The staff were always friendly and everyone treated us well. Overall a very good experience. One thing i could suggest is to have a electric water heater in the room or to provide one upon request. Even though the staff always provided us with hot water when we needed them it would be convenient to have that at the room without bothering anyone. However all the other positives made the stay really nice and pleasant.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NB B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 4 September 2013
Dear guest

We are delighted to hear that you enjoyed your stay with us and we look forward to host you soon again in the near future.

Yours sincerely

Ivan Pérez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 August 2013

We are just returning form out vacation from Cusco Peru. From the moment we enter to the moment we left the hotel. We got the red carpet treatment. This hotel bends backward for customer services. As we check into the hotel we were greeted at the door with drinks and ask to set in the lobby while they kindly check us in and took our bags to the room. The morning breakfast was perfect. There is something for every type of morning eaters. The room was clean and we always had hot water. The room has NO AC but not to worry the temp there is always cool. Believe me you will be fine. I live in Florida and I was so comfortable at all times. I would highly recommend this hotel to anyone going to visited this beautiful city.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank silvia t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 4 September 2013
Dear guest,

Thank you very much for sharing your experience during your visit to Cusco through the trip advisor webside.

Thank you very much for your preference and for choosing us for your visit to Cusco, I hope that someday in the future we have the opportunity to welcome you and your family back and please feel free to us in anything you may need.

Warm Regards,
Ivan Pérez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 August 2013

With the wide array of hotels to choose from, Sonesta Hotel did not disappoint. The staff is very friendly, the breakfast buffet is plentiful, the pisco sours are one of the best I've had, and the lobby is modern.

The rooms are comfortable, with a dock for your iPod, flat screen tv, soft linens, and room service. My room did not face the main street, so it was very quiet, except for the noise from the hallways that can echo into your room.

When checking in, make sure you are happy with your hotel room. The original room they gave me was small and overlooked an alley filled with buckets and clutter. I asked for a new room right away and was accommodated immediately.

The hotel is a 15 minute walk from the Plaza de Armas - great if you're acclimating and need to stay in trekking shape. If you're not into walking that far, take a taxi. The hotel can call one for you.

Free Wifi in the hotel made using my smartphone easy. There is also an open-space business center in the lobby with computers.

I stayed here before and after my Inca Trail trek. After trekking for four days, it felt luxurious staying here and enjoying the amenities.

  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PeaceLoveJoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 21 August 2013
Dear Guest,

Thank you very much for taking the time to share with us your comments through the Trip Advisor website.

We appreciate your comments; they serve us an invaluable tool to improve in search of the excellence.

We hope you can stay again at Sonesta Hotel Cusco, if you have any aditional suggestion or comment please do not hesitate to contact us.

Sincerely,

Iván Pérez Gárcia

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
savannah, ga
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 August 2013

Yes, the rooms are small, but it didn't break the experience. The staff was very friendly and helpful, and they even helped in communicating with TACA when there was some confusion with our flight back to Lima. The hotel was also very conveniently located to restaurants and shops.

  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MalissiaMcG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 6 August 2013
Dear Guest;

We really appreciate your opinion throught the Trip Advisor web site and thank you very much for taking the time to share with us your comments.

I would like to extend my sincere apologies for the room. However we could make your stay more pleasant.

Thank you for your comments and for giving us the opportunity to know your opinion about our facilities and services, they serve us an invaluable tool to improve in search of the excellence.

Best regards

Iván Pérez García
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 19 July 2013

I visited the Hotel Sonesta in Cusco for 7 nights this June (2013). I pre-booked and paid with Amex Travel on my Amex Card. When I checked in it told them I had previously paid in full to be sure there was no confusion. They said okay fine. When I checked out they presented me with a bill for the full fair and I showed them my paid reservation again and they fixed the bill to only incidentals and I signed. When I got home I saw on my bill they charged me again anyway for the full amount. I have emailed and tried to reach the hotel now for 2 weeks with no response. I had to ask American Express to put in a dispute as it is clear to see I paid the room twice. Very disappointing.

As far as the hotel the main point may be it is not within walking distance of the center. But cab is easy to get and very cheap. 4 Soles.

The hotel restaurant is pretty boring in my opinion and I had to look elsewhere. There are a few nice restaurants nearby. There is a great shopping center right across the street to get all the souvenirs you could ever want.

The room was fine and clean however I had to move rooms because the first room basically had no window at all or no exposure to outside. They did move me with no problem

This is not a historic building but a relatively new building catering I think more to business or travelers looking for an American style hotel.

Had it not been for the billing issue and lack of any response to fix I would have given 4 stars.

Room Tip: If you get a room with no window ask to be moved. Seems like they put people in them and if you don...
See more room tips
  • Stayed June 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank RickSFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 22 August 2013
Dear Guest,

Thank you very much for taking the time to share with us your comments through the Trip Advisor website.

I would like to extend our sincere apologies for not being able to exceed your expectations during the process of your Chek out, we had made all the respectives procedures with your credit card to resolve this problem and it was solved.

We already verify the corrective procedures in order to prevent future problems, your comments serve us an invaluable tool to improve in search of excellence.

Sincerely,

Iván Pérez García

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
186 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 17 July 2013

We spent 3 nights at this hotel, and were very pleased. Our room was modern, comfortable, and though not huge, was big enough. The staff was very courteous and professional. The breakfast which was included, was very good too, again with great service and staff. The lobby, rooms, etc are very modern and welcoming. They have a few computers with internet access available for guest use. We did not mind being 15 min walk away from the main plaza, as it was an opportunity to walk and get a feel for the place. The comfort of the hotel is well worth the walk. I would definitely go back and stay again.

Room Tip: We stayed in 326, and were very comfortable.
See more room tips
  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lv2Teach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 6 August 2013
Dear Guest,

Thank you very much for taking the time to share with us your comments through the Trip Advisor website.

Thank you for your comments and for giving us the opportunity to know your opinion about our facilities and services, they serve us an invaluable tool to improve in search of the excellence.

Sincerely,

Iván Pérez García
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Hotel Cusco

Property: Sonesta Hotel Cusco
Address: Avenue. El Sol 954, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Cusco
#8 Luxury Hotel in Cusco
#14 Family Hotel in Cusco
#18 Romantic Hotel in Cusco
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sonesta Hotel Cusco 4*
Number of rooms: 127
Official Description (provided by the hotel):
Sonesta Hotel Cusco is the best place to stay away from the bustle of downtown, we are welcoming you to share contemporary and modern facilities with the comfort that you deserve, our associated are oriented to provide you the best quality services, finally you can delight with our specific services that will make your experience in the magical city fantastic. We are committed to create solutions to your needs, exceeding your expectations and leave you happy, that's our goal thinking in you. ... more   less 
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Also Known As:
Howard Johnson Cusco
Cusco Howard Johnson

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