Water from shower all over the bathroom, wifi didnt work. Staff said manager would call to help us, never got the call. Fruits and cereal were not replenished during our breakfast.
Changed rooms next day, no bath towel, safe not working, sink with problem... was thirsty and opened the minibar, nothing in there, nobody told us you need to ask them to fill the minibar. Called room service for a water that cost 5 soles.
When asked about "what you thought of your stay" I mentioned all the issues, that paying US$150 per night we expected a better experience and they said "we are sorry, we will take note of that". The manager was at the counter and pretended he didn't hear anything. They charged us for the water, and that was all the staff could do for us.
Apologies won't change the fact we had a bad hotel experience during New Year 2014!More
- Free Wifi