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“Gorgeous building great service” 4 of 5 bubbles
Review of Palacio del Inka, a Luxury Collection Hotel

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Palacio del Inka, a Luxury Collection Hotel
Ranked #8 of 162 Hotels in Cusco
GreenLeadersPlatinum level
Thornton-le-Moor, United Kingdom
Level Contributor
353 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Gorgeous building great service”
4 of 5 bubbles Reviewed 11 November 2013

Start with the downside .... The bathrooms have nowhere to hang towels. The good news is that they provide plenty of towels ... Bath sheets, hand towels etc. another downside is that there is no air conditioning ... Only heating.
Great location for visiting Cuzco.
Staff pay attention to detail
Did have wi if go down and telephone system go down whilst there.

Room Tip: Ask for room with view of cathedral otherwise could just look at another building
See more room tips
  • Stayed November 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Avocettoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 12 November 2013
Dear Guest,

Thank you for taking the time to review our property.
We are located in the heart of Cusco city, close to the main tourist attraction just by walking distance. We highly appreciated your comments as they will assist us in becoming better at what we do. Your information gives us the opportunity to make necessary changes in order to improve our service. Be sure that I take note about the air conditioning and the hang towels. In regards to the wifi and the telephone was an untypically situation that never happened before. Your experience falls way below our standard.
I sincerely apologize for any inconvenience we might have caused you.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,950 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (331)
Date | Rating
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English first
New York City, New York
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 6 November 2013

Very well appointed pretty hotel, extremely well located, we could walk anywhere, just three blocks from the main square -the concierge was particularly helpful. The heat in our first room did not work, and they moved our two rooms.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rochelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 7 November 2013
Dear Guest,
Thank you for taking the time to review our property.
As you said, we are well located, in the heart of Cusco city, close to the main tourist attraction by walking distance. I am happy to hear that the concierge team was helpful when you needed. We appreciated your comment about the heat, with this information I can investigate what fell through with the heat of your first room and ensure it won’t happen again.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
1 review
4 of 5 bubbles Reviewed 6 November 2013

The hotel is in walking distance to most historical landmarks. The interior of the hotel and the room is beautiful, an attraction in itself. The staff is very friendly and helpful. Great SPA! Check-out time (9:30) is quite early, but the luggage can be stored for free, which is very convenient. I'll recommend it to all my friends.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Georg92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 6 November 2013
Dear Guest,
Thank you for recommending our Palacio del Inka to all your friends.
In regards to the location, we are close to the main tourist attractions as you said in walking distance.
Moreover thank you for your comment about my team; it is satisfactory to know that they assisted you, when you needed, also thank you for your comment about the Spa.
About the check out time, is a regularly check out time in Cusco city; however I take note about it. The storage is a facility that we provide to all of our guests in order to make a better and more comfortable experience.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caen, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 November 2013

The hotel is great :
* Common spaces are wonderful.
* The staff is very helpful, and you'll be serviced by an incredibly large number of people, all very respectful.
* Breakfast is perfect.

But not perfect :
My room (there are so many, your mileage may vary) was great, but some points were not up to the standard of the remaining :
* bathroom construction details were badly thought, making visible space inaccessible for cleaning between bath glass door and marble table which was full of disgusting dust.
* window was single glazed and traffic could be heard in the room
* bathroom soaps and other free products were of very average quality
* electricity plugs were 110V with US shape. I was handled a european shape adaptator within minutes, and my electronic devices could handle 110V with no problem, but I would have expected 110/220 capability.

All extra are very expensive in terms of local prices. I did not test spa, massages, mini-bar, etc. Hopefully, breakfast and 'mate de coca' are free and of excellent quality.

I found the value of some hotels less than half the price to be better in San Blas area

Room Tip: For those used to perfect night silence, there are probably better rooms than mine (ask for no windo...
See more room tips
  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 5 November 2013
Dear Guest,

Thank you very much for having chosen our hotel during your last stay in Cusco.
I am happy to hear that you enjoyed the common areas and the breakfast buffet, and also it is satisfactory to know that the staff assisted you we you needed.
In regards to the room we highly appreciated your comments as they will assist us in becoming better at what we do. Your information gives us the opportunity to make necessary changes in order to improve our service.
I sincerely apologize for any inconvenience we might have caused you.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, OH
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 November 2013

The common areas are beautiful and the rooms are a plush oasis of relaxation. Location is within easy walking distance of many interesting sites and restaurants. Hotel breakfast good quality with a vast selection of yummy choices. Highly recommend.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank GoKittyGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 5 November 2013
Dear Guest,
Thank you for recommending our Palacio del Inka.
I am happy to hear that you enjoyed the common areas, the room and specially our breakfast buffet, I have shown your lines to our Chef. About the location, we are close to the main tourist attraction just by a walking distance.
We will be pleased to serve again in the future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 4 November 2013

Stay here...you can't lose! Only drawback is trying to find your room since the hotel is vast! Great breakfast and great service! Just a short walk to the main square! I would love to come back and stay here again.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JayBraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 5 November 2013
Dear Guest,
Thank you for reviewing our property. It is satisfactory to know that you enjoyed our Palacio del Inka and our service was to your liking.
We are located in the heart of the city, close to the tourist attraction, museum, churches, just by walking distance.
We will be pleased to serve again in the future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California, United States
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 November 2013 via mobile

We spent five nights at this wonderful hotel. The staff and accommodations were great. Two hints...the interior rooms without a view are quiet. The outside rooms have streets views but we had noise of the late night revelers on our final night. When exiting the hotel, turn right to be heading in the right direction to reach the main square area. The breakfast buffet was the best of all the hotels.....even better than the sanctuary lodge at Machu Picchu. Thank you Wilderness Travel for putting us up here.

Stayed October 2013, travelled as a couple
Helpful?
Thank Hankzap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 5 November 2013
Dear Guest,
Thank you for your kind comments about our property, and especially about our breakfast buffet.
It is satisfactory to know that you enjoyed it, I have shared your lines to our Chef.
We will be pleased to serve again in the future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Business Hotel in Cusco
#1 Green Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#6 Luxury Hotel in Cusco
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

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