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“Exceeded expectations in every detail!” 5 of 5 bubbles
Review of Palacio del Inka, a Luxury Collection Hotel

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Palacio del Inka, a Luxury Collection Hotel
Ranked #8 of 162 Hotels in Cusco
GreenLeadersPlatinum level
New York City, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceeded expectations in every detail!”
5 of 5 bubbles Reviewed 8 October 2013

My partner and I decided to treat ourselves to the Palacio del Inka in Cusco after a strenuous 4-day hike to Machu Picchu and it couldn't have been a wiser choice!

The hotel's original structure can still be seen throughout much of the hotel and upon entering you are greeted warmly with a luxurious fragrance and incredibly plush surroundings that continually remind you that you are in Cuzco. The decor is top-notch featuring a warm, inviting color-palette throughout, the rooms are comfortable with huge beds and plush linens - our room had a balcony which overlooked an enchanting courtyard with bubbling fountain.

Since we were both incredibly busy before travelling to Peru, we failed to book Spa and massage appointments, which was the primary reason for booking at Palacio del Inka as the Spa photos are beautiful. Upon arriving to our room, we immediately reviewed the Spa menu which is expansive and can be overwhelming. We decided to seek out the assistance of our impeccable Concierge, Roger, who imediately enveloped our needs and made them his own - he has a tough job dealing with so many different personalities and I commend him for a job well done (A few American travellers had just arrived and were already giving him problems and complaining about everything, which he handled with exceptional courtesy and professionalism). With his help, the Spa was able to accommodate us with 2 Hydro Therapy Massages at a promtional rate (89 Soles each!!!) as well as a pampering, yet therapeutic massage for one of us that evening and the other the next day before our taxi to the airport. Carmen, the Spa Manager, was delightful in ensuring we made the most of our experience during the Hydro Therapy Massage, and we were both treated with care during our Swedish massages by Sonia and Cristina (go for the orange scented oil!).

Dining at the bar with Eva as bartender was an extroadinary experience as she watched over us carefully, but allowed the 2 of us to dine privately and enjoy each other's company. She, too, has a way about her that was gracious and nurturing...even when yet another set of grumpy American's arrived to express their discontent (it's not a Motel 6, so no, there are no ice machines down every hall). Eva and her colleague quickly tended to the grumpy guest, offering to walk the glasses of ice they demanded back to her room for her, which inevitibly soothed the patron. (It boggles my mind that people behave this way, expecially when travelling to other parts of the world - how embarrassing for us.) However, we ourselves quickly returned to our munchies of a club sandwich, mini-pizzas of arugula and prosciutto, and the quinoa-crusted chicken fingers (delicious) - the roasted corn and fresh potato chips were also fantastic bar snacks that were served along with our drinks.

All in all, this 1-night stay was filled with content, caring, pampering, wonderful experiences that were curated meticulously by Roger, Carmen, Sonia, Cristina, and Eva. Two New Yorkers went home incredibly relaxed and satisfied, longing for a return to the Palacio del Inka, and we couldn't be happier.

Room Tip: The Colonial section of the hotel is older, yet renovated flawlessly. We amused ourselves over and o...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 15 October 2013
Dear Guest,
Thank you for taking the time to share your experience in our property with other future guest.
I hope we will have the pleasure to welcome you in the near future
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,950 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (331)
Date | Rating
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English first
Brisbane, Australia
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Staying in this hotel was a special experience because it had this palace feel. It was like a museum with so much artwork and architecture to enjoy. The location was perfect for a tourist, close to the main square and other attractions, restaurants and shops. The service was excellent and attentive. Breakfast was sumptuous. On our first night the room was nice but not very spacious. On our return from Machu Picchu we had an upgraded room which was much nicer and roomier. The memory of this hotel would last a long time.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DWK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 15 October 2013
Dear Sir,
Thank you for take the time to review our property.
My team and I appreciated your kind comments.
We hope you have the opportunity to return soon.
Sincerely,
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

I have been to cusco several times and stayed at the monastero , I read the reviews on trip advisor every time before I go. The hotel has Been taken over by star wood luxury collection.
As always I email the hotel before I leave the states with requests that I like, the Starwood answered promptly , and fulfilled my requests.
We arrived from the air port and check in was excellent, seated on a comfortable couch in the lobby while the front desk processed the check then escorted us to our room. The rooms were excellent , even though the windows were small ours had a beautiful view of the cathedral tower which had been built on the inka tempel of the sun. The room lacked a balcony but right across the hall was a 70 foot terrace overlooking cusco,
The hotel public ares are beautiful with period details of the 1500's ,master paintings , inka walls.
Very beautiful . The location excellent and the personal made you feel right at home, the breakfast was excellent ( included in the price), the room upkeep was excellent. My only complaint was the small bars of soap , though a body wash , shampoo and condition were excellent. The beds were very comfortable. All requests to housekeeping were fulfilled very quickly .over all compared to the monasterio the Starwood was a much better value and a much friendlier hotel. I would recommend this hotel to the picky traveler, my wife and I have traveled the world and would give this hotel a 8.5 on acomadotions, and a ten on value, a 10 on location, and a 9 on personal ( many employees spoke excellent english) we plan to stay here in the future. We will be leaving on tues the 8 of October ,and will have very fond memories of our stay in cusco, I hope your stay will be as pleasant


The monastero has a nicer court yard but thr rooms were not as nice
The staff and door men were excellent with directions

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NonsmokerJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 15 October 2013
Dear Sir,
Thank you for take the time to review our property. It is satisfactory to know our service and hotel were to your liking.
We hope you have the opportunity to return soon.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
173 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 1 October 2013

The hotel has a dark, medieval feel with all its antique furnishings. The breakfast was sumptuous with a buffet as well as made to order items. The staff was excellent and helpful. You are close to the main square and shopping. Wifi was not free, but every room had lovely robes and slippers for your comfort.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vtowngirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 15 October 2013
Dear Guest,

Thank you for your kind comments.
We hope you have the opportunity to return soon.

Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 September 2013

It's a really beautiful hotel, in a historic building, and has a very good location, in front of Plaza Santo Domingo, near Plaza de Armas. Very good service, kind employees, specially Jonatan and Josver, who attended us. Hotel can storage your luggage when you leave for Machhu Picchu, free of charge.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 25 October 2013
Dear Guest
Thank you for taking the time to review our property, the location and of course the comment about our staff, especially Jonathan and Josver. It is satisfactory to know that everything was to your liking. The storage is a facility that we provide our guests not only for comfort, but also help make of this a great and unforgettable experience.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 September 2013

We had a magical 3 night at this hotel.. Location is outstanding, service fantastic. Staff friendly and welcoming.
I would stay here again. The Spa is good but the staff at Spa could do with some training..

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cumi2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 25 October 2013
Dear Guest,
Thank you for taking the time to review our property.
We appreciate your kind comment which made a magical experience during your 03 night in our hotel. Be sure that we take note about the trainee of our staff at Spa, in order to improve our service.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandy,Utah
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 September 2013

I've stayed at Starwood hotels and never had a better experience than at the Palacio del Inka hotel in Cusco, Peru! Rubit, Carol and Elmer were very attentive to our group of 44 Fun for Less guests. They delivered ice packs for weary travelers, oxygen to the rooms, and gave an outstanding performance in every respect. The restaurant was beyond five star quality! The chef met my individual requests for better cooked bacon, and offered the best pastries I've ever eaten at a hotel buffet. I wouldn't hesitate to recommend this five star hotel to anyone traveling to Cusco.
The only problem I had was a bar charge that they promised to reverse but did not. I replaced the M&M's and coke I had eaten the night before. They have yet to rectify this.

Room Tip: Every room was clean and had a refrigerator bar.
See more room tips
  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drhawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 25 October 2013
Dear Guest,
Thank you for review.
It is satisfactory to know that you never had a better experience than at our Palacio del Inka Hotel, and of course thank you for your comments about the front desk staff and the buffet that you had. I will show your lines to our chef. However, I am concerned about the extra charge you had at the bar; I will investigate what fell through in the process, but we ensure it will not happen again.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Green Hotel in Cusco
#1 Business Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#6 Luxury Hotel in Cusco
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

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