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“great staff, good location” 4 of 5 bubbles
Review of Sonesta Hotel Cusco

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Sonesta Hotel Cusco
Ranked #12 of 162 Hotels in Cusco
Certificate of Excellence
Concepcion, Chile
Level Contributor
120 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“great staff, good location”
4 of 5 bubbles Reviewed 27 April 2014

good hotel, it just 2 blocks from bus station that goes to mach-picchu. less than 10 blocks from cathedral and plaza. just crossing the street you have a market where you can buy beautiful things at a much better prices than downtown. The service is very nice and helpful. I was traveling with 2 kids and they were always trying to make me feel like home. Breakfeast are so good, natural juices and good fruit, besides everything else you can imagine. Totally recommended.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Patricia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review, 28 April 2014
Dear guest, it´s good to know that our service was also memorable for you and your family, in Sonesta Cusco we work in every detail to make your stay unforgettable one. Thanks for your valuable comments.

Ivan Perez
General Manager
Sonesta Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,471 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
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Santiago
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 8 April 2014 via mobile

This is a nice place to relax after a long excursion day!! They receive you with a "mate de coca" to acclimatize to the altitude! The service is excellent and the rooms are very clean!, They pamper you in every detail, good location, excellent to walk to downtown!! I really recommend it!! They are located just four blocks of downtown!! Excellent for couples or a family trip, we really enjoy the people that work there!! The breakfast has a good selection of fruits, cereals and omelettes prepare in front of your eyes!! It is the best way to really start your day!!

Stayed April 2014, travelled with family
Helpful?
1 Thank Sandra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review, 10 April 2014
Dear guest, thank you for the nice comments, we are pleased that your stay has been memorable and that you have enjoyed all the service that Sonesta Cusco offers.
Sincerely
Ivan Perez
General Manager
Sonesta Cusco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tangerang, Indonesia
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

It is situated on the main road, right across from the traditional handicraft market.
The ticket place to buy the machu pichu entrance tickets and bus are also within walking distance, mind you it's a bit of a workout to walk in Cusco due to the altitude.

Wonderful and newly renovated modern room. Looking for a tv and having to call the reception to find out that it is nicely tucked with a motorized to come up from the cabinet in front of you.

Room Tip: Look for top floor for wonderful view of the park in front of the hotel.
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  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank AgungP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review, 8 April 2014
Dear guest, We're glad that the location of the hotel was useful in your visit to this city. Thank you for the comments on Sonesta Cusco, we´re a modern hotel that will continue to work to offer you a quality service.
Carefully
Ivan Perez
General Manager
Sonesta Cusco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
580 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 435 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

This is the perfect hotel for business or leisure. The first thing that impressed me was the staff setting up an airport pickup for me at my arrival (please call with flight information 24 hours in advance). The location was perfect 2-3 blocks from the Train Station for Macchu Picchu (Wanchaq Station). There were many restaurants, cafes, and gift shops located very close. You could easily catch a taxi ($1 or 3 soles) to the central square (Plaza de Armas) outside or receive assistance from the Hotel staff to hire one to other locations including the airport. The room was perfect with two comfortable beds, well designed bathroom with tub, plenty of wardrobe space and a desk for your laptop. The WiFi was just great without interruptions. Room service was even offered at this hotel at no additional cost (tip optional). Onsite in the evenings if you wish to stay in you could enjoy the bar and restaurant in the lobby until 11pm. There is also temperature control (air or heat) in the room. I would highly recommend this hotel.
Additionally breakfast is served every morning and included in the price of your room. However, I did not find the breakfast very appealing or delicious. The bread wasn't freshly made and hot items were not well heated in hot plates after several hours. They did have eggs to order as a plus. Breakfast starts at 6:30am til 10am. Best to eat it early.

  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Easylivingtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review, 1 April 2014
Dear Guest;

It´s happy to know that all our services and spaces in the hotel were to his liking, fills us with satisfaction because we´re very carefully in every detail for you to enjoy and have the best of the experience in our town, and especially in our Sonesta hotel Cusco. We hope to return soon and don't hesitate that the quality of our service will always be the same.


Saludos cordiales
Ivan Perez
Gerente General
Sonesta Cusco Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 March 2014

This hotel and its staff is just awesome. It's a nice location, not far away from the center of Cusco and also right next to the Wanchaq train station. The hotel has its own restaurant and there are also some other nearby if you're looking for more local and cheaper choices.

They don't have A/C in the guest rooms which is a little bit disappointing, and you definitely have to leave the window open to get fresh air, which could also be disturbing at night since some rooms face the main avenue of Cusco and there's some traffic. Besides that everything else is great. Comfy bed and pillows. Spacious and clean bathroom.

The staff was welcoming and helpful. Our travel agency misunderstood the name of the hotel and was late for our tour. The front desk staff called them on our behalf to clarify things and get it all settled. I was also slightly late for breakfast one day (which you shouldn't miss because it's included and fantastic with all hot and cold choices) but they still made me with fresh omelet and fruit.

Overall a very wonderful experience.

Room Tip: Choose rear-facing rooms if you want less noise. They also have good views of the hills.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Henry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review, 1 April 2014
Dear Guest,

We´re very pleased to know that you´ve comments so good about our hotel, and the best memories of us and our service, thank you for your comments. We will work hard to improve in all the details and to make Sonesta Cusco the best place to stay.

Sincerely

Ivan Perez
General Manager
Sonesta Cusco Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

We stayed at this hotel as part of a 6 day Lima, Cusco, Machu Picchu tour and loved it. Great facility in a great location with great service. You are in the middle of town and can walk to the churches, shopping, restaurants, etc. We felt safe in this area. We ate at the hotel more than once and enjoyed the meals. No matter what the situation, the service was always excellent. Cusco has a lot of character and things to see, including the local markets, cultural shows, etc. We could have spend a couple of more days here despite having a hard time with the altitude

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank aatkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, General Manager at Sonesta Hotel Cusco, responded to this review, 1 April 2014
Dear Guest,

We´re pleased that you enjoyed your stay in our town, and especially in our Sonesta hotel Cusco. It´s true that there is a need for more days to enjoy all that the city and us we can offer you, for that reason we hope return soon, no doubt that we will be always to attend you

Honestly

Ivan Perez
General Manager
Sonesta Cusco Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 11 March 2014

Hotel is close to cusco's main square (city centre) and main tourist spots. Only 5 minutes by taxi from the airport and a 5 minute walk if you are getting the bus/train to Macchu Picchu.

The room was a good size with comfortable beds and a good size bathroom.

This hotel is on a main road so you get a lot of traffic noise.

The staff were very friendly and helpful. On the day we were leaving the was a major strike in the city and all transport stopped, a friendly bellman walked us almost 10 blocks pulling our suitcases to see if he could help us find a rare taxi.

Room Tip: Ask for a room on a higher floor, to try and minimize outside noise (a little).
See more room tips
  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Maria F F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review, 14 March 2014
Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.
We are pleased to know that you had a wonderful experience during your stay, mostly due to the service you received from our bell boy.

I hope we can host you again in the near future.

Cordially,

Iván Pérez
General Manager
Sonesta Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Hotel Cusco

Property: Sonesta Hotel Cusco
Address: Avenue. El Sol 954, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Cusco
#8 Luxury Hotel in Cusco
#14 Family Hotel in Cusco
#18 Romantic Hotel in Cusco
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sonesta Hotel Cusco 4*
Number of rooms: 127
Official Description (provided by the hotel):
Sonesta Hotel Cusco is the best place to stay away from the bustle of downtown, we are welcoming you to share contemporary and modern facilities with the comfort that you deserve, our associated are oriented to provide you the best quality services, finally you can delight with our specific services that will make your experience in the magical city fantastic. We are committed to create solutions to your needs, exceeding your expectations and leave you happy, that's our goal thinking in you. ... more   less 
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Also Known As:
Howard Johnson Cusco
Cusco Howard Johnson

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