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“Wonderful!”

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Palacio del Inka, a Luxury Collection Hotel
Ranked #10 of 165 Hotels in Cusco
GreenLeadersPlatinum level
Newport Beach, CA
Level Contributor
116 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Wonderful!”
Reviewed 31 December 2013

Our very memorable stay at Palacio del Inca made our trip to Cusco so enjoyable. The property is beautifully decorated, impeccably maintained and cleaned and very well managed. The rooms seemed to be very recently re-decorated and fresh. The service was 5 star all the way, from the very polite and welcoming doormen to the very helpful front desk staff to the knowledgeable concierge team (thank you Erika and Roger for being so helpful with shows and restaurant recommendations and reservations) to the nice gentlemen who brought oxygen to our room a few times the first day given altitude effects. When we requested to move one our rooms due to street noise, they were kind enough to give us a complimentary upgrade as no other rooms were open. The location right in the heart of Cusco, across the street from the not to be missed Koricancha and Santo Domingo Church, is superb. Bottled water and coco tea are always available. There is also a lovely spa on site. I highly recommend this property!

Room Tip: If you are a light sleeper, request a room on the interior courtyard. The ones facing the street c...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewportPam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 2 January 2014
Dear Guest,
Thank you very much for having chosen our hotel during your last stay in Cusco.
It is satisfactory to know that the service were to your liking.
Furthermore thank you for your comment about mu team work, I am proud of Erika and Roger.
In regards to the location, as you said, we are in the heart of Cusco city, close to the main tourist attraction just by walking distance.
We will be pleased to serve you again in a very near future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (347)
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English first
Crawfordville, Florida
1 review
Reviewed 31 December 2013

We stayed at Palacio del Inka as part of a group tour with Gate 1 Travel (highly recommend them, also) and we couldn't have been more pleased! The lobby is gorgeous, part of the outer wall in the bar area is original Inca construction, the courtyard is cute, the breakfast buffett was varied and delicious, the beds were VERY comfy, you got a robe and slippers in your room, chocolates on your pillow with turndown service, all the staff we encountered were lovely and tolerated our muy mal Spanish, beautiful views of Q'oricancha (on one side of the hotel, anyway), and they had a few decent English language channels on the TV!

The ONLY less than wonderful thing I can say about the hotel is that they charge for wi-fi in the rooms. It was free in the lobby, so no big deal for daily updates for friends and family!

This was definitely a luxury class hotel, though, so if you aren't on a tour where the hotels are included, you may pay a bit more than your average hotel. DEFINITELY worth the extra money!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel

Helpful?
Thank RNShelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 2 January 2014
Dear Guest,
Thank you for your kind comment about our Palacio del Inka.
I am happy to hear that you enjoyed our property and it is satisfactory to know that the service were to your liking.
Be sure I take note about the wifi comment.
We will be pleased to serve you again in a very near future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 30 December 2013

Fodor's is right: the service at this hotel is poor. This is by far the worst 5-star hotel we stayed at in Peru.

Check-in by Angelique was the single most inefficient check-in I've ever experienced, though she was nice. A snafu with room keys handled by Erica was also outrageous. She was completely incompetent. It was like being in a youth hostel, though even they probably have better service.

On the plus side, the lobby is charming, the rooms are fine, and the spa is EXCELLENT.

But the breakfast is drab and in a drab poorly lit room. It couldn't even hold a candle to the breakfasts at the Monasterio or the JW Marriott in Cusco.

Room Tip: Sprawling place, so request a room near the lobby.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 136ross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 2 January 2014
Dear Guest,
First of all, thank you for writing your perceptions about our property.
I am sorry, that your experience with us was not found suitable.
In regards to Fodor’s we review the web page and there are not the current information.
And the other hand thank you for your comments about the lobby, the rooms and the Spa.
Kind Regards
Arturo Schwarz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
1 review
Reviewed 24 December 2013

The staff are friendly and speak English, the restaurant has 5 start food, and the location is perfect. No better place. I did not try the spa but heard it was also excellent. The rooms are very well done, great beds.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Emoser11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 25 December 2013
Dear Guest,
Thank you for review our property.
I am happy to hear that you enjoyed the restaurant and the location. Be sure I have showed your lines to our chef. In regards to the location, we are close to the main tourist attraction just by walking distance. Moreover thank you for words about my team work.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 December 2013

I stayed at the hotel for two nights in November after returning to Cusco from Machu Picchu. I arrives in the late evening and was quite tired and grouchy. So tired and grouchy that I was having a hard time understanding basic instructions that were being spoken to me in perfect English. Pamela was assisting me that night. She was absolutely fabulous. And the standard of professionalism by which others should be measured. She was great in remaining calm and sweet despite my disposition. The next day I enjoyed a great spread at the breakfast buffet. I also received my favorite, coca tea, despite it not being one of the tea choices offered by the restaurant staff. Along with my meal I shared a lovely conversation with Felipe, who was my waiter that morning. Overall, the hotel decor was lovely and the staff was extremely attentive. The location of the hotel is near the main road Avenida Sol. And is location only a 10 minute walk from the main squares. I enjoyed my stay and plan to visit again when I return to Peru next year.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirell2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 25 December 2013
Dear Guest,
Thank you for review our property. We want you to thank you for your kind comments about the hotel, the breakfast, and specially thank you for your comment about my team work. I am proud of them. It is satisfactory to know that you will choose again our hotel if you come back to Cusco.
In regards to the location we are close to the main tourist attraction just by walking distance.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
598 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 20 December 2013

This was a very nice, centrally-located property. It is large and meandering, and our room was a bit of a hike from the beautiful lobby. Our room was also quite well appointed with a huge bedroom, smallish anteroom and a private sunken balcony. As others have mentioned, the staff from the front door to the front desk to the restaurant were all friendly and helpful. This place is worth a visit when you go to Cusco and is very convenient to several of the biggest attractions.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ace4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 25 December 2013
Dear Guest,
Thank you very much for having chosen our hotel during your last stay in Cusco.
I am happy to hear that you enjoyed our property, moreover thank you for your words about my team work.
In regards to the location we are close to the main tourist attraction, near the beautiful museum and in front of one of the most important tourist attraction in Cusco city “The temple of the Sun “or “Qoricancha”.
We will be pleased to serve you again in a very near future.
Best Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 December 2013

The hotel is well located with 7 mins walk to main square. The architecture and decor and well designed with comfortable and elegant style. We stayed there for five nights and got upgrade to a suite (SPG Platinum member). The suite is a bit small compared with jnr suite of most other SPG hotels, but still nice and cozy. Only not-so-good thing to point out is the partition between bath tub and bathroom floor doesn't work very well, so it's easily to flood the floor after taking shower in the tub. Housekeeping seems to be more thrifty on giving supplies like bottled water and slippers, and there is no kettle in the room.

Service is also great, especially concierge and our butler, Roger. Too bad we didn't have the chance to thank him on the day we left.

Overall, this is still a hotel that I will highly recommend when staying in Cusco!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hsuan-Jung D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 25 December 2013
Dear Guest
Thank you for review our property. Starwood is always thinking of the benefits for their SPG members in order to make an unforgettable experience.
Be sure I take note about your comments in order to improve our service.
Furthermore thank you for recommend our Palacio del Inka.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Green Hotel in Cusco
#1 Business Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#8 Luxury Hotel in Cusco
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

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