The hotel's location is excellent -- right off the main square, and main street. You can walk to everything in town, and there are several shops and restaurants nearby. There are some markets a block or two away as well for shopping.
The hotel can be noisy -- Saturday night there was a nightclub nearby that went on until about 5:00 a.m. The other nights it was just traffic noise.
The hotel is an older hotel. The only heat is a space heater they provide, but it worked well. We had a large room that was an awkward shape. It was a step up to the room, and another step up into the bathroom. The amenities were okay, except they only provided a couple packets of tissues (about 4 each). The TV was an older 19-inch CRT TV, and there was no alarm clock.
The staff are friendly and helpful with requests (calling cabs, recommendations, etc.). The breakfast is good -- about 3 hot dishes and several cold options, plus they offered to make eggs on request. Breakfast starts at 5:00 a.m. for those leaving early on day tours.
The hotel had some issues with our reservation. I booked through sonesta.com and a few weeks prior to arrival, they had a package rate that was lower. So I cancelled my reservation and rebooked it at the new, lower rate. When I got to the hotel, they had my older (cancelled, more expensive) reservation. That was an easy fix, but good thing I had my confirmation number.
They did not have my Sonesta Travel Pass number, which seemed unusual since I had booked through sonesta.com.
Beware, at checkout, they convert the quoted USD rate from sonesta.com to Peruvian Soles, but they use a punitive exchange rate, resulting in the rate being about 15% more than it should be. Usually when hotels convert to local currency, they use a fair (or reasonably fair) exchange rate for the room, but a punitive rate for cash advances or money exchange. I was a bit surprised at how much more it was.
I contested it and argued for a bit, and asked that they run it through in USD, and they said they could not. They seem to be familiar with this complaint, as they were quick to point out I could pay in cash (USD), and they had a sign at the hotel posting this rate. They finally relented and used the exchange rate google picked up at the time of departure.
- Official Description (provided by the hotel):
- Set in the heart of the ancient Inca and Spanish Colonial capital of Cusco, the 22-room Sonesta offers first-class lodging, with a taste of authentic Peruvian hospitality. This hotel is a train ride from Machu Picchu, and an ideal home base for exploring the Imperial City of Cusco, center of the Inca and Spanish colonial cultures. Also close by are many shops and artists' studios offering traditional and contemporary crafts as well as exciting nightlife. ... more less
- Reservation Options:
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- Also Known As:
- Sonesta Posadas Del Inca Cusco Hotel Cusco
- Sonesta Cusco
- Cusco Sonesta Posadas Del Inca