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“Good experience”

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Sonesta Hotel Cusco
Ranked #15 of 165 Hotels in Cusco
Certificate of Excellence
Los Angeles, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good experience”
Reviewed 23 May 2014

Stayed here during our stay in Cusco. Had an overall good experience. Rooms were very comfortable, recieved immaculate service from the staff, had a great restaurant downstairs.
Business centre was exceelent with strong internet connection.

Stayed May 2014, travelled as a couple
Helpful?
Thank Davetraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 31 May 2014
Dear Guest,

I would like to express my appreciation for share with us your kind comments through the Trip Advisor website.

I am glad you really enjoyed our hotel in general, our buffet breakfast, food in our Mamaji Restaurant, thank you so much for your mencion to our bussines center which is help for travelers.
Once again thank you for your kindness and for choosing our hotel as your home in the city of Cusco, I hope we can welcome you back in the near future.

Sincerely,

Iván Pérez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
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English first
New York
1 review
Reviewed 22 May 2014 via mobile

Hotel is new, rooms are clean, concierge is very helpful (you can ask them almost abt. anything, from booking a tour to local food etc), property is close to the church, restaurants and market, the best part is the staff esp. Clara and marianela are very nice/helpful and accomodating.

Stayed May 2014, travelled with friends
Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 31 May 2014
Dear guest,

We thank you very much for taking the time to share your comments with us though the Trip Advisor website.

Hereby we would like to extend our appreciation for choosing Sonesta Hotel Cusco, as your hotel during your stay in this magical city.

I am really proud of each of our associates specialy Marianela and Clara because each of them have a genuine care of our guest and they are really Ambassadors of our culture in Cusco.

We will be looking forward to receiving you one again in the not too distance future, and offer you the special combination of Cusco hospitality and the one that Sonesta Cusco offers.

If we can be of any other assistance within the future, please do not hesitate to contact us. It will be a pleasure to assist you.


Warm regards,

Iván Pérez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2014

  attention in the hotel are the best and the most natural. you will receive a very traditional coca rooms are pretty clean. the room service is very fast and efficient but not luxurious enough.
What is the best service in the restaurant, we offer a unique attention, you feel as if you are at home. Hosts forth to the table with a smile narural special mention is the waiter Jancarlo our dinner, lends a gentleman and a wonderful service, rolls and the food very fresh and hot. white wine to perfect temperature.

There was pizza, the food and the service compensated.

Room Tip: are better rooms are at the front door there is a very beautiful landscape
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank foremantuyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, 31 May 2014
Dear guest,

We thank you very much for taking the time to share your rewarding review with us though the Trip Advisor website.

Hereby I would like to extend our appreciation for choosing Sonesta Hotel Cusco, as your choice in this beautiful city.

I am very pleased to know you could enjoy our restaurant and thank you for your special mentions to Jeancarlo and our service during your dinner in our Mamaji restaurant.

We will be looking forward to receiving you one again in the not too distance future, and offer you the special combination of Cusco hospitality and the one that just Sonesta Cusco offers.

If we can be of any other assistance within the future, please do not hesitate to contact us. It will be a pleasure to assist you.


Warm regards,

Iván Pérez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 May 2014

Had a very pleasant stay here, the manager and staff were kind and helpful. I needed to use one of the big monitors for a presentation to my group and the manager set it up for me with no problems. Special kudos to the lovely cholitas Clara and mariianela.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pimpini S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis V, General Manager at Sonesta Hotel Cusco, responded to this review, 20 May 2014
Dear guest; it´s an honor that you will take time to write to us. It´s a pleasure have been treated and you will feel at home in Sonesta Hotel Cusco. Every detail that we offer you what we do with all the hard work and dedication possible. We hope you return soon, don't hesitate to always offer you the same quality service.
Sincerelly
Ivan Perez
General Manager
Sonesta Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 May 2014

From weaving demonstrations in the lobby, friendly doormen, helpful knowledgeable staff at the business centre to great service and selection at the breakfast buffet (my wife was given chocolates and a hug on Mother´s Day) and not to forget bathrooms that exceed expectations, the Sonesta Hotel was a delight. We left extra luggage at the Sonesta for our 2 day side trip to Machu Picchu. Every night the staff took exact messages from our tour company about pick up times for Cuzco area tours.
Side note - do not miss the Moray / Maras half day tour or the Sacred Valley Tour. We really enjoyed our 4 day stay compared to the first 2 days in another local hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review, 14 May 2014
Dear guest;

We thank you very much for taking the time to share your comments with us though the Trip Advisor website. Hereby we would like to extend our sincere appreciation for choosing Sonesta Hotel Cusco, as a destination during your stay in cusco magical.

I feel deeply honored for the kind words you expressed in your great review, sincerely It is an honor to know that you and your family enjoyed our service, our proffesional staff and absolutely we could exceed your expectations, and there is something true, the Sonesta Hotel is a deligh.

I am very pleased to know that we exceeded the expectations of our most important guests like you. All of our staff are committed in order to provide you the best service and also go beyond your expectations.

Once again thank you for your kindness and for choosing the Sonesta Hotel Cusco as your home in the city of Cusco, I hope we can welcome you back in the near future.

Sincerely,

Iván Pérez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2014 via mobile

I was very surprised by the poor service. The majority of the reviews raved about Sonesta Hotel in Cusco. My card was charged twice due to a computer error through Orbitz and trying to get help from the employees took several hours and quite the run around. I talked to seven employees who seemed to care less about the fact that I had been charged several hundred dollars more than I should have. It took three hours of talking to various people to finally get to someone who could help. Then after the experience, the quality manager talked with me about the experience and didn't seem to care at all about the fact that I had to talk to so many people to get helped. And to top it off, the first room we were put in had bed bugs. The hotel didn't want to move is to another room even though there was an obvious infestation in the one they placed us in. After arguing to be placed in a new room on a different floor, we finally were. Vacation shouldn't be this difficult!!! DO NOT STAY HERE!

Stayed May 2014, travelled with friends
Helpful?
1 Thank Erin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SHCusco, Manager at Sonesta Hotel Cusco, responded to this review, 14 May 2014
Dear Erin W.

We are really surprised with your review about your experience at Sonesta Hotel Cusco, for this reason we would like to clarify your comments.

First, as you have mentioned, you booked with us by Orbitz, an online Travel Agency, The Hotel does not charge directly to the guests, it is done by this travel agency. The reason why Orbitz charge twice to your credit card was because you booked twice too. In order to claim for a refund, you must have notified directly to Orbitz about this duplicity and ask them for it. That is why we call to Orbitz and communicate them with you but you could see that it took a while not because we did not want to, our Revenue Manager called in several times to the office outside Peru.
After you reached the online office, the guest asked to the hotel for something complementary because she took several hours to resolve her problem if not she will put a review on the internet. We refused it because the main problem was with the online travel agency and not with the hotel.

Our guest complaints or requests are always very important and we tried to help them as soon as we can, be sure of that.

On the other hand it mencioned in your review that the hotel has bed bugs or something like, sincerely until now we did not have any complaints about this, we have 127 rooms, everyday we received around 200 guests and nobody called us for this reason, additional the hotel has good process to avoid this kind of inconveniences.

Thank you

Iván Pérez
General Manager
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Alexandria, Virginia
1 review
Reviewed 1 May 2014

Very efficient staff, especially one of the greeters named Clara. I thoroughly enjoyed my stay and would recommend this hotel to anyone looking to explore Cusco! The restaurant staff were always friendly and cooked good food!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jordan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis V, General Manager at Sonesta Hotel Cusco, responded to this review, 2 May 2014
Dear Guest, it´s an honor knowing that our hotel and the entire staff made your stay memorable and we welcome your feedback and we hope you return soon, we will always offer you the quality service you deserve.
Cordially
Ivan Perez
General Manager
Sonesta Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Hotel Cusco

Property: Sonesta Hotel Cusco
Address: Avenue. El Sol 954, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Cusco
#9 Luxury Hotel in Cusco
#14 Family Hotel in Cusco
#18 Romantic Hotel in Cusco
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sonesta Hotel Cusco 4*
Number of rooms: 127
Official Description (provided by the hotel):
Sonesta Hotel Cusco is the best place to stay away from the bustle of downtown, we are welcoming you to share contemporary and modern facilities with the comfort that you deserve, our associated are oriented to provide you the best quality services, finally you can delight with our specific services that will make your experience in the magical city fantastic. We are committed to create solutions to your needs, exceeding your expectations and leave you happy, that's our goal thinking in you. ... more   less 
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Also Known As:
Howard Johnson Cusco
Cusco Howard Johnson

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